Albatross Tours Reviews 974

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professionalism, and helpfulness, which significantly enhanced their travel experiences. Many people appreciated the well-planned itineraries, which included a good balance of popular tourist spots and lesser-known local gems, allowing for deeper immersion into the culture. The accommodation choices were frequently highlighted as excellent, often featuring unique and comfortable stays, and the included meals were generally well-received. Reviewers particularly enjoyed the longer stays in each location, which minimized packing and unpacking and provided ample free time for individual exploration. However, some people were dissatisfied with certain aspects, such as occasional disappointing meals at specific venues or hotels, and some accommodations not meeting expectations regarding comfort or plumbing. A few customers also noted issues with tour guides, mentioning instances where guides were perceived as unhelpful, repetitive, or lacking in communication, and some felt that certain day trips involved too much travel time on the bus. Additionally, there were comments about the quality of name tags provided and the lack of an initial mingling opportunity before the welcome dinner.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, particularly highlighting tour guides and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as amazing and... See more

Location

Reviewers mention positive feedback about location, appreciating the selection of amazing destinations and... See more

Service

People report positive experiences with service, often describing tours as fabulous, amazing, and everything... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding hotels and meals, which... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Good accommodation. Due to heat it would have been good if more inland hotels had pools. - Knowledgeable tour guide and excellent coach driver. - Stays of 3 to 4 nights at the one place we’re su... See more

Rated 5 out of 5 stars

My recent albatross tours trip to Italy was everything I expected and more. The TD was fantastic, was a font of knowledge and understood our Aussie humour. The accommodation was great (including a c... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more


Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 30 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

974 reviews

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Rated 4 out of 5 stars

The group were great

The group were great. What was missing was an experience of Austrian culture - their music and dancing. One of the early accommodations was on the edge of a town with few eating places but we were to find our own meals on two nights. Fancy having to sit in your room and, as a single, on your own, eating sandwiches or bread and cheese. the major problem was that you "guide" Alex was a manager not a guide. He gave us no information at all. To guide one needs to be able to narrate - tell a story, about the lake or the town. We may have been given a fact and that's all. He wouldn't tell us what was happening before the event because "we would forget it". We would arrive somewhere and then find there was no where to buy lunch. But he did help people with travel plans so his management skills were there.

August 31, 2025
Rated 4 out of 5 stars

Amazing Italy

The tour was amazing. I loved being able to stay in one place for longer periods and doing day trips each day.
I did get lost twice and missed the coach, which wasn't so good. I had to find my own way back to our accommodation.
I think what upset me was our tour director didn't even realise I was missing on the first occasion. I was travelling solo and I'm quiet so I just went unnoticed.
On the second occasion I was scolded by the tour director that evening for holding up the coach.
Apart from those grievances everything was wonderful

September 24, 2025
Rated 5 out of 5 stars

We absolutely loved Deep South of Italy and Sicily Tour.

We absolutely loved our second Albatross Tour. Sicily and the Deep South of Italy tour went beyond our expectations. We couldn't have imagined each day to get better but they did. Accommodation was excellent, we had plenty of shared group meals and the right balance of time to ourselves. Maybe we were lucky as our tour manager was the best!!! Nothing was too much trouble for Mariella! She was a local of Puglia and her insight into the area made the experiences for us as travellers so authentic. We enjoyed all of the handpicked excursions and activities and were glad we were fit! So much to see and do and many of the incredible sights were up high on clifftops overlooking the spectacular Italian coastline. Trulli cottages, cave dwellings, reaching dizzying heights on Mt Etna, visiting 'Godfather' country, olive oil tasting, eating so much sea food and seeing an assortment of ancient temples were all part of this amazing tour. We loved it and would recommend it to any travellers who wish to enjoy an authentic glimpse into the southern parts of Italy.
September was the perfect time of year to go! Weather perfect!

September 10, 2025
Rated 5 out of 5 stars

WOW 2 tours back to back!

We had a well organised and very much enjoyable time on the Swiss Alpine Adventure tour followed by the Italian Grande tour of Italy. Reinhard was a fabulous guide. Accommodation was excellent.

September 7, 2025
Rated 4 out of 5 stars

Italian tour

Accommodation was good.Visiting places like Castel Brando and staying there was a highlight.All the lake districts lake Como,Lake Garda ,Staying at Stressa.Bus driver was very accomplished and navigated through all terrains extremely at easy.
One thing that would be good to add to the tour would be a lunch at a Tuscan vineyard's

October 1, 2025
Rated 5 out of 5 stars

I purchased through travel managers

I purchased through travel managers. I had no problems other than not getting the hotel we thought and ending up in a hotel in Salerno that was noisy and very ordinary. But albatross were very good and gave the group a refund. I had so looked forward to being in minori and maiori and wandering around so very disappointing in Solerno and not pleasant on my own to walk around

September 2, 2025
Rated 5 out of 5 stars

Great memories

Our delightful tour manager (Denisa) was very well organised, helpful and friendly, with a dry sense of humour, one that we appreciated. The pace of the tour was just about right - between free time and organised tours. Croatia was wonderful (perhaps with a few too many tourists, just like us!). A rich and, at times, tragic history. The day trip to Kotor, Montenegro - because of overcrowding - was the only segment that we felt could have been dropped. Overall, we have great memories of this trip. Thanks, Denisa.

September 14, 2025
Rated 5 out of 5 stars

Italy Deep South and Sicily Tour

The tour guide was excellent and knowledgeable and provided us with a smooth and carefully planned tour. The tour was restricted in numbers which was comfortable and allowed everyone to get to know each other well. Also, the bus driver was excellent.

October 1, 2025
Rated 5 out of 5 stars

Albatross difference

Small groups, ALL inclusive (no "optionals"/ tips), 2-4 night stays, meals on transit days, different styles of accommodation (Trulli's and cave hotels on last trip) - not standard run of the mill hotels, experienced & happy staff (who also appear to like working for Albatross), free time at various locations, Australian company.

September 8, 2025
Rated 2 out of 5 stars

We paid premium prices upfront and were…

We paid premium prices upfront and were downgraded to cheaper, lower-quality accommodation without any explanation.

Meanwhile, other guests in our group were given larger and better rooms—one couple even received a three-bedroom setup. In contrast, we were placed in a single room with shared-bed accommodation.

No apology was offered, and no compensation was provided. Very disappointing experience for Australians traveling overseas paying EUROs with over inflated pricing.

October 17, 2025
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Reply from Albatross Tours

Update:
Hi Boyd,
Thank you again for taking the time to speak with me this morning. I genuinely appreciate the opportunity to discuss your experience in more detail and to better understand the concerns you raised in your review.
I’m pleased we were able to talk through how room allocations in the unique, character-style hotels we use, and why layouts and sizes can differ between rooms—even within the same property. I have noted the service levels examples you provided as well which will support the internal review. Thank you for sharing your feedback on many more aspects of your experience like tour suitability and meals and the examples you provided. Your insights were extremely valuable, and I’ve already escalated them internally so we can review and strengthen the way we communicate and manage expectations for future departures.
While I’m glad we were able to clarify some of the circumstances, I also want to acknowledge the disappointment you felt. Your feedback will help us improve, and I appreciate you giving us the chance to address it directly.
Kind regards,
Matt
Customer Service & Sales Leader

Hi Boyd,
Thank you for sharing your feedback. I’m very sorry to hear about your experience, particularly regarding the room allocation and the lack of communication you’ve described. This is certainly not the standard we aim to deliver for our travellers, and I appreciate you bringing it to our attention. Our tours are paid here in Australia with AUD so it would be good for us to understand further about your reference to Euro's.
I would like to learn more about what happened so we can fully investigate the circumstances and ensure this is addressed appropriately. If you’re willing, please contact us on 1300 135 015 (Monday–Friday, 8:00am–4:00pm Brisbane time) so we can speak with you directly.
We genuinely value the trust you place in us when travelling overseas, and we’d appreciate the opportunity to look into this properly.
Kind regards,
Matt
Customer Service & Sales Leader

Rated 4 out of 5 stars

Another great tour from Albatross

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, always up for a joke and are fabulous story tellers. But be prepared for many showers over the bathtub.

August 26, 2025
Rated 5 out of 5 stars

So much to see in Northern Spain

I found that the Northern Spain & Pyrenees Tour by Albatross was the best one to cover the key attractions and the hidden gems of this area. The ancient Burgos Cathedral on the Pilgrim’s Way was a must see site. It was incredible to be able to drive through the La Hermida Gorge in Asturias as well. Unfortunately our cable car ride through the Picos de Europa was cancelled due to bad weather but we were rewarded with an unexpected visit to see the Gaudi designed El Capricho Sunflower themed house instead. That was a real tour highlight. Once again we stayed at amazing places along the way including the Mercure Mont Igueldo hotel set high on the headland at San Sebastian. The views were to die for. Our visit to Minerva the hilltop village was another total surprise. It is untouched by tourists and has spectacular views. Eve was a fabulous tour guide and made every day of the tour an enjoyable adventure. I would highly recommend this Albatross tour of Northern Spain & the Pyrenees.

September 19, 2025

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