Alan Howard Reviews 159

Ordered peroxide with offer on website say buy 2 as get 3 free
When parcel arrived 3rd bottle never was add and they try to tell me I should add 3 to basked (never had to do this in past as system add automatically) expected better customer service and try to rip off customers with simple mistake they made it!!! Do not order as they will rip you off as well.Also be careful when order as when you press 1 system add to basked multiple items and you have to double check and remove it!!!

Please dont order furnitures from Allan Howard. Ordered 3 backwashes in December 2024 and on the 13th of February 2025 Ordered 5 REM mirrors.
When the backwashes got delivered, all 3 basins had to be dismantled as they were wrongly built. The plumber spend 4 hours to correct the basins which cost me additional £120 for his time. When he fitted the backwashes we noticed one of the chairs was faulty. If you try to get hold of Chris, forget it! Replacement was sent after a few weeks but with the same fault.
As for the REM mirrors, after asking most weeks when they finally will be delivered, still non the wiser. Ignorance is a bliss.
Ordered REM reception desk from company called 'Salon Direct ' 4 weeks ago, they kept me informed about the progress on my order and it's been delivered. Don't waste your time or money on Allan howard! Order your furniture from someone else

"I ordered a nail polish from this website on March 5th, and it was supposed to arrive between March 7th and 11th. Unfortunately, there was a delay without any updates, and I had to send two emails before finally getting a response. In the end, my order arrived two days late, which was quite stressful for me. The shopping experience was disappointing. I hope this store improves its customer service and communication in the future."

very good selection of everything a hairdresser needs. Very helpful, friendly stuff.

It was well packaged. Quick delivery too

The in warehouse stock vs out of stock needs addressing. I shouldn’t have to chase half my order because it’s being despatched separately, with no communication via email or otherwise sent to me. Also taking too long to respond . I paid in one go so my invoice should be 1 invoice not two.

Always a great service, staff are very attentive and go above and beyond to ensure I get my products. Even when ordering last minute.

Easy to order from and very helpful when I ordered something by mistake and wanted to swap it they sorted that for me straight away. Prices are good and very quick delivery!

Super staff very helpful..beeing using alan Howard's for 18 years

Great first time, fast delivery

Always really helpful and very prompt when I place an online order! Lovely freindly staff also!! Wouldn’t go anywhere else!

Please stop wasting business owners time ! Twice this week iv tried to buy in line and in store , I wanted payot and milkshake products . Seams milkshake can’t be bought on line or ordered from my local branch. I rang Stockport who have stock but don’t deliver . Total waste of about 3 hours of my time . Your business is to support salons not waste our time .

Lovely staff, very helpful and welcoming,only down side is I don't get told when it's vat free week 🤣 I got told after I bought an item online hahaa so would be nice to get emails on discounts or messages etc 😁 but other than that great!

Alan Howard’s are always so helpful. Everyone there is lovely and we love using them as our product suppliers! Thanks to Nick as well who always brings things when we need them early! Haha.
Emilie,
Uccello hair and beauty

The staff at Blackpool shop are great , always there to help out and give their advice and knowledge on what I need or can’t find .

Having not been to Alan Howard for a long time I feel I want to write this review as the team of girls was fantastic in the Sheffield store in Brighton. Rachel,Sarah and Stacey.
I only went to purchase new hair straighteners for myself and couch rolls for my salon.
I ended up replacing all my hair tools and products and spending a fortune as the prices were amazing just like the girls. Every thing they advised me to buy has been a fab purchase. Cheers girls
Fiona

its greatttttttt if i can open my trade account with them

Right, where do I start with this ‘cracking’ Team at Alan Howard’s Bury? Welcoming, friendly, SUPER HELPFUL and amazingly knowledgeable, I could go on…so I will. Nothing is ever a problem. Something not in stock they will do their best to get it for you. If there’s an offer and you don’t know about they tell you. I’ve been using various branches over the years and I have to say the Bury Team surpass them all. I have to give Lindsay a special mention too. I’m always picking her brain about products and she always comes up trumps. She is a true asset to your store. It truly is a joy to shop there.