Albatross Tours Reviews 974

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professionalism, and helpfulness, which significantly enhanced their travel experiences. Many people appreciated the well-planned itineraries, which included a good balance of popular tourist spots and lesser-known local gems, allowing for deeper immersion into the culture. The accommodation choices were frequently highlighted as excellent, often featuring unique and comfortable stays, and the included meals were generally well-received. Reviewers particularly enjoyed the longer stays in each location, which minimized packing and unpacking and provided ample free time for individual exploration. However, some people were dissatisfied with certain aspects, such as occasional disappointing meals at specific venues or hotels, and some accommodations not meeting expectations regarding comfort or plumbing. A few customers also noted issues with tour guides, mentioning instances where guides were perceived as unhelpful, repetitive, or lacking in communication, and some felt that certain day trips involved too much travel time on the bus. Additionally, there were comments about the quality of name tags provided and the lack of an initial mingling opportunity before the welcome dinner.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, particularly highlighting tour guides and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as amazing and... See more

Location

Reviewers mention positive feedback about location, appreciating the selection of amazing destinations and... See more

Service

People report positive experiences with service, often describing tours as fabulous, amazing, and everything... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding hotels and meals, which... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Good accommodation. Due to heat it would have been good if more inland hotels had pools. - Knowledgeable tour guide and excellent coach driver. - Stays of 3 to 4 nights at the one place we’re su... See more

Rated 5 out of 5 stars

My recent albatross tours trip to Italy was everything I expected and more. The TD was fantastic, was a font of knowledge and understood our Aussie humour. The accommodation was great (including a c... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more


Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 30 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

974 reviews

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Rated 5 out of 5 stars

I really liked the fact that we were…Best of Ireland 2025

I really liked the fact that we were travelling with like- minded Aussies and Kiwis and that we spent a few nights in the same hotels ( all of which were great). Tom was our guide for the Best of Ireland tour and his depth of knowledge of the local areas and of the history of Ireland was fantastic!

September 9, 2025
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Reply from Albatross Tours

Thank you Maree, for your review of our Ireland Connection tour, with Tom, our Tour Manager. We design our tours just for Aussies and Kiwis, so we are pleased to know that our tour was experienced as intended. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Karen and Neil the dream team.

Karen was knowledgeable, engaging, and courteous. A real gem 💎. Neil was obliging, also engaging, and an amazing coach driver. A true gentleman. Together as a team, they created a wonderful experience with lots of memories.

September 9, 2025
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Reply from Albatross Tours

Thank you for reviewing our Best of British Tour with Karen and Neil. We are delighted they both helped create a wonderful experience and great memories. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Sicily Malta Tour

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were comfortable and at great locations. Loved the longer stays in each place .

June 21, 2025
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Reply from Albatross Tours

Thank you for your wonderful review of our Sicily, the Aeolian Islands and Malta tour, Suzanne. We’re so pleased to hear how much you enjoyed the journey — from the comfortable, well-located hotels and longer stays in each destination, to the great company of your fellow travellers.
It’s especially pleasing to know that Guido made such a difference as your Tour Manager, ensuring everyone felt important and heard.
We’d love to welcome you back on another Albatross adventure whenever you’re ready!

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 3 out of 5 stars

I've already emailed my comments to…

I've already emailed my comments to Albatross post -tour

September 9, 2025
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Reply from Albatross Tours

Hi John, Thank you for rating your experience with us. It was a pleasure to listen and learn directly from you when we chatted in depth about your Belgium & Holland tour back in August. Your feedback is valued and has been shared with our operations team to help us improve future tours.
— Matt, Customer Service & Sales Leader

Rated 5 out of 5 stars

We were well looked after throughout…

We were well looked after throughout the tour under the expert forethought and planning of our very experienced and informative guide. Food and accommodation were of a consistently high standard. Attractions were well-organised and varied.

July 1, 2025
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Reply from Albatross Tours

Thank you Geoffrey, for your kind review of our Leisurely Switzerland, the Glacier Express and Cable Car Adventures tour. We’re delighted to hear you felt so well looked after and enjoyed the balance of high-quality food, accommodation, and varied, well-organised attractions. It’s wonderful to know your guide’s experience and planning helped make the journey so memorable.

We hope to welcome you on another Albatross adventure soon!

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

The excellent tour managers & highlight…

The excellent tour managers & highlight hotels

June 12, 2025
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Reply from Albatross Tours

Thanks you for your glowing review of our Beautiful Slovenia & Croatia's Istrian Jewels, Robert. We are always looking to deliver excellent Tour Managers and plenty of highlights
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

I love the longer hotel stays and I…

I love the longer hotel stays and I enjoyed the tour content. The guide was very knowledgeable, helpful and professional.

July 3, 2025
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Reply from Albatross Tours

Thank you for reviewing our André Rieu, Rhine Castles & Moselle Vineyards tour. We glad you enjoyed your tour with albatross tours!

Rated 5 out of 5 stars

just a great formula for travel

just a great formula for travel. Gilberto was great and the trips activities were excellent. Food however was generally poor - would rather have paid more and had better food for group meals.

July 9, 2025
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Reply from Albatross Tours

Thank you for sharing your review of our Leisurely Switzerland, the Glacier Express and Cable Car Adventures tour, Anne. We’re delighted to hear you enjoyed the itinerary and that Gilberto made such a positive impact as your Tour Guide.

We do appreciate your feedback on the group meals — it’s valuable to know that while the overall formula worked well, there’s room to further improve the dining experience. This is already being reviewed by our team.

We hope to welcome you on another Albatross adventure in the future.

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

The Tour Guide was very knowledgeable

The Tour Guide was very knowledgeable, pleasant and Very helpful to all Travelers whenever required. He always went above and beyond to assist the travelers. Our Bus was new and comfortable together with the Drivers we had they were both exceptional and safe drivers. The Accommodation chosen was quality and comfortable.

August 17, 2025
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Reply from Albatross Tours

Thank you, Rhonda,so much for your wonderful review of our Alpine Adventure Tour. We’re absolutely delighted to hear that your Tour Manager went above and beyond to support the group, and that our drivers, coach, and accommodation all helped create a smooth and comfortable experience.
Your kind words mean a great deal to us and to the whole team behind the tour. We truly appreciate you taking the time to share your feedback, and we hope to welcome you on another Albatross journey soon!

Warm regards,
Matt – Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Darren was a fantastic tour guide

Darren was a fantastic tour guide, full of so much information.

July 3, 2025
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Reply from Albatross Tours

Thank you, Denise, for your lovely feedback on our André Rieu, Rhine Castles & Moselle Vineyards tour. We’re so pleased to hear that Darren’s knowledge and guidance made such a positive impact on your experience. I’ll be sure to pass on your kind words to him, and we hope to welcome you back on another Albatross journey soon!

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Yet another amazing trip with

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and Portuguese and extremely knowledgeable about all facets of history and culture. We love the 2 or 3 night stays in each place which means you can immerse yourself in the life of the place and soak up the atmosphere. Small numbers, big coach with drivers who must be the best in the world. Each tour we have been on has been extremely convivial and inclusive. Now to sit and relive all those amazing experiences. Laura and David Heath

August 17, 2025
Unprompted review
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Reply from Albatross Tours

Thank you, Laura and David, for such a wonderful review of your Magnifico Spain & Portugal tour. It’s fantastic to hear how much you appreciated Darren’s expertise, language skills, and the professional care of our team. We’re so glad the longer stays, small groups, and spacious coach design made your journey even more enjoyable. It's part of our DNA. It’s always a joy to know our tours create those lasting memories you can relive long after returning home. We look forward to welcoming you on another Albatross adventure soon.

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

I had the best time

I had the best time. Darren was the best Tour Manager. He is very informative and extremely helpful when I needed it. Lots of information that comes from someone who really loves his history and job. Yassin is a great driver very competent. The way he moved the bus was so very professional.
Im so grateful I took this tour. Can’t complain about anything. And the people who were with us were great.
Leslee

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Well organised “Magnifico Spain &…

Well organised “Magnifico Spain & Portugal” with many inclusions. Wonderful guide Darren and excellent coach driver made the experience pleasurable. Excellent accommodations and meals. Visited all the wonderful sites the towns had to offer.

August 15, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful Sicily & Malta

Our Albatross tour of Sicily & Malta was the first larger tour we’ve ever done. Previous tours were only 10 -12 people & we were surprised when this “small group” was 27 people. We feel it would be a much better experience with a smaller maximum number.
All our travel was well organised & we were very well informed about the regions we travelled.
The meals were good to excellent except for a few where there was just “too much” food for us.
The longer stays in each location were excellent for a getting a better feel for a place & exploring. We really appreciated those stays.
Special thanks to our tour guide & our bus driver in Sicily - both did excellent jobs.

May 23, 2025
Rated 5 out of 5 stars

Spectacular

Our tour was wonderful. Our tour guide, Darren, was absolutely fantastic. He genuinely cared for each group member & made every effort to optimise our experience. He was informative, shared sightseeing photos to add to our memories & during “my time” ensured each member was well informed, safe & making the most of their experiences. Having multi night stays at each venue minimised the unpacking repacking hassle.
We highly recommend Albatross tours.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent tour

Excellent tour - Andrea Rieu, the Rhine & Moselle valleys. Firstly, we want to commend our tour guide / manager; Darren; who was outstanding & our driver; Marcus. Darren generously shared his expert knowledge of the region & brought our experience to life. This is our second Albatross tour together (my partner’s fourth) & our repeat custom shows just how happy we are with the Albatross experience. We got so much out of our tour with the expert guide who showed us things we would never have thought to see ourselves. The whole experience from booking, organisation, the coach, the hotels, dinners, tours & tour experiences was outstanding. We will be back for more. Thank you Darren, Marcus & the Albatross team.
M & A

July 3, 2025
Unprompted review
Rated 3 out of 5 stars

Paris to Nice. Our guide was a little difficult at…

Our guide was a little difficult at times, after a question he would often say
“ I told you that yesterday “ the thing is we couldn’t always under stand the French way of saying the names of places
Living in Australia we are so far removed from other languages it takes a lot of hard listening to get your head around the dialect. I also think the amount of walking should be brought to attention.

June 1, 2025
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Reply from Albatross Tours

Dear Pamela,
Thank you so much for sharing your feedback about your La Grande France tour. We truly appreciate you taking the time to let us know about your experience.
We’re disappointed to hear that aspects of your guide’s communication felt challenging at times. We completely understand how unfamiliar place names and accents can make it harder to follow along, especially when travelling so far from home. Your feedback will be passed on to our Operations team for further review, as all feedback is.
We also appreciate you highlighting the amount of walking involved. We do include detailed information about the activity level and tour suitability on our website and in our itineraries, as we know everyone has different needs when it comes to exploring. That said, your feedback is a great reminder for us to keep ensuring this information is as clear and accessible as possible for all our guests.
If you’d like to discuss your experience in more detail, I’d be very happy to speak with you personally — please don’t hesitate to reach out to me directly at info@albatrosstours.com.au.
Thank you again for travelling with us and for your valuable suggestions — they help us improve and continue to deliver memorable tours for all our guests.
Warm regards,
Matt
Customer Service & Sales Team Leader

Rated 5 out of 5 stars

Rosaria was fantastic.

The tour guide, Rosaria for the Deep South, Sicily tour was fantastic and wonderful.

She was very knowledgeable and funny, as she came from Sicily so my brother and I could relate to her well given our heritage is from Sicily.

She was very professional, diligent and intermingled and related well with all the tour participants and others she met.

Both my brother and I really enjoyed her company and the tour.

Thanks very much again, Rosy from Angelo and Anthony (Sicilian Brothers).

Thanks again Albatross for introducing us to Rosaria.

June 11, 2025

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