The Quality of there products are terrible!! Returning any products is beyond a joke - they encourage you to take a 30% refund & insist you keep the product you ordered as a gesture of good will - t... See more
Company replied
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Review summary
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Garbage product, no return policy despite website promise of satisfaction. The shirt I purchased feels flammable and scratchy, but no return form on the site – have to send an email request. Response... See more
Company replied
2 months into trying to get a refund. “James” has gone silent, the return I paid to ship back to China is fully tracked yet they refuse to refund me the cost of the trousers. Absolute scam of a... See more
Company replied
Does anyone know how to contact this company apart from E Mail. I purchased a pair of trousers and sent them back via recorder delivery (At my expense) and i have chased and chased them asking when i... See more
Company replied
Company details
Written by the company
Alden & Ash is a leader in premium menswear, combining over 35 years of expertise in craftsmanship and quality. We specialize in creating timeless clothing with a modern edge, designed for men who value style, comfort, and durability. Our collections feature essentials like tailored trousers, chinos, polo shirts, and high-quality knitwear - ideal for both professional and casual occasions. At Alden & Ash, we believe fashion should feel as good as it looks.
Contact info
Amsterdam, Netherlands
- info@aldenandash.com
- aldenandash.com
2.3
Poor
140 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The size that I ordered turned out to…
The size that I ordered turned out to be too small but after getting in touch with Alden & Ash they said they would send me the item out in the correct size without the need to return the wrong sized item. Highly recommended for their customer service alone. Products are great quality!
May 14, 2025
Unprompted review
Great experience
Don’t think twice about trying Alden. Brilliant clothing of the highest quality. Great customer service with personal interaction from the company to thank you for your custom and ask for feedback to help them improve.
April 22, 2025
Soft but structured
Honestly, the jeans fit like a glove. Not too tight, not too loose, just the right fit. I’ve worn them on nights out and even to work. They hold up great and still look fresh. Alden & Ash really nailed the fit.
April 21, 2025
Ordered lightweight chinos
Ordered lightweight chinos. The fit is perfect and the elasticity is exactly what I have been looking for. Not giving 5 stars because the material and stitching isn't the best but I would order them again in a different colour
May 16, 2025
Unprompted review
Excellent customer service
Excellent customer service! Great! Well done! :)
May 13, 2025
Unprompted review
Absolutely love the fit
Absolutely love the items I bought fit perfectly and has already gotten me compliments. Will be buying again.
April 18, 2025
Speedy and excellent
Speedy and excellent service for me, thanks to james who had been dealing with me on this occasion!
April 16, 2025
Do not buy/ poor quality clothing
Rarely do reviews but had to here. Ordered two pair chinos. Very nice fitting but very cheap material, hanging threads everywhere. After 2-3 wears/washes not fit to be wore again. Shipped from China, took a long time. Lot of comments on Facebook claiming fantastic quality, must be fake
Update 16th June
Contacted customer service showing the chinos poor quality, I was advised that my order has fallen outside of the refunds window so they offered my 15% off my next order. They wanted me to buy more. I have thrown two pair chinos 50 euro each in the bin. Don't waste your time or money.
February 1, 2025
Unprompted review
Reply from Alden & Ash
Hi there, we’re sorry your chinos arrived late and didn’t uphold our usual quality—we understand how disappointing that is. Thousands of customers rely on our craftsmanship, and we want you to feel the same, so please email info@aldenandash.com and we’ll arrange the fairest solution, whether that’s a replacement, refund, or another option that feels right to you.
Avoid
Avoid - poor quality. No return or refunds. No replied - just spam and auto replies.
Avoid -avoid - avoid!
May 9, 2025
Unprompted review
Reply from Alden & Ash
Hi there, we’re sorry the quality and lack of replies disappointed you—our support team was briefly overwhelmed after a recent sale and some messages may have landed in spam. We stand by our craftsmanship, so please email info@aldenandash.com and we’ll arrange the fairest solution, whether that’s a refund, replacement, or whatever feels right to you.
Scammers
Claim to be located in Amsterdam! Stuff is super cheap and bad quality. Return is not possible. Stay away.
February 27, 2025
Unprompted review
Reply from Alden & Ash
Hi there, we’re sorry our stated location and the item’s quality fell short of your expectations—our design studio is in Amsterdam, but some pieces ship from an overseas workshop, which can cause confusion. Thousands of customers trust our craftsmanship, and we want you to feel the same, so please email info@aldenandash.com and we’ll arrange the fairest solution, whether that’s a return, refund, or whatever feels right to you.
Good quality khaki pants for summer
Good quality khaki pants for summer, and the perfect color not too dark not too light. Bought 2 more colors
April 25, 2025
Unprompted review
PURE SCAMMERS, CHEAP MATERIALS AND DO NOOOOOOOTTTTT BUY!!!!!!!!
PURE SCAMMERS, DO NOT BUY, THERE IS NOOOOO!!!! REFUND AS THEY CLAIM!!! They first offer 10% refund and you keep the product and if you refuse and ask for you 100% as they advertised thrn they continue upwards untiñ they reach 30% and if ypu still refuse they tell you that you pircjased under s stack and save promotion and that all they can do. PLUS THE CLOTHES IS VERY VERY CHEAP MATERIAL!! Looks horrible and very cheap on!!! DO NOOOOOOOOOOT BUY!!!!!!! PURE SCAMMERS AND VERY CHEAP PRODUCT!!!!!!
April 27, 2025
Unprompted review
Reply from Alden & Ash
Hi there, we’re sorry our promotional refund steps and the garment’s quality felt misleading—heavy volume after our recent sale caused limited options, and we understand your frustration. We stand by the quality trusted by thousands of customers, so please email info@aldenandash.com and we’ll arrange the fairest solution, whether a full refund, replacement, or whatever feels right to you.
Excellent attention
I must say that the attention was excellent in this website when I had a problem. They answered in less than 24 hours and offered me a great solution. I´m very happy with them and I will continue buying clothes in this shop.
April 26, 2025
Unprompted review
DO NOT BUY
Fraud.
The Claim to do refund but they don't. They offer to send a Replacement with a different size, because they are dirt cheap. I demanded it multiple Times. They offer a different Option with 15% extra störe Credit or what not... And in third time insisting a refund. they Tell you that you can only convert "discounted" products to Store Credits and Link their AGBs.
But they advertise is completly different.
I'm satisfied with the Look and they fit me, but on the lower Chin Area right above the ankle the Material becomes fuzzy after the first time wearing it. I Flame it Off.
DO NOT BUY
April 21, 2025
Unprompted review
Ordered again
Tried one item to test them out and I’m hooked. Next order is already placed.
March 10, 2025
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