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Alivemoment Reviews 

5,711
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its ability to bring old memories to life, highlighting the high quality of restored and colored photos. Many consumers appreciate the intuitive dashboard and the ease of navigation, making the user experience very positive and efficient. The rendering speed and output quality are consistently mentioned as amazing, with people finding the results incredible for enhancing old photographs. However, some people were dissatisfied with issues related to payment and subscriptions, reporting unexpected charges and difficulties canceling their accounts. There were also occasional concerns about the product's accuracy, with some converted images or facial features appearing unrealistic or not matching the original subject.

What people talk about most

Product

Reviewers mention positive feedback about the product, praising its ability to bring photo memories to life... See more

User experience

Customers consistently note positive experiences with the user experience, often describing it as simple,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the amazing output quality and... See more

Payment

People report negative experiences with payment, citing incorrect charges and difficulty managing... See more

Subscription

Clients share negative opinions on subscription, with many reporting unexpected charges and difficulty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more

Company replied

Rated 4 out of 5 stars

I very much enjoyed using this app. Only gave it four stars because every so often the image that was converted into a video it was unrealistic.

Company replied

Rated 4 out of 5 stars

Taking such a cold and impersonal tintype of my great grandmother & 2nd great (which was standard procedure at the time!) and warm it up with a sweet kiss.

Company replied

Rated 5 out of 5 stars

Honestly, AliveMoment has one of the cleanest layouts I've seen recently. Signed up using my Gmail in just a few seconds and explored the entire dashboard. I really liked how they have categorized eve... See more

Company replied


Company details

  1. Photography Service
  2. Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(5,711)

5,660 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I made my review based on honesty and…

I made my review based on honesty and integrity for what you stand for and you delivered when you said that you would.

May 28, 2026
Alivemoment logo

Reply from Alivemoment

Hi Julia,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 5 out of 5 stars

Absolutely incredible!!!

June 4, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Ronnie,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 5 out of 5 stars

Im the little guy in front and now I'm…

Im the little guy in front and now I'm 53. Im definitely the biggest at 250 and 6'3". Mom has alzhimers. This picture was in my grandmother's room and it was huge. I ways remember thisboict. So great to see it move. Im not crying...your crying

June 4, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Drew,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 4 out of 5 stars

I love the result, but...

I love the result, but have two issues. You can't give any directions, such as placement of individuals or ages. You can't make changes (remove mustache, add glasses, change hair, or change outfits). You have to pay again if you want to change a feature that was never in the original photos or are missing (mustache, glasses, hat)

June 4, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Joyce,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 4 out of 5 stars

Thank you !!

Thank you for making me change my mind about the customer care support. Team helped me to get through my issues and resolve in timely manner.

May 27, 2026
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Reply from Alivemoment

Hi Snehal,

Thank you for your thoughtful feedback. It truly means a lot to our team. 😊

Warm regards,
Amelie

Rated 5 out of 5 stars

It made it great because how quickly…

It made it great because how quickly and real the moments are. Amazing to see my partner Richard (who passed away this passed December) dance again with me .

June 4, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Miguel,

Thanks for taking the time to share your experience. We really appreciate it.

Kind regards,
Amelie

Rated 5 out of 5 stars

Cannot recommend ALIVEMOMENT too highly…superb customer service.

Whilst I mistakenly finished up with multiple subscriptions, the customer service was second to none and impressed me greatly. They rectified the problem brilliantly and I cannot recommend Alivemoment too highly.

June 4, 2026
Alivemoment logo

Reply from Alivemoment

Hey Michael,

Thanks for taking the time to share your experience. We really appreciate it.

Kind regards,
Amelie

Rated 4 out of 5 stars

it is a good app for creating image to…

it is a good app for creating image to motion i liked it

June 3, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Akanksha,

Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚

Kind regards,
Amelie

Rated 5 out of 5 stars

No Worries, Help is on the way!

I am sure my experience may not be like everyone else, but I had issues to log in and the AliveMomoment eMails were returned within minutes to help me log in. Good Job +++++

June 2, 2026
Alivemoment logo

Reply from Alivemoment

Hello Rene,

Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚

Kind regards,
Amelie

Rated 1 out of 5 stars

I was charged $94.56 and don't know…

I was charged $94.56 and don't know why. I left a message on the website to dispute the transaction for a full refund and cancellation. I received no confirmation. I also called the number that's on the bank statement to cancel and was put through a virtual automated system, and it stated I will receive an email confirmation. I have yet to receive that. I'm currently disputing this with my bank.

May 12, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Brian,

We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge. This is not the experience we want for our users.

We’d like to investigate this for you and confirm the status of your account, cancellation request, and refund claim. Please contact us via https://alivemoment.com/contact with your account and payment details so we can review your case and assist you as quickly as possible.

Kind regards,
Amelie

Rated 5 out of 5 stars

My review

Very good app . Conversion of image looks natural

June 3, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Harsh,

Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚

Kind regards,
Amelie

Rated 5 out of 5 stars

great color tramsformation

great color tramsformation

June 2, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Cissie,

Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚

Kind regards,
Amelie

Rated 5 out of 5 stars

Easy an simple.

June 3, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Andrejs,

Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚

Kind regards,
Amelie

Rated 5 out of 5 stars

Very lively and cute

Very lively and cute, realistic movement

June 3, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Kunde,

Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚

Kind regards,
Amelie

Rated 5 out of 5 stars

Waaaw alive moment is an excellent…

Waaaw alive moment is an excellent platform i ever experience to organize my mem

June 2, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Jemila,

Thank you for sharing your experience with us. We’re delighted to hear it meant so much to you. 💚

Kind regards,
Amelie

Rated 1 out of 5 stars

I have tried to cancel my subscription…

I have tried to cancel my subscription but cannot get through to anyone or anything. The website is not accepting my email address. I’m being charged hundreds of dollars. I don’t use app. I CANNOT AFFORD THIS. PLEASE HELP!!

June 2, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Patrysha,

We’re very sorry to hear about your experience and understand how concerning this situation must be. This is not the experience we want for our users.

We’d like to investigate your account and assist with the subscription and billing issues you described. Please contact us via https://alivemoment.com/contact with your account and payment details so we can review your case as quickly as possible.

Kind regards,
Amelie

Rated 5 out of 5 stars

good quality.

June 2, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Robert,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

Five ✨ Stars is small for a great…

Five ✨ Stars is small for a great solution provider, alivemoment just like it's name I secured please to start your Ai journey

June 1, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Model,

Thanks for sharing your experience with us.

Best wishes,
Amelie

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