The order arrived exactly in the following day. Everything perfect. I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important becaus... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more
Company replied
Excellent service. Always arrive on time. placed an order and paid extra for 1-2 days, called up customer service and they reasssured me they would mail monday and i got them wednesday. fantastic. w... See more
Company replied
I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent o... See more
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Company details
About Alensa.ie
Written by the company
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Dublin, Ireland
- +353818665717
- info@alensa.ie
- alensa.ie
4.6
Excellent
1K reviews
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Prompt Response
Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received the new order 2 days later. I was very impressed with Alensa's response to my predicament considering the problem was not of their making. Many thanks.
Marie
May 11, 2025
Unprompted review
Reply from Alensa.ie
Hello Marie,
Thank you for the positive review. It is very appreciated!
We appreciate your understanding and are glad we could assist quickly despite the courier issue. It is great to hear that your replacement order arrived on time and that you are happy with our service.
Kind regards,
Alensa Customer Service Team
Always professional
October 31, 2025
Reply from Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated!
We are happy to hear that we have met your expectations.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Mr. Niall,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with your order and found our services to be efficient and of great value.
Kind regards,
Alensa Customer Service Team
very good as always
October 29, 2025
Reply from Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated!
We are happy to hear that we have met your expectations 😊
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated!
We are glad to hear that your parcel has arrived quickly.
Kind regards,
Alensa Customer Service Team
Maybe suggest to a courier not to drop…
Maybe suggest to a courier not to drop the items into a bin, household were in, household then threw waste in on top of the lenses
October 28, 2025
Reply from Alensa.ie
Dear Edward,
we are so sorry to hear that and we do apologize deeply. We have issued you a compensation for the troubles in the form of store credit and informed the courier. The courier company has since gone bankrupt since yesterday, so we can assure you those issues will never occur again. Please, let us know if there are any issues with the products inside, or it was just the packaging that was stained/damaged by the waste. You can use our email address info@alensa.ie, or the phone number on the bottom of the website www.alensa.ie. We will be happy to assist you should there be any further discrepancies.
We do apologize deeply for any and all inconveniences caused.
The best customer service
The best customer service. Easy order and really fast delivery
October 20, 2025
Reply from Alensa.ie
We're happy to hear that you had a great experience with our customer service and fast delivery! We appreciate you taking the time to leave us this positive feedback.
Super quick delivery
October 9, 2025
Reply from Alensa.ie
Hello Natalia,
Thank you for the positive review. It is very appreciated!
We are glad to hear that your parcel has arrived quickly and look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Great company
Great company, quick delivery, no major problems, I love that they have barrel cases available and for cheaper than other places
January 28, 2025
Reply from Alensa.ie
Hello Laura,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with our services and quick delivery. Providing a smooth shooing experience is a main priority for us and it is great to know that we managed to meet your expectations.
Kind regards,
Alensa Customer Service Team
Delivery on time,very reasonable,great…
Delivery on time,very reasonable,great to deal with,absolutely recommend this site
October 2, 2025
Reply from Alensa.ie
We're happy to hear that you had a positive experience with our service! We appreciate your recommendation and are glad our delivery was on time and reasonable.
Reply from Alensa.ie
Hello Liza,
Thank you for the positive review.
We are glad to hear that you are happy with the fast delivery and our service.
Your support is very appreciated and we look forward to continue providing the same for you in the future as well!
Kind regards,
Alensa Customer Service Team
Can Recommend
Quick delivery and a very competitive price. Would definitely use this company again.
September 24, 2025
Reply from Alensa.ie
We're happy to hear that you received quick delivery at a competitive price. Thank you for your positive feedback; we appreciate you considering us for future needs.
Great customer service
Made my usual order of contact lenses but I never got them by UPS's fault. Alensa customer service was very helpful and a new parcel was shipped shortly.
September 17, 2025
Reply from Alensa.ie
Hello Sasa,
Thank you for the positive review.
We are sorry to hear that there was an issue with the delivery but we are glad to learn that it was promptly resolved and that the replacement parcel has been sent shortly.
Thank you for choosing us and for your support!
Kind regards,
Alensa Customer Service Team
Good price, Quick Delivery. Better than Vision Direct.
Good price. Quick no nonsense delivery. I switched to Alensa from VisionDirect.ie who ship to Ireland from the UK leading to import duty charges.
August 7, 2025
Reply from Alensa.ie
Hello,
Thank you for the positive review.
We are glad you found our prices competitive and our delivery quick and hassle-free. We truly appreciate you choosing us for your eye care needs and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Sheila,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with the delivery speed we offer!
Kind regards,
Alensa Customer Service Team
Great value very quick delivery
August 4, 2025
Reply from Alensa.ie
Hello SIubhan,
Thank you for the positive review. It is very appreciated.
We are glad to hear that your parcel has arrived quickly!
Kind regards,
Alensa Customer Service Team
I haven’t received my parcel
I haven’t received my parcel - it’s ended up in cork! I live in Louth - I provided the correct address - the parcel is still in cork!
August 1, 2025
Reply from Alensa.ie
Hello,
We are sorry to hear that your parcel has not been delivered yet. Please contact us at info@alensa.ie with your order details so we can investigate the issue with the couriers and get this resolved for you as quickly as possible.
Thank you for your patience.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Alan,
Thank you for the positive review.
We are glad to hear that you are happy with our products, service, and pricing.
Your support means a lot to us, and we look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Delivery in one day !!
The order arrived exactly in the following day. Everything perfect.
I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important because some times I was out of lenses and service provided by others was not that fast. Packaging and freshness of contact lenses is amazing. Expiring in 2029.
Also the price was unbeatable. I will buy again.
July 29, 2025
Reply from Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are satisfied with the quick delivery and the quality of the received product! It is great to know that we have managed to meet your expectations.
We wish you a nice day and look forward to serving you again the future as well!
Kind regards,
Alensa Customer Service Team
Excellent Customer Service
My initial review was not a good one but that was due to UPS being incompetent. The Customer support I received from Alensa was excellent and all my previous purchases have been without issue.
July 29, 2025
Unprompted review
Reply from Alensa.ie
Hello Laura,
Thank you for the positive review.
We are sorry to hear that UPS caused issues with the delivery, but we are very glad we were able to assist you and turn the experience around. We truly appreciate your continued trust in Alensa and are happy to hear your previous purchases have gone smoothly.
If you ever need anything, please feel free to reach out to us.
Kind regards,
Alensa Customer Service Team
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