Alensa.gr Reviews 2,234

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent prices, fast delivery, and high-quality products. Many appreciate the efficient and smooth service, noting that orders arrive promptly and are well-packaged. The company is praised for its wide selection of items and reliable service, with many people expressing satisfaction with their purchases over several years. However, some customers also noted issues with delivery times, attributing delays to the courier company. A few other people also felt that some products, like sunglasses, had flaws such as being too pointy or having tight screws.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Price

Users describe positive interactions with price, frequently highlighting good, fair, and competitive pricing... See more

Product

Reviewers highlight positive aspects of product, often praising the good choice, variety, and quality of... See more

Service

Reviewers consistently express satisfaction with the service, describing it as fast, reliable, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality of products, lenses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Alensa for many years as they are everything I'm looking for in an online store. The lenses I buy are always in stock, their prices are the best I've found and my order arrives in less... See more

Company replied

Rated 5 out of 5 stars

By far the most consistently reliable company I've ordered from. My orders are shipped almost instantaneously and reach me after 2 days at the very maximum, which is a feat that no other company has a... See more

Company replied

Rated 5 out of 5 stars

Great experience so far. Good prices, good delivery times. I've been purchasing contact lenses for several years. I only once had an issue with the a broken package (courier's fault) and Alensa respon... See more

Company replied

Rated 5 out of 5 stars

The sunglasses I had bought almost 4 months ago broke as I was wearing them. I contacted Alensa to inform them and ask if there was a warranty. They asked me to send them back in order to have them ch... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa.gr

Written by the company

Δωρεάν παράδοση πάνω από 49€
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.

Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.

Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.

Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.

Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.

Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.

TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.

Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.

Contact info

  • ΒΑΣΙΛΕΙΟΣ ΚΑΛΥΒΑΣ – EXPANDECO - Alensa.gr, Τραχειά Αργολίδας, 21052, Δήμος Άργους-Μυκηνών, Greece

  • +302112342483
  • info@alensa.gr
  • alensa.gr

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars
Alensa.gr logo

Reply from Alensa.gr

Dear mr Xanthakos.

We’re delighted to hear that you always have a great experience with Alensa.

Your trust and satisfaction mean a lot to our team. We look forward to serving you again soon!

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Low price

Low price, fast delivery, easy browsing in the website.

April 22, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Anaplioti,

Good morning. Thank you for your review!

We are thrilled to hear that you enjoyed our competitive pricing and fast delivery, along with a smooth browsing experience on our website.

We look forward to your next visit!

Best regards,
Customer Service Team

Rated 5 out of 5 stars

great

The price and the delivery service

April 29, 2026
Alensa.gr logo

Reply from Alensa.gr

Good morning,

Thank you for your feedback!

We are delighted to know that you are satisfied with our competitive pricing and the efficiency of our delivery service. We work hard to combine value with speed, and it's great to see that it made a difference in your experience.

We look forward to serving you again soon!

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Good products and pricing

Good products and pricing. Fast delivery.

April 28, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear ms Tsiaoushis.

We’re really glad to hear that you’re satisfied with our products, pricing, and fast delivery. Your support means a lot to us, and we look forward to serving you again soon.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service; they are top-notch when it comes to customer service

April 28, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Bilimpaikos,

Thank you very much for your positive feedback and for taking the time to share your experience with us.

We are delighted to hear that you were satisfied with the level of our service and found our customer support to be top-notch.

Your kind words motivate us to continue delivering high-quality service to all our customers.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Good prices

Good prices, very fast delivery of products.

April 28, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Vassalos,

Thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our prices and the very fast delivery of your products.

Your kind words motivate us to continue providing high-quality service at competitive prices.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Fast and reliable..everything perfect…

Fast and reliable..everything perfect every time I order ..

April 28, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Ms. Tsimara,

Thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that you find our service fast and reliable and that everything consistently meets your expectations every time you place an order.

Your continued trust motivates us to maintain and further improve the quality of our service.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Don't hesitate...

Quick and free delivery, nice quality even on low cost products, convenient virtual try-on experience, the product did not disappoint, glasses fitted me perfectly

April 30, 2026
Unprompted review
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Mylona.

Thank you so much for your wonderful feedback!
We’re really happy to hear that you enjoyed the quick and free delivery, the quality of the product, and the virtual try-on experience.

It’s great to know that your glasses fit you perfectly and met your expectations.

We truly appreciate your support and look forward to serving you again in the future!

Best regards,
Customer Service Team

Rated 5 out of 5 stars

You are great!!!

April 27, 2026
Alensa.gr logo

Reply from Alensa.gr

Good morning,

Thank you so much for your kind words and for the wonderful energy.

It is truly a pleasure to have you as a customer, and feedback like yours keeps our team motivated to provide the best service possible.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Good

Good, fast, efficient, overall no complaints, would recommend and will buy again

January 29, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mr Chatzimichail.

Thank you, for your kind words!

We’re glad to hear you had a good, fast, and efficient experience with us. Your recommendation means a lot, and we look forward to serving you again in the future!

Best regards,
Customer Service Team

Rated 4 out of 5 stars

I am extremely price-sensitive

I am extremely price-sensitive and I was satisfied with the price I paid.

April 24, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Papadatos,

Thank you very much for your review and for taking the time to share your experience with us.

We are especially pleased to hear that you were satisfied with the price of our service. The balance between quality and cost is a key priority for us, and your positive feedback confirms that we are moving in the right direction.

We hope to have the pleasure of serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

I chose Express delivery and I had my…

I chose Express delivery and I had my lenses the next day!

April 24, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Papadopoulou,

Thank you very much for your review and for taking the time to share your experience with us.

We are especially pleased to hear that you were satisfied with the Express delivery option and that you received your lenses the very next day. Fast and reliable service is one of our top priorities.

We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Great prices and customers service

Great prices and customers service. Thank you!

April 24, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mr Konstantaras,

Thank you very much for your kind review and for taking the time to share your experience with us.

We are delighted to hear that you were satisfied with both our prices and our customer service. Your positive feedback is greatly appreciated and encourages us to continue maintaining high standards in everything we do.

We look forward to welcoming you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Good quality

Good quality

April 24, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Spanou,

Thank you very much for your review and for taking the time to share your experience with us.

We are very pleased to hear that you were satisfied with the quality of our products. Maintaining high quality standards is one of our key priorities.

We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent experience

I've been purchasing my contact lenses from Alensa the past few years and am very pleased in every way. I will continue to do so.

April 23, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Panagou,

Thank you very much for your review and for your continued trust in us over the past few years.

We are delighted to hear that you have had an excellent experience and that you remain fully satisfied with our products and services. Your loyalty is greatly appreciated and motivates us to continue delivering the highest level of service.

We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Alensa’s orders always on time

Every time I order products from Alensa iam really pleased . The purchase is always on time and with the correct products ! I strongly recommend it!

April 16, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Fragouli,

Thank you very much for your review and for taking the time to share your experience with us.

We are delighted to hear that your orders are always delivered on time and that the products are correct. Consistency, accuracy, and timely delivery are among our top priorities, and your feedback is greatly appreciated.

Thank you as well for your recommendation. We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Everything Perfect

Everything Perfect

April 23, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear mrs Patsiliva,

Thank you very much for your review and for taking the time to share your experience with us.

We are delighted to hear that everything was perfect and that you were fully satisfied with your experience. Your positive feedback is greatly appreciated and encourages us to continue maintaining high service standards.

We look forward to serving you again in the future.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent support

Excellent support. Fast delivery perfect products. Will only use them.

October 28, 2025
Alensa.gr logo

Reply from Alensa.gr

Dear mr Kakoliris.

Thank you very much for your kind feedback and support!

We’re truly glad to hear that you were satisfied with our service, fast delivery, and product quality.

We always remain at your disposal for anything you may need in the future.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Highly recommended

April 17, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Athanasiadis,

Good morning. Thank you so much for the high recommendation!

We’re glad you had a great experience and we look forward to serving you again soon.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

Don't bay anything from this side

Don't bay anything from this side, they are going to take your money and send you a false product

April 17, 2026
Alensa.gr logo

Reply from Alensa.gr

Dear Mr. Tzatsos,

Good morning. We are very concerned by your comment, as it is completely misleading and does not reflect the facts of your order.

At our company, we operate with absolute transparency and follow strict protocols to ensure our customers receive exactly what they need. Regarding your case, our technical team and customer service conducted a thorough investigation. Upon reviewing the official prescription you provided, it was clearly identified that there is no mention of presbyopia, yet you proceeded to order multifocal (presbyopic) contact lenses.

The discomfort you experienced is purely a result of using lenses that do not correspond to your medical prescription. We always cross-reference data when issues arise, and in this instance, the mismatch was entirely due to your selection, not a "false product."

We remain committed to quality and accuracy, and we always advise our customers to strictly follow their doctor's guidelines to avoid such errors.

Best regards,
Customer Service Team

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