I make foto calenders to our grandparents for 5 years from albelli, I'm really happy with quick service and quality. There are many temples which are very easy to use. I will continue to buy my calend... See more
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Ordered a mug with print and is already discoloring and even flaking after two months of use. Not happy with this inferior printing. EDIT: After being contacted by Albelli customer support I got a... See more
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The Miami Dolphins are off to a dominant 3-0 start so far this NFL season, in large part due to their superstar wide receiver Tyreek Hill. The seven-time Pro Bowler recently revealed that, upon reti... See more
Thank You received well and before delivery expected date. Would be very good to have the community in Wnglish.
Company details
Written by the company
Wij zijn er voor de verhalen. De mooie, de ontroerende, de verhalen die je steeds opnieuw wilt horen. Wij houden je verhalen levendig als op de dag dat je ze beleefde, zodat jij terug kan kijken op je hoogtepunten en je verheugen op de momenten die nog moeten komen. albelli begon in 2003 met de verkoop van fotoboeken in Nederland. Daarna werden de activiteiten al snel uitgebreid naar verschillende andere Europese landen en het Verenigd Koninkrijk. Tegenwoordig kunnen klanten ook bij ons terecht voor wanddecoratie, kalenders, kaarten en andere fotoproducten. albelli BE maakt deel uit van Storio group. In totaal hebben we acht merken in veertien verschillende landen en bedienen we meer dan elf miljoen klanten. Daarmee zijn we een toonaangevend bedrijf voor gepersonaliseerde fotoproducten in Europa. Wij blijven ons dag in dag uit vernieuwen zodat onze klanten hun mooiste herinneringen met elkaar kunnen blijven delen. We make joy unforgettable. We brengen jouw verhalen tot leven met gepersonaliseerde fotoproducten van hoge kwaliteit, zoals fotoboeken, wanddecoratie, kalenders en cadeaus. Dankzij onze innovatieve software kan je elke creatie uniek maken. Verwen jezelf of verras je familie en vrienden eens met een gedenkwaardig fotocadeau van albelli. Onze fotoproducten worden met de grootste zorg gemaakt waardoor je al je verhalen tot leven kan brengen, groot en klein, gepland of onverwacht. Zo kan jij al die mooie momenten herbeleven en ze jarenlang koesteren.
Written by the company
Klanttevredenheid gegarandeerd
Wij willen dat je bij ons een onvergetelijke ervaring hebt.
Kom je er niet uit bij het creëeren van je product? Ben je niet blij met je bestelling? Indien je ergens ontevreden over bent, aarzel niet om contact op te nemen met onze klantenservice, we bieden graag een passende oplossing.
Contact info
albelli B.V. Stationsplein 53-57, 1012 AB, Amsterdam, Netherlands
- 07 814 01 32
- https://service.storiogroup.com/hc/nl/p/contact
- albelli.be
Laatste aanbiedingen
4.3
Excellent
16K reviews
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Decent prices and fast service but…
Decent prices and fast service but unfortunately the printed photo quality was very bad (they did not have resolution issues on the computer).
June 18, 2023
Reply from albelli
Dear Lisa,
Thank you very much for your review.
We are very sorry for any inconvenience this experience may have caused.
We would like the opportunity to investigate this matter further.
If you have not already, could you please email us at klantenservice@albelli.nl with your order details.
We look forward to hearing from you.
Kind regards,
albelli
This website is most excellent.The…
This website is most excellent.The website is very good.I feel that's this website is so amazing.
June 7, 2023
Unprompted review
Reply from albelli
Thank you very much for your compliment.
We are pleased to hear that we were able to serve you to your satisfaction.
If you have any questions in the future, we will be happy to assist you.
Very good service
Very good service. I made the mistake of placing the order, I called the customer support number and they solved the problem immediately, and quality product.
June 2, 2023
Unprompted review
Tbeste die er is
March 15, 2023
Nice quality
Nice quality,
BUT I ordered a mug and kalender to take outside the country as a present …promis was 13th of January or before… I left the 13th and the kalender came the 14th.
Such a pity 😞
January 13, 2023
Unprompted review
Reply from albelli
Dear Mrs,
Thank you for your review on Trustpilot.
We are sorry that your order was delayed. We understand that this was frustrating for you as you could no longer take it with you to give as a gift.
Our sincere apologies for the inconvenience. If you have any further questions, we will be happy to assist you.
Sincerely,
albelli
De kwaliteit is top.
January 5, 2023
Ordered 10 days ago
10 days ago, I ordered our christmas cards at albelli whosr would be delivered within 5 workdays. At this time it is still not delivered. As Christmas will be passed by when I will receive my package, this order will go directly to the recycle bin.
On top of that, it is almost not possible to reach the customer service in a acceptable time frame.
December 23, 2022
Unprompted review
Reply from albelli
Dear mr. Vanwalleghem,
Thank you very much for the feedback. We are very sorry that your order had not been delivered at the time of your message. We understand that you found this stressful.
We are happy to check the order for you if you have not yet received your order but you have not provided any information in your review with which we can contact you. We therefore kindly ask you to contact our customer service for further help and support:
https://klantendienst.albelli.be/hc/nl-be/articles/360007218780
Have you already received the order, hereby again our sincere apologies for the delay.
We apologize for the inconvenience.
With kind regards,
albelli
Order placed 8 days ago…
Order placed & paid online 8 days ago, no confirmation email received, no response on chat, no response on email, no response on phone after 15min (paid) waiting, information cc order status on website wrong, PostNL says “order not received”,… hopeless…😬
December 18, 2022
Unprompted review
Reply from albelli
Dear Jimmy Vreven,
Thank you very much for the feedback. We are very sorry that your order has not been delivered at the time of your message. We understand that you find this frustrating and that you couldn't reach us due to persistent crowds.
We are happy to check the order for you if you have not yet received your order, but you have not provided information in your review with which we can contact you. We therefore kindly ask you to contact our customer service for further help and support:
https://klantendienst.albelli.be/hc/nl-be/articles/360007218780
If you have already received your order, please accept our sincere apologies for the delay.
We apologize for the inconvenience.
albelli
Good quality, delivery problems
Good quality, but big delay in delivery and bad communication about delivery. I received an e-mail saying I would receive my cards in 2 days! After 8 days I contacted the helpdesk : first had to wait half an hour to get in contact. Our short conversation took 40 minutes. So I lost almost 1 1/2 hour to ask about the delivery. Answer : in busy periods - like Xmas -they work with other factory’s and once they give your package to the supplier, they no longer know what happens with the package…. Why promising that you will get your package in a few days when that is not the case.
The girl at the helpdesk suggested to reproduce my cards.
In the end I got my cards.
Paper is good quality, print colour not perfect, unfortunately. Disappointed.
December 13, 2022
Unprompted review
Reply from albelli
Dear Mrs,
Thank you for your feedback on Trustpilot.
First of all, our sincerest apologies for the delay. Although it is currently very busy and delays can occur, we fully understand that this can be very frustrating for our customers. Especially if you end up in a long queue while contacting our customerservice.
We try to be as transparent as possible at all times and especially during this busy period, however, the delivery provided by our logistics partners is unfortunately not always transparent to us. We do of course remain responsible for the order up to delivery, which is why we have offered a reprint in your case.
We are pleased to hear that you have received your order, but we regret the complaint about the color quality. As no information is available in this review for us to contact you, we kindly request that you contact our customer service team for further assistance and support at: https://klantenservice.albelli.nl/hc/nl/articles/360007295239
Sorry for the inconvenience.
Sincerely,
albelli
Gift card doesn’t combine with discounts…
I received a birthday gift card from my friends for Albelli. Unfortunately I could not combine the voucher with the promotion discount of 30%! So I lost like 30€ of discount … A gift card is, as I see it, an equivalent of money and not a promotion! This was a big disappointing when I arrived at the end of my purchase. Moreover because there is always some kind of promotion on Albelli, so the discount price is like the normal price…
October 31, 2022
Unprompted review
Reply from albelli
Dear Ms Vereecke,
Thank you for the feedback. You can combine a albelli gift voucher with a promotional code. How you can do this is described in the following link; https://klantenservice.albelli.nl/hc/nl/articles/360005992740-Kan-ik-een-promotiecode-en-een-cadeaubon-combineren-in-dezelfde-bestelling- Please contact our customer service to assist you : https://customerservice.albelli.nl/hc/nl/articles/360007295239
We frequently offer discounts that can differ greatly from each other. Of which, for example, the percentage differences and the products
and there is a difference between our offers on our website and our offers in our newsletters.
We apologize for the inconvenience. We look forward to your message.
Sincerely,
albelli
Alles was in orde en snelle levering.
August 7, 2022
Albums always turn out perfect and…
Albums always turn out perfect and delivery always on time.
January 27, 2022
Perfect! 👌🏻
December 23, 2021
I use Albelli to make all my photo…
I use Albelli to make all my photo books and have ordered additional products. Website is easy to use, uploaded photos is simple, product quality very good with plenty of choice. If I could add one thing to make my life easier - put the website also in English - even for the Belgian market.
December 9, 2021
Goede website
December 3, 2020
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