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ALIGNERCO Reviews 5,344

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,557 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and clear guidance during the impression process, making it easy and efficient. The customer service is consistently highlighted as excellent, with many people appreciating the quick responses, online chat support, and helpful video calls. However, some people were dissatisfied with the service and product delivery, experiencing significant delays in receiving their aligners or retainers. A few customers also noted issues with the fit of the product and difficulties with communication from customer service, mentioning slow replies or unhelpful responses.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, responsive, and... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing it as easy, smooth, and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impression kit arrived quickly. Making an appointment for a video session to properly create impression molds was easy (next-day scheduling), and Brian Johnson was so kind, helpful, and patient. The... See more

Company replied

Rated 5 out of 5 stars

I'm just starting my teeth aligning journey with Alignerco. So far, I've been impressed with their customer service. They answer phones quickly, there's an online chatbot, and a free video call 1-on-... See more

Company replied

Rated 5 out of 5 stars

I'm getting a refinement after using the product for a little over 1/2 year. Aaron was very helpful with getting my impressions correct. I found the product worked very well the first go around but w... See more

Company replied

Rated 5 out of 5 stars

I started by uploading pictures of my impression to the chat feature and was quickly connected and provided clear feedback. After two impressions with the same issue I scheduled a video call the same... See more

Company replied


Company details

  1. Dental Laboratory

Written by the company

ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.

Join Thousands Already Smiling with ALIGNERCO

Written by the company

Straight Teeth, Minus the Hassle
Skip the endless orthodontist visits. ALIGNERCO brings you an at-home treatment (shipped free) that fits your routine, hassle-free.
Faster, Discreet, Designed for You
Get results in as little as 4 months. Plus, with aligners that are practically invisible, your style statement remains consistent.
A Confident Smile Without Breaking the Bank
With flexible payment plans, ALIGNERCO is one of the most affordable ways to get the smile you deserve. Starting as low as $64/month.

Our Guarantee

Full Refund Incase Of Ineligibility

If our expert dental team determines that our aligner treatment is not the best fit for you, we will refund you in full. Every treatment plan is reviewed by a US trained and licensed Orthodontist.

Contact info

Promotion box for ALIGNERCO

USA's Most Affordable Clear Aligners

Get straighter teeth without braces at home with guaranteed results

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Quick response

Quick response, very helpful!

May 3, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Well done

Well done! Harry did an excellent job helping guide us through the process!!! Looking forward to the awesome results!!

May 2, 2026
Unprompted review
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Reply from ALIGNERCO

Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

The customer service is very on point…

The customer service is very on point and they’re even available on weekends. Super professional and the company is great

May 2, 2026
Unprompted review
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Reply from ALIGNERCO

Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience.

Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!

Rated 5 out of 5 stars

Ray was professional

Ray was professional, responsive, and easy to work with throughout the process. He communicated clearly and ensured everything was handled efficiently.

May 2, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience.

Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!

Rated 5 out of 5 stars

My experience has been good because…

My experience has been good because everything has been clear, easy, and convenient. The process feels well organized and supportive, and the company makes it simple to follow each step

May 2, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience.

Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!

Rated 5 out of 5 stars

Patience ans very good service

Patience ans very good service

May 2, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Nice and Simple

May 2, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

This company makes the process very…

This company makes the process very easy and is very affordable!

May 2, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 1 out of 5 stars

worst experience…

This is the absolute worst experience ever. It’s going on month #4 and I still haven’t received my money back. I never received my alignment but was still paying my monthly bill. I’m currently opening a lawsuit and will tell anyone who will listen, these people are crooks. Do not let them scam you.

May 2, 2026
Unprompted review
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Reply from ALIGNERCO

We would like to clarify that your refund had already been processed from our side. Please note that, depending on your financial institution, it may take a few business days for the amount to reflect in your account.

We truly regret any inconvenience this situation may have caused

Rated 5 out of 5 stars

Good instructions

Good instructions. Easy to do. Easy to understand.

May 1, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience.

Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!

Rated 5 out of 5 stars

Great

Very good service

May 1, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience.

Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!

Rated 5 out of 5 stars

Brian Johnson

Brian Johnson was very professional and helpful during our impressions video call.

April 30, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience.

Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!

Rated 5 out of 5 stars

Excellent communication

Excellent communication. The process went really well. Alan was very personable! Highly recommend.

May 1, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience.

Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!

Rated 5 out of 5 stars

Great Package

I have had no complaints so far. The price is much more reasonable than other competitors. I loved the ability to take my dental impressions from my home with the help of a free video consultation. My consultant, Alan, was very helpful and patient with all of my questions!

April 30, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo has been smooth and that our team was able to support you every step of the way. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Alignerco was great in taking me…

Alignerco was great in taking me through the steps of preparing for my aligners. The live video support from Aaron instilled confidence in the process.

April 30, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 4 out of 5 stars

good

So far its been good. Only have made the steps for impressions. Alignerco support team has been pretty helpful.

April 30, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Alan made it super easy to make the…

Alan made it super easy to make the impressions for my aligners. Thank you!

April 30, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 1 out of 5 stars

Ordered a night guard 9 days ago and…

Ordered a night guard 9 days ago and the initial package has still not been shipped. Probably the worst online customer service experience in the last 3 years. I've contacted them twice for an update and still no reply from their end. Disappointing.

April 21, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

We’re very sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we want for any of our customers.

To resolve this promptly, please reach out directly to our Customer Advocacy Team. They are ready to review your case in detail, ensure your refund is processed correctly, and address any outstanding concerns. We want to make sure this is handled as smoothly and fairly as possible.

Rated 5 out of 5 stars

Clear instructions and good customer…

Clear instructions and good customer service

April 30, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

great response time

April 30, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

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