Albatross Tours Reviews 974

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professionalism, and helpfulness, which significantly enhanced their travel experiences. Many people appreciated the well-planned itineraries, which included a good balance of popular tourist spots and lesser-known local gems, allowing for deeper immersion into the culture. The accommodation choices were frequently highlighted as excellent, often featuring unique and comfortable stays, and the included meals were generally well-received. Reviewers particularly enjoyed the longer stays in each location, which minimized packing and unpacking and provided ample free time for individual exploration. However, some people were dissatisfied with certain aspects, such as occasional disappointing meals at specific venues or hotels, and some accommodations not meeting expectations regarding comfort or plumbing. A few customers also noted issues with tour guides, mentioning instances where guides were perceived as unhelpful, repetitive, or lacking in communication, and some felt that certain day trips involved too much travel time on the bus. Additionally, there were comments about the quality of name tags provided and the lack of an initial mingling opportunity before the welcome dinner.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, particularly highlighting tour guides and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as amazing and... See more

Location

Reviewers mention positive feedback about location, appreciating the selection of amazing destinations and... See more

Service

People report positive experiences with service, often describing tours as fabulous, amazing, and everything... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding hotels and meals, which... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Good accommodation. Due to heat it would have been good if more inland hotels had pools. - Knowledgeable tour guide and excellent coach driver. - Stays of 3 to 4 nights at the one place we’re su... See more

Rated 5 out of 5 stars

My recent albatross tours trip to Italy was everything I expected and more. The TD was fantastic, was a font of knowledge and understood our Aussie humour. The accommodation was great (including a c... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more


Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 30 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

974 reviews

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Rated 5 out of 5 stars

Classy Spanish Tour with Albatross

My Albatross Magnifico Spain & Portugal tour exceeded all my expectations. Our tour guide Darren was very experienced, knowledgeable, extremely helpful and attentive to all our needs. He also sent us some of his amazing photos along the way. We were treated to incredible experiences throughout the tour including visiting out of the way places like the Aveleda Vineyard & gardens in Penafiel Portugal, the magnificent gorge at Ronda, and the Douro River cruise and tapas lunch in our own unique Ravello boat. Our accommodation had many unusual settings like the Alhambra Palace hotel, a fortress in Cascais, and even a former monastery in Salamanca. The meals were of a high standard throughout the tour. I would thoroughly recommend this tour for anyone travelling solo or with family or friends. Everyone was made to feel welcome.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience once again. I have done four trips with Albatross and with the addition of Best of British and the Ireland Connection it is now 6. I recommend them to all. Their coaches, length of stays and their choice of tour guides make for a wonderful trip.

August 3, 2025
Rated 4 out of 5 stars

Albatross takes tourists to the best…

Albatross takes tourists to the best parts of Europe,
and structures the tour in the best ways. Touring in Europe has become increasingly difficult, as more and more groups and individuals become involved, but Albatross takes as much as possible of the stress out
of this.
The fact that most of the group are Australian or New Zealanders gives the tour a head start in gelling together and finding common interests, which leads to a mostly united and friendly group.
As this was our seventh time travelling with the company, we have always found the company and the tour leaders ready to help with any unforeseen problems.

August 25, 2025
Rated 5 out of 5 stars

Great tour, great tour guide and great experiences.

We recently travelled in Norway with Albatross. This was our fifth tour with them and as we hoped we had a great time. Our tour guide was extremely professional and organised and made sure we enjoyed all of the experiences on offer. The hotels were well chosen and the included meals delicious. We choose to travel with Albatross because of the extended stays on the tours and with free time to explore on your own. Highly recommended.

August 12, 2025
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Reply from Albatross Tours

Thank you for reviewing our Scandinavia, in the Footsteps of Vikings tour, Phillip. We are glad you had a great tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

Excellent coach tour of Ireland

Our first time with Albatross though most of the other travellers had done more, a good sign. At the welcome reception on the first night, we had to hand write our names on rather cheap name tags. It would have been more professional looking if these names tags were printed and with Albatross logos, and provided to each traveller with the tour documentation when that was posted out. The tour director was excellent and very knowledgeable. We chose the tour because of its itinerary which not only included the usual sights but less visited ones such as Powerscourt Gardens and Aran Island. The hotel accomm. was generally good and we liked spending 2-3 nights in each which meant less time unpacking and repacking. The tour included many meals which were of excellent quality.

August 26, 2025
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Reply from Albatross Tours

Thank you for your thoughtful review, William, of your recent Ireland Connection Tour. We’re delighted to hear how much you enjoyed the itinerary — including those less visited gems like Powerscourt Gardens and Aran Island — and that the quality meals, well-paced hotel stays, and the knowledge of your Tour Director all made for such a positive experience.

We also appreciate your feedback on the name tags at the welcome reception. The name tags are only for the Welcome Dinner and for personal safety reasons, we have not included branded or printed name tags since 2016, though we understand your perspective and will investigate this internally to see if improvements can be made.

We’re so pleased your first Albatross experience was a memorable one, and we look forward to welcoming you on another tour in the future.

Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Love the 2 or 3 night stay in each…

Love the 2 or 3 night stay in each hotel, and the bugger coach for smaller group.
Great tour guide and coach driver.

August 10, 2025
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Reply from Albatross Tours

Thank you for reviewing our Best of British Tour, Maureen. We are delighted you appreciate our longer stays on our tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

First-time traveller with Albatross Tours

As a first-time traveller with Albatross Tours, I was impressed with how well organised and seamless the tour was. Our tour guide was very knowledgeable and his commentary each day on the bus was excellent.
At the Welcome Dinner I was disappointed that we had to write our own names on a name tag with pin which we would wear the first few days while getting to know other passengers. I was expecting a printed name tag or lanyard with the company name and my name already provided. This would have been advertising for Albatross and a more professional way of travelling. Also, it would have been nice to have stand-up drinks before the Welcome Dinner on the first evening as a way to introduce ourselves, mingle, and get to know each other in the early stages of the tour.

August 26, 2025
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Reply from Albatross Tours

Thank you, Liz, of your recent Ireland Connection Tour.
We appreciate your feedback on the name tags at the welcome reception. The name tags are only for the Welcome Dinner and for personal safety reasons, we have not included branded or printed name tags since 2016, though we understand your perspective and will investigate this internally to see if improvements can be made, along with the wider experience on the first night.
We’re so pleased your first Albatross experience and our Tour Manager impressed you, and we look forward to welcoming you on another tour in the future.

Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

My wife and I provided a joint review

My wife and I provided a joint review.

August 15, 2025
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Reply from Albatross Tours

Thank you for your glowing survey responses to our Glorious Germany & the Czech Republic Tour, Henry. We are delighted our Tour Manager, Ernst, provided a wonderful experience for your tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Great holiday

Great trip. Your leader was outstanding. Everything was seamless. Thank you for the memorable moments.

August 24, 2025
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Reply from Albatross Tours

Thank you, Peter, for your positive feedback for our Beautiful Slovenia & Croatia's Istrian Jewels Tour. We are pleased our Tour Manager, Sibila, was outstanding. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Good balance of things to see and do

Good balance of things to see and do, so that we both enjoyed the tour. Karen our tour guide was fantastic and a lovely person to be with

September 1, 2025
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Reply from Albatross Tours

Thank you for reviewing our Best of British Tour, Kathryn. We are pleased, Karen, our Tour Manager was able to host you on a great tour. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

A worthwhile experience!

Overall, the trip was fantastic. Our guide, Elizabeth, was fantastic and very knowledgeable about the areas we visited. Our driver, Massimiliano, was also very good. I liked the itinerary overall, although I would definitely have liked to stay at the hotel in Rieti a bit longer. I definitely appreciated the free time that was built into the tour. Often this was spent with our tour participants, but we could also take time to explore on our own or rest when needed. The one downside of the whole trip for me was the hotel in Chianciano Terme. It definitely didn't live up to my expectations and I would recommend Albatross looks elsewhere in the future.

August 30, 2025
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Reply from Albatross Tours

Thank you, Rachel, for sharing your review of our Hidden Italy, the Lands of the Etruscans tour. We’re delighted to hear how much you enjoyed your tour overall. It’s wonderful to know that our Tour Manager Elizabeth’s, knowledge and guidance, along with Massimiliano’s driving, made such a positive difference to your journey. We’re also pleased you valued both the itinerary and the balance of included activities with free time to relax or explore at your own pace.
We do appreciate your feedback regarding the hotel in Chianciano Terme and will take this on board as part of our ongoing review process. Your comments about Rieti are also noted, and it’s great to know that destination left such an impression.

We hope to welcome you back on another Albatross adventure in the future!

Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

We did complete reviews at the time of…

We did complete reviews at the time of our experience with Albatross in June/July. Overall we had good experiences & particularly rated our tour leader very highly.
We were disappointed that Albatross did not respond to our reviews & a couple of comments we made- unfortunately those comments are now out of mind.

July 1, 2025
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Reply from Albatross Tours

Thank you, Fiona, for sharing your review and for taking the time to complete our surveys back upon the conclusion of your Leisurely Switzerland, the Glacier Express and Cable Car Adventures tour. We’re so pleased to hear you had a good overall experience and rated your Tour Leader so highly.
We also understand your disappointment in not receiving a direct reply to your initial comments. Please be assured that your survey feedback was reviewed internally as soon as it was received. We are currently in the phase of reaching out to customers and will continue to do so, you can expect to see more follow-up from us going forward. We would be happy to contact you in the coming days and discuss your personal experience in depth. Please reply to info@albatrosstours.com.au and I will get in touch within 24 hours to chat at length with you.
We truly appreciate your openness and hope to welcome you on another Albatross adventure in the future.
Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Five stars for experiences and accommodation.

Our tour of Ireland was everything and more than we imagined. Albatross booked five amazing hotels, all in convenient locations to attractions and town centres. The excursions were wonderful with mostly local guides. Our Albatross tour guide was extremely knowledgeable about Irish history, culture and was great with suggestions for our free time. The bus driver was always very professional.

June 24, 2025
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Reply from Albatross Tours

Thank you Carol, for your review of our Ireland Connection tour, with Tom, our Tour Manager. It was also great to connect with and Geoff recently, to discuss your personal experience at length. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

Excellent tour covered so many aspects…

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly knowledgeable giving us a great insight into Irish history, language and geography . It was unfortunate that at the end of the tour when one lady required medical help the guide did not respond to her needs and she had to find her own way to the hospital.

June 24, 2025
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Reply from Albatross Tours

Thank you, Robin, for sharing your review. We’re delighted to hear how much you enjoyed our Ireland Connection tour with us, and that both your driver and Tour Manager created such a rich and memorable experience throughout the journey.
We are, however, very concerned to read about the situation at the end of the tour regarding a passenger requiring medical attention, as the wellbeing of our guests is always our priority.
We would like to discuss the hospital incident in more detail, and we’d welcome the opportunity to hear from you directly at info@albatrosstours.com.au if you would like to share more detail.
We truly appreciate your balanced comments and hope we’ll have the opportunity to welcome you on another Albatross journey in the future.

Warm regards,
Matt
Customer Service & Sales Leader

Rated 5 out of 5 stars

Well organized

Well organized, always on time, very helpful tour manager, nice places to visit, very nice hotels, comfortable couches. Overall a very good holiday. I would recommend to anyone that I was talking to.

August 10, 2025
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Reply from Albatross Tours

Thank you for your insights on our Best of British tour, David. We hope to see you or anyone you recommend our tour to, on another Albatross tour soon.

Rated 4 out of 5 stars

The itinerary

The itinerary

August 30, 2025
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Reply from Albatross Tours

Hi Christoula, I note your response may not have save correctly. Would you like to review and provide any feedback for consideration?
Matt
Customer Service & Sales Leader

Rated 5 out of 5 stars

Very informative and very very friendly…

Very informative and very very friendly guide. We felt welcomed from start. Loved his Irish accent and sense of humour. So so knowledgeable about so many areas. Helped in hotel where to eat. Just a lovely fellow

September 2, 2025
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Reply from Albatross Tours

Thank you for your review, Aris, of our Ireland Connection tour, with Tom, our Tour Manager. We're delighted to know that our tour was experienced as intended. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

The whole tour was amazing, Highly Recommend.

The whole tour was amazing, the Swiss Alps were absolutely outstanding but the thing that put the icing on the cake was our guide, Rhinehold. This man, made the tour even more pleasurable with his wit & knowledge. Overall a very enjoyable experience, thankyou Albatross.

June 15, 2025
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Reply from Albatross Tours

Thank you for your review of our Alpine Adventure tour, John. We're so pleased to learn Reinhard took our tour to new heights for you. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

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