Alivemoment Reviews 

Makes me feel happy and remembering the moment

I've never had to fight this hard to get my money back from a company.

On May 9, I purchased what I believed was the Max Pack from Alive Moment's website. A few days later, I discovered a $509 charge on my credit card. Because the website processes your payment immediately without a final confirmation screen, I had no chance to verify exactly what I was buying before my card was charged.

On May 22, well within the 30-day money-back guarantee that was advertised on their website at the time, I contacted customer support. Instead of getting help, I spent nearly two weeks trapped in an endless loop with an AI chatbot that kept promising my case would be escalated. It never was. I repeatedly asked for a phone number or a way to speak with an actual person. None was ever provided.

With no meaningful response and the refund deadline approaching, I had no choice but to file a dispute with my credit card company.

That's when things got even worse.

Alive Moment first argued that their refund policy was only 14 days, despite the 30-day money-back guarantee that was displayed on their website. I submitted proof that I contacted them within 13 days of my purchase, along with a screenshot of the guarantee.

While collecting that evidence, I discovered that the credits in my account had disappeared. They were simply gone. I also submitted screenshots of my account and my chatbot conversation, where I was told I would receive a full refund.

My dispute has now been reopened 3 times. The latest denial was based on Alive Moment's claim that I had downloaded all of my credits, which is not true so I am still fighting to get my money back.

My experience has been one excuse after another, with no accountability and no way to reach a real person who can actually resolve the problem.

Based on everything I've been through, I would NEVER recommend this company. If you decide to buy from Alive Moment anyway, document everything—take screenshots before you purchase, save every conversation, and DON'T ASSUME THE ADVERTISED GUARANTEE WILL PROTECT YOU if something goes wrong.

brings back old memories of a better time

I loved seeing my Granddaddy wave again and smile. Melted my heart!

My Parents passed away yrs ago and this picture will make me remember them, as we're at that park yesterday.

My issue was handled very fast with no problems. Better than some other business I had to deal with. Thank you

I haven’t seen my momma’s smile in almost 10 years. Very close to what I remember it looking like. Thank you.

Not enough credits to experiment with. I don't have enough time to learn how to use the program

What a special thing to create. The only family photo I have! So emotional.

Really brought the moment to life.. my aunt passed away and I made this for her daughter. She absolutely loved it! Thanks again!

How amazing to see this in action! The color was good and I know my mother in law, who lost her mother at an early age, will absolutely love it!

revived the photo to new great color and sharpness

Avoid at all costs...took 55 pounds from my bank after I had cancelled my subscription....almost impossible to cancel subscription!!!!... dispute went on since October with bank and their company....never got my money back.....very disappointed....avoid....avoid

Needs to be more clear about coins and credits per moments. Couldn’t log in because site went to create account page instead of log in page. Have to wait for response to messages.left multiple messages without responses. No option found to change payment method so will have to cancel especially since not getting responses. If you dislike moment you don’t get coins/credits used added back. Some faces end up looking very different from original picture

I've been using alivemoment for a while and it's an incredible AI tool for creative image editing. The dashboard is super intuitive, making it easy to jump between photo animations, creative filters, and trending sports game effects. The rendering is fast and the output quality is amazing. I also like their pricing model; the subscription plans are very affordable with secure payment options like Apple Pay and Google Pay. It's a fantastic all-in-one platform to bring your photo memories to life!

Great experience but the referral is not working, cos I just referred someone and I didn't receive any 10 credit neither did my referral received

Honestly, AliveMoment has one of the cleanest layouts I've seen recently. Signed up using my Gmail in just a few seconds and explored the entire dashboard. I really liked how they have categorized everything from 'Relive' motion styles to the 'Trends' section. Even though I didn't generate a full animation yet, just going through the UI and seeing the options like mystery motion and friendly wave was great. The website is extremely snappy and super easy to navigate. Very solid user experience so far!