Aldi Talk Reviews 

I recently bought a aldi SIM card online delivery was quick and ported my number from Telstra to Aldimobile the process very quick and got the $23 mobile plan 12gb 30day expiry and loving the data and the cheap prices couldn’t be happier

I HAVE BEEN ALDI CUSTOMER SINCE 2019. I AM VERY DISAPPOINTED WITH THEIR VERY POOR CUSTOMER SERVICES. I AM HAVING ALL SORTS OF PROBLEMS AND THEY DID NOT HELP! IT IS VERY DIFFICULT TO CONTACT THEIR PHILIPINA CALL CENTRE. THEY ARE VERY DIFFICULT TO UNDERSTAND. IT TOOK ME NEARLY AN HOUR AND 2 PHONE CALLS. I COULDN'T CONTACT THE ALDI AUSTRALIA. I ONLY HAD ONE NUMBER BECAUSE THEY KEEP CHANGING! I CAN'T USE MY MOBILE SERVICE BECAUSE OF THEIR INCOMPETENCE! I WILL NOT RECOMMEND ALDI TO ANYONE! THERE ARE OTHER SERVICE PROVIDERS WITH BETTER DEAL AND VALUE FOR MONEY. THE TELECOM INDUSTRIES OMBADSMAN DON'T DO ANYTHING. I AM LOCKED IN CONTRACT FOR A YEAR. I NEED TO HEAR FROM OTHER CUSTOMERS! I COULDN'T CALL SO I HAD TO ASK MY SISTER TO EMAIL THEM BUT THEY IGNORED IT!

Amazing aldi mobile the best I love it

I cancelled my contract in July and got a bill today. After an hour on chat was told that not renewing a contract denotes continuation. Am I thick? I always thought that when you cancelled a contract at the end that was it???? Apparently not! Tell talk talk!!

No response to on-line query re. changing email address. I was interested in adding a couple of numbers to Aldi but renewed with Boost instead. Price is good but that's not enough incentive when the service is non-existent.

First month no problem, then no data, oh I thought they were going to recharge. Bought a $95 recharge of 30 gb . No calls or sms so bought a $ 19 10 gb monthly plan on Paypal, no record and no service. Brought another through my bank: result no record of this occurring our end , no service. $135 for browsing internet no phone service.
Eventually one phone assistant helped and situation was resolved. Took maybe ten calls.

I couldn't activate my simcard and called for assistance. I spoke with 2 different operarators that were unfriendly and incompetent and just put the phone down when I asked for a refund. I called back and spoke with a 3rd operator that was friendly but the call was ended abruptly.

Absolute rubbish, sim never worked and support is non existent. Filed with Telecom ombudsman for full refund

Very suitable for my needs. Works well everywhere I need it, even in some remote rural areas.
I was unable to change my plan on line from a PC or from my mobile as instructed on the Aldi website.
This does not work at all. Could not add a credit card to enable auto renew.
Rang their contact number and the consultant changed my plan and fixed auto renew immediately.

I want this AldiMobile to simply give me some general internet access but it seems many many things (DNS servers, sites (like duckduckgo) VPN, various ports, even ping) simply doesn't work.

Maybe AldiMobile is a good deal if you just want to eat white bread internet, but as soon as you want a little peanut butter, you will be left unhappy.

Aldi supply an appalling service, and a deeply frustrating experience. The activation forms were designed by amateurs. Lots of issues filling in the fields with no help explanation or error messages. How you progress is hit and miss. Finally the verification code page would freeze. Support kept blaming everything but the Aldi process. First it was the user then it was previous provider, Telstra for blocking the verification code. Then it was my browser, I even changed browser to a fresh install of firefox. No change! I suspect they want out of the mobile market and are cutting back on services and support. Strongly recommend you go elsewhere to protect your health.

Aldi mobile is an absolute DISGRACE!!!

My 10 month old 5G phone can no longer make or receive phone calls (since the 3G shutdown).

After trying everything recommended on their website (and the Nokia website) to fix the issue, I emailed them and was given a "ticket number" but no further instructions. That was nearly a week ago and I have heard nothing more from them.

Over the last few days my wife has called them (because I can't make calls) SEVEN times and been automatically cut off after 29 minutes and 50 seconds EVERY TIME... without even talking to anyone FIVE of those seven times. The 2 times she did speak to someone she didn't even get close to resolving the problem before being cut off (at the 29 min 50 second mark). She didn't receive a call back on ANY of these 7 occasions.

Astonishingly bad (lack of) customer service.

My wife and I both have Aldi sim cards, both of which work in her phone, neither of which work in my phone. Other sim cards (as tested by JB HI-FI manager...where I bought my phone) DO work in my phone so it's not my 10 month old 5G phone. My sim card DOES work in other phones, so it's not my sim card.

The combination of my (or my wife's) Aldi sim card and my phone does not work. This should (surely) be pretty straightforward to fix, but their customer service is beyond useless and appalling... disgracefully non-existent.

If I could give them zero stars I would.

Due to a health condition I NEED to be able to make calls. They should be shut down and heavily fined for leaving people in the lurch like this.

I am now in the process of changing providers.

I lost my Sim card and want to order a new one.
Problem is the system says my number doesn’t exists or isnt from Aldi talk.
Tried it several times online and via Hotline, but cant even get past the system to a human…
The number is correct Im holding the documents from the card registration right in my hand and also have tried replacing 0 with 49
What am I supposed to do now!?

I asked a simple polite but vital question about network coverage, ES284973505.

The non-reply from Aldi was to paste in the exact information as available the website even though that information does not answer the question I'd spent an hour trying to answer.

I immediately replied, but discovered they'd already closed the case. How lazy and rude.

So I have now filed a complaint and will update if/when I receive a reasonable response.

If I was able to give a 0 I would. Tried to activate a sim card it kept telling us the activation code was wrong we tried to call them we were hung up on, called back we thought it was all good waited the 5mins before turning the phone back on and again nothing, rang this morning to be given the wrong info about what sim card should be in the phone while waiting for a code then get hung up on again ring back put on hold for 55mins to be hung up on a huge thumb down from me what a waist of $19

The ALDI team contacted me directly by phone on my UK landline about my problem linking my ALDI sim to a network while I am back in the UK. I need this to receive text messages from my Australian bank. They rang back at a more convenient time. It appears my phone was automatically searching just for the Telstra network (which does not exist in the UK) and once I had turned off the automatic selection on my android phone and selected the partner network (EE) manually, it was fine.

Aldis mobile phone starter pack is crap you can't activate it or do not in my opinion don't buy Aldis mobile phone starter pack nobody will not be happy at all

I bought a €25 mobile plan with 22gb of data for use on my month long trip to Australia. So stressful setting it up and then coverage was so intermittent I rang customer service 5 times. Had me jumping through some hoops in settings. Shouldn't be this difficult. Eventually it worked for a couple of days running then intermittent again. I needed the data for sat nav as I was there to look after my granddaughter during the holidays but it was so unreliable I wasn't able to trust the coverage to get us around. My anxiety over it was sky high and I lost the will to live. I will never ever use this company again and would advise anyone to avoid at all costs.

Worse experience ever. I bought a stater pack on Saturday and tried to activate it, only received the activation message the next Monday. Tried again and the activation code no longer working. Called the their hotline and spoke to the customer service team but just halfway they hang up without and reason. Their accent is not easy to understand too. I've used Dodo, Belong, Amaysim and they are all very easy for activation process.

Accidentally selected $29 instead of $39 (which is my standard recharge since moving to Aldi mobile), genuine mistake as I was in a rush and didn’t check before I hit recharge, noticed my error and was on the phone to customer service even before the recharge confirmation text came through on my phone - customer service was woeful, representative spoke over the top of me throughout the conversation, they were very difficult to understand and had zero interest in trying to assist me reverse the $29 and revert back to the $39 plan. Log a complaint and customer service pretty much gave me a ‘so sad too bad’ email with zero intention of trying to be helpful. Worst customer service I have ever dealt with and if I hadn’t just recharged I would have gone elsewhere. Absolutely disgusting and very unhelpful and completely GAF attitude of the Customer service team has left me a very unhappy and disgruntled customer