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Alivemoment Reviews 

5,707
•
TrustScore 4.5 out of 5

4.3

Photography Service
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Review summary

Created with AI, based on recent reviews

Evaluating 5,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its ability to bring old memories to life, highlighting the high quality of restored and colored photos. Many consumers appreciate the intuitive dashboard and the ease of navigation, making the user experience very positive and efficient. The rendering speed and output quality are consistently mentioned as amazing, with people finding the results incredible for enhancing old photographs. However, some people were dissatisfied with issues related to payment and subscriptions, reporting unexpected charges and difficulties canceling their accounts. There were also occasional concerns about the product's accuracy, with some converted images or facial features appearing unrealistic or not matching the original subject.

What people talk about most

Product

Reviewers mention positive feedback about the product, praising its ability to bring photo memories to life... See more

User experience

Customers consistently note positive experiences with the user experience, often describing it as simple,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the amazing output quality and... See more

Payment

People report negative experiences with payment, citing incorrect charges and difficulty managing... See more

Subscription

Clients share negative opinions on subscription, with many reporting unexpected charges and difficulty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more

Company replied

Rated 4 out of 5 stars

I very much enjoyed using this app. Only gave it four stars because every so often the image that was converted into a video it was unrealistic.

Company replied

Rated 4 out of 5 stars

Taking such a cold and impersonal tintype of my great grandmother & 2nd great (which was standard procedure at the time!) and warm it up with a sweet kiss.

Company replied

Rated 5 out of 5 stars

Honestly, AliveMoment has one of the cleanest layouts I've seen recently. Signed up using my Gmail in just a few seconds and explored the entire dashboard. I really liked how they have categorized eve... See more

Company replied

Company details

  1. Photography Service
  2. Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(5,707)

5,657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great app works perfectly

Great app works perfectly highly reccomend

June 30, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello,

Thanks for taking the time to share your experience. We really appreciate it.

Kind regards,
Amelie

Rated 4 out of 5 stars

Animation is excellent

Animation is excellent. Very fluid, and timing is great.

June 30, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Andy,

Thanks for taking the time to share your experience. We really appreciate it.

Kind regards,
Amelie

Rated 5 out of 5 stars

Amazing!

Wow! I had a photo with 5 of my kids, kind of standing in a horizontal row. I chose the mystery movement and the results were amazing. All of the kids were moving, looking at each other and smiling! This picture has turned into a fun video and a little bit of a living memory to hold on to.

June 29, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Teresa,

Thanks for taking the time to share your experience. We really appreciate it.

Kind regards,
Amelie

Rated 5 out of 5 stars

Alivemoment does a great job when the…

Alivemoment does a great job when the facial features matches the subject well. But sometimes alivemoment doesn’t work well as the facial features and expressions don’t match the actual subject. Probably because alivemoment doesn’t have all the angles of facial features of the human subject.

June 30, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Yunani,

Thanks for taking the time to share your experience. We really appreciate it.

Kind regards,
Amelie

Rated 1 out of 5 stars

Wrongly debited my account

Wrongly debited my account. I did not sign up for a subscription, no subscription on my account.
Yet GBP£73.60 taken from my bank causing mortgage to be rejected.

June 30, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Kate,

We’re very sorry to hear about your experience and understand how concerning this situation must have been, especially given the impact it had on your mortgage payment. This is not the experience we want for our users.

We regret the billing issue you described and would like the opportunity to review your account and investigate the charge. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you as quickly as possible.

Kind regards,
Amelie

Rated 5 out of 5 stars

Restored Photo

Photo of my mum and her sister circa 1935 during a review of a dance troupe my they were both involved with,Mum is the one leading, It was fairly faded and creased but was restored beautifully.

June 29, 2026
Unprompted review
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Reply from Alivemoment

Hi John,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 5 out of 5 stars

I have been trying to find a way to…

I have been trying to find a way to create a picture of adult me giving child me a hug ... and you did it!!! Thank you so mich - I love how it turned out!!!!!

June 28, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Pattie,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 1 out of 5 stars

I purchased a small package of test…

I purchased a small package of test coins, but later I was unexpectedly charged €50 without my authorization. This is completely unacceptable.

I tried contacting AliveMoments through their “Contact Us” form, but I have not received any response. I would strongly advise others to be careful before making any purchases until this issue is resolved.

I expect an immediate refund and an explanation for this unauthorized charge.

June 27, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Julia,

We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge. This is not the experience we want for our users.

We regret the frustration caused by the billing issue and the lack of response to your support request. We would like to review your account, investigate the charge, and assist you with your refund request.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can look into your case and provide further assistance.

Kind regards,
Amelie

Rated 1 out of 5 stars

Their FRAUD Got Me For $227

Entered my info for a free 3-second video, and then discovered I was charged $227 over the next few months. The website offers no way to cancel or even view your subscription. I had to contact my credit card company to block any future charges.

June 27, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Dave,

We’re very sorry to hear about your experience and understand your frustration regarding the charges and subscription concerns you described. This is not the experience we want for our users.

We regret the difficulties you experienced with billing, subscription management, and account access. We would like the opportunity to review your case and investigate the charges you mentioned.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can look into your case and assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

Truly amazing

Truly amazing. As soon as the picture appeared it gave me the best nostalgic feeling I’ve ever had. Totally worth it!

June 26, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello,

We’re grateful for your lovely feedback 💚

Best wishes,
Amelie

Rated 1 out of 5 stars

Thieves

I cancelled my subscription but then in two months time their charge reappeared. Looks like I will have to change my bank card. They are as good as thieves who steal your card details. I can see a lot of people here and on Facebook complain about the same. With so many lawyers in the US I am surprised there is no class action suit announcement

June 15, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Ivan,

We’re very sorry to hear about your experience and understand your frustration regarding the charges that occurred after you believed your subscription had been canceled. This is not the experience we want for our users.

We regret the concerns you have raised regarding billing and account management. We would like the opportunity to review your account and investigate the charges you mentioned.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can look into your case and assist you further.

Kind regards,
Amelie

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