alisonsbiciclette.co.uk Reviews 

133
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and the wide range of quality cycling equipment available at very reasonable prices. People note that online ordering is smooth, items always arrive securely packaged, and support staff are remarkably helpful when sizing changes are necessary. Some reviewers were not happy with initial delivery tracking updates or unexpected minor cost inquiries. A few customers also mentioned slight surprises regarding product features or minor pricing differences when purchasing through external platforms. Overall, consumers remain extremely satisfied and eager to return for future purchases.

What people talk about most

Product

People report positive experiences with product, highlighting high quality equipment and accurate... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch times and parcels... See more

Price

Users describe satisfaction with price, noting very competitive rates and great value compared to other... See more

Service

Customers consistently note positive experiences with service, highlighting efficient assistance and... See more

Order

Customers had positive experiences with order processes, highlighting good prices, speedy delivery, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall the ordering through to the dispatch went smoothly. I selected Tracked 24hr Royal Mail postage and items were dispatched next day. It then took Royal Mail two days before parcel was showing o... See more

Company replied

Rated 5 out of 5 stars

Quality set of forks at best price I could find and super quick despatch and delivery Very good communication from the seller with tracking number etc I've used Allison's bicyclette before but not... See more

Rated 5 out of 5 stars

Recently purchased a few items from here. Unfortunately there was a little mix up with the order. Not really an issue as the items weren't needed at that moment. Emailed to inform and got an immediat... See more

Company replied

Rated 5 out of 5 stars

Allison's Biciclette made the quickest delivery available!. The click valves may not improve my speed on the bike or change puncture resistance, but pumping the tyres up is now so much easier, it'... See more

Company replied


Company details

  1. Bicycle Store

Written by the company

Alison's Biciclette is a small family run business that supplies bicycle components and accessories. We pride ourself on excellent and personalised customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(133)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering through to the dispatch Excellent. Let down by Royal Mail.

Overall the ordering through to the dispatch went smoothly. I selected Tracked 24hr Royal Mail postage and items were dispatched next day. It then took Royal Mail two days before parcel was showing on their tracking (not over the weekend), once parcel showed on tracking it took 24hrs (+2days “lost” !!)

March 2, 2026
alisonsbiciclette.co.uk logo

Reply from alisonsbiciclette.co.uk

With many thanks for taking the time to write this. I am so sorry that you were let down by Royal Mail, which I know was very disappointing.

Rated 5 out of 5 stars

A Very Happy Customer

I ordered a cycling jacket from Alison and it arrived well packaged and in good time. I initially chose Alison Biciclette because the price of the Oxford Venture Jacket was very competitive. I was very pleased with the order; however, I had ordered the wrong size so I contacted Alison and arranged an exchange. Alison was really accommodating, reserving the correct size which was dispatched quickly whilst I returned the original. Overall Alison could not have been more helpful in sorting out my order and ensuring I had the correct sized jacket. I would highly recommend Alison Biciclette for supplying cycling kit that was easy to order, if necessary quick and easy to exchange and sold at a very fair price. Thank you from a very happy customer.

December 9, 2025
alisonsbiciclette.co.uk logo

Reply from alisonsbiciclette.co.uk

Wow and thank you for writing this which has made my day!

Rated 5 out of 5 stars

Great service

Great service, at great price.

December 11, 2025
alisonsbiciclette.co.uk logo

Reply from alisonsbiciclette.co.uk

Thank you for taking the time to write this and really pleased that you are happy.

Rated 5 out of 5 stars

I saw what I needed at a good price

I saw what I needed at a good price, easily ordered it. Got messages to update me on the stages of progress and it arrived in good time.

December 10, 2025
alisonsbiciclette.co.uk logo

Reply from alisonsbiciclette.co.uk

Thank you for this and really pleased you are happy with communications as I know how important this is.

Rated 5 out of 5 stars

The part I needed was available a a…

The part I needed was available a a great price and it was quickly dispatched and delivered. Communication from the company was also great.

December 9, 2025
alisonsbiciclette.co.uk logo

Reply from alisonsbiciclette.co.uk

With many thanks for taking the time to write this which is very much appreciated.

Rated 5 out of 5 stars

Easy to order on website

Easy to order on website. Quick communication by email. Prompt delivery. all good!

December 1, 2025
alisonsbiciclette.co.uk logo

Reply from alisonsbiciclette.co.uk

With many thanks for taking the time to write this which is very much appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look