The Quality of there products are terrible!! Returning any products is beyond a joke - they encourage you to take a 30% refund & insist you keep the product you ordered as a gesture of good will - t... See more
Company replied
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Review summary
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Garbage product, no return policy despite website promise of satisfaction. The shirt I purchased feels flammable and scratchy, but no return form on the site – have to send an email request. Response... See more
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2 months into trying to get a refund. “James” has gone silent, the return I paid to ship back to China is fully tracked yet they refuse to refund me the cost of the trousers. Absolute scam of a... See more
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Does anyone know how to contact this company apart from E Mail. I purchased a pair of trousers and sent them back via recorder delivery (At my expense) and i have chased and chased them asking when i... See more
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Company details
Written by the company
Alden & Ash is a leader in premium menswear, combining over 35 years of expertise in craftsmanship and quality. We specialize in creating timeless clothing with a modern edge, designed for men who value style, comfort, and durability. Our collections feature essentials like tailored trousers, chinos, polo shirts, and high-quality knitwear - ideal for both professional and casual occasions. At Alden & Ash, we believe fashion should feel as good as it looks.
Contact info
Amsterdam, Netherlands
- info@aldenandash.com
- aldenandash.com
2.3
Poor
140 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
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A brand I can rely on
The sizing was dead-on, colors looked just like the pics, and nothing felt off.
March 9, 2025
Fit is absolutely spot on
Not gonna lie, I was a little skeptical at first. I’ve had way too many “almost fits.” But this hits the sweet spot: not baggy, not painted-on tight. Just a clean shape that somehow feels polished and comfortable. Win.
March 7, 2025
Great experience overall
Clean website, fast shipping, and the clothes looked just like the photos. Couldn’t be happier.
March 12, 2025
Brilliant service …
The whole process was easy my items arrived in reasonable time and the items are true to size and are very comfortable
April 8, 2025
Unprompted review
Amazing quality at an unbeatable price
Didn’t expect this level of craftsmanship for the price. The stitching, the fabric, even the packaging. It all feels premium.
March 16, 2025
DO NOT BUY
DO NOT BUY. This is a scam company. I bought some chinos from them and they won’t refund even though I’m well within the 30 days refund policy stated on the website. Really disappointing. The quality of the chinos are awful and they don’t fit so I’m well within my rights to ask for a refund. Avoid this company at all costs and don’t get stung. I’ve opened up a PayPal case against them as this is just fraud.
April 3, 2025
Unprompted review
SCAM
I bought a trouser from them, which didn't fit me well. They do not refund customers. They disappeared and never answer emails. It's scam.
March 22, 2025
Unprompted review
Fake website!!
Fake website!!! Clothes are shipped from China, took ages to arrive and when they did the “chinos” were like a crisp packet material, awful quality! Tried getting in touch with them to return the item. States on their website that they have hassle free 30 day returns, however, they do not give a returns address. It says to email their customer services to initiate a return so I did, says they usually respond in 24-48 hours, I emailed two weeks ago and haven’t heard back. I’ve emailed 4 times now and heard nothing, not even an acknowledgement and we’ll get back to you. It also states on their website that they have a 4.6 rating on trust pilot, however you can’t read the reviews. When I looked on trust pilot to find the company they have no reviews. This is the first one. Don’t be scammed by this website!
January 11, 2025
Unprompted review
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