The order arrived exactly in the following day. Everything perfect. I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important becaus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more
Company replied
Excellent service. Always arrive on time. placed an order and paid extra for 1-2 days, called up customer service and they reasssured me they would mail monday and i got them wednesday. fantastic. w... See more
Company replied
I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent o... See more
Company replied
Company details
About Alensa.ie
Written by the company
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Dublin, Ireland
- +353818665717
- info@alensa.ie
- alensa.ie
4.6
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service but …
Good but unfortunately if you live in West Cork the couriers, Lastway and UselessParcelService are beyond a joke. Delivery is at their convenience , not yours, the customer. The last two orders have been painful so I will be going elsewhere in the future.
July 29, 2025
Unprompted review
Reply from Alensa.ie
Hello Rob,
Thank you for your feedback, and we are sorry to hear about your negative experience with the couriers.
While we rely on third-party couriers to complete the deliveries of the orders, we understand that service can vary depending on the provider and location. We will, of course, be reviewing our delivery partners and looking into ways we can better serve customers in areas like West Cork.
We truly appreciate your support and hope you'll consider giving us another chance in the future. Your experience matters to us, and we are committed to improving it.
Kind regards,
Alensa Customer Service Team
Excellent service
Excellent service. Always arrive on time. placed an order and paid extra for 1-2 days, called up customer service and they reasssured me they would mail monday and i got them wednesday. fantastic. would love a little discount code for all the loyal custom
July 14, 2025
Reply from Alensa.ie
Hello Claire,
Thank you for the positive review.
We are glad to hear you have had excellent service and that our team has been punctual and helpful. Your loyalty means a lot to us, and we will pass along your suggestion about a discount code.
Thanks again for your support!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Anna,
Thank you for the positive review.
We are glad to hear you are happy with our fast shipping, great prices, product quality, and wide selection. Providing a smooth and satisfying shopping experience is what we strive for, and it is great to know we met your expectations.
We wish you a great day and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello George,
Thank you for the positive review.
We are glad to hear your order arrived quickly and without any issues. It is also wonderful to know you have had a positive experience with us, including from our Ukrainian site — your continued trust truly means a lot.
We wish you a great day and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Mark,
Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly and that you are satisfied with the range of products that we offer and their pricing.
Your support is very appreciated and hope to see you again soon!
Kind regards,
Alensa Customer Service Team
I ordered my lenses and received them…
I ordered my lenses and received them the next day.
July 2, 2025
Reply from Alensa.ie
Hello Gerard,
Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly.
Your support is very appreciated and hope to see you again soon!
Kind regards,
Alensa Customer Service Team
I had good experience purchasing in…
I had such a good experience purchasing in Alensa.ie
July 6, 2025
Unprompted review
Reply from Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated.
We are glad to hear that your experience has been a good one. We really appreciate your support and hope to see you again soon!
Kind regards,
Alensa Customer Service Team
All lens and accessories arrive ahead…
All lens and accessories arrive ahead on expected time. previously when i ordered wrong item in error, changing it was straightforward and no hassel
June 11, 2025
Reply from Alensa.ie
Hello Niall,
Thank you for the positive review.
We are glad to hear that the parcel has arrived within the expected time and that all was well. We are also glad we could quickly resolve the issue with the incorrectly ordered item. Your satisfaction means a lot to us, and we are always here to help if you need anything in the future.
Kind regards,
Alensa Customer Service Team
Order was processed efficiently
Order was processed efficiently. Lens were delivered in two working days …,
June 11, 2025
Reply from Alensa.ie
Hello Sharon,
Thank you for the positive review. It is very appreciated!
We are happy to hear that your contact lenses had been delivered quickly and that you are satisfied with our efficient ordering process.
We wish you a great day and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Chris,
Thank you for the positive review. It is very appreciated.
We are happy to hear that your contact lenses have arrived quickly and on time. Providing quick delivery is one of our main priorities and and it is great to know we met your expectations.
We wish you a great day and look forward to serving you again if you ever need anything else in the future!
Kind regards,
Alensa Customer Service Team
Fantastic service and really fast…
Fantastic service and really fast delivery - was with another company for over 10 years and am so glad I made the switch to Alensa - much better value for money also .
June 6, 2025
Unprompted review
Reply from Alensa.ie
Hello Una,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with our service, fast delivery, and pricing. We look forward to continuing to provide you with excellent service.
Thanks again for your support!
Kind regards,
Alensa Customer Service Team
Very good product!
May 23, 2025
Reply from Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you found the received product to be good and that you are satisfied.
We wish you a great day and look forward to serving you again if you ever need anything else in the future too!
Kind regards,
Alensa Customer Service Team
Very good company to deal with
I’m a regular user of Alensa, they offer amazing value on a huge range of products. Fast delivery too 👏🏻
May 13, 2025
Unprompted review
Reply from Alensa.ie
Hello,
Thank you so much for your continued support and for your feedback!
We are glad to hear you appreciate the value and variety we offer, along with our fast delivery. Your kind words mean a lot to us and motivate the whole team to keep doing our best.
We wish you a great day and look forward to serving you again soon! 😊
Kind regards,
Alensa Customer Service Team
Excellent service
Excellent service. Prompt delivery , good value , quality lenses . Easy ordering process .
May 22, 2025
Unprompted review
Reply from Alensa.ie
Hello,
Thank you for the positive review.
We are glad to hear that you found our service to be excellent and that your parcel has arrived quickly. Providing quality products at a good value is one of our top priorities and we are happy to hear that we met your expectations in this regard.
Your feedback is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Very fast delivery.
Very fast delivery.. product was exactly what I ordered.. and a free gift too.. excellent service
May 16, 2025
Reply from Alensa.ie
Hello David,
Thank you for the positive review. We are glad to hear you were happy with the fast delivery, your order, and the free gift. We truly appreciate your support and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Fast delivery,timely updates all lenses…
Fast delivery,timely updates all lenses are sensitive eye friendly and easy to wear
May 8, 2025
Reply from Alensa.ie
Hello,
Thank you for the positive review. We are glad to hear you appreciated the fast delivery and the comfort of the lenses we offer. Your satisfaction means a lot to us and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Great company
Great company, been using them for years, never had any issues. The contacts are great quality, and similar if not identical in composition to name brands. Highly recommend.
May 19, 2025
Unprompted review
Reply from Alensa.ie
Hello Jamie,
Thank you for the positive review.
We are happy to hear that you've consistently had a great experience with our service and products. Knowing that our contact lenses meet your expectations means a lot to us and your recommendation is very appreciated — thank you for being a loyal customer!
Kind regards,
Alensa Customer Service Team
Moved to Alensa after being let down by…
Moved to Alensa after being let down by another company regarding deliveries and glad I did. Prices in line with some others but delivery is consistent and good range of products.
May 8, 2025
Reply from Alensa.ie
Hello Deirdre, thank you so much for your positive review and for choosing Alensa! We are really pleased to hear that our delivery service and product range have met your expectations. If there's ever anything more we can do for you, don't hesitate to reach out. We look forward to serving you again!
Prompt service
April 17, 2025
Reply from Alensa.ie
Hello Roy, thank you for the positive review. It is very appreciated! We are happy to hear that you are satisfied with our prompt service.
Reply from Alensa.ie
Hello Tommy,
Thank you for the review. It is very appreciated.
We are happy to hear that you found the ordering process to be easy and that you enjoyed the fast delivery. Looking forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.