Allagents Reviews 87

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Very disappointing experience with Blue Estate Agent of Heston Hounslow. After four months of repeated assurances that the buyer was proceeding, the sale collapsed just before exchange. Communi... See more

Rated 1 out of 5 stars

We cancelled our contract a couple of years ago with allagent, however they continued sending invoices in the hope they would get just 'paid' amongst all the others, which could easily happen in a lar... See more

Rated 1 out of 5 stars

I run an estate agency and have been requesting for months to have our old details removed from their website. I’m trying to give them business following a rebrand but they simply don’t reply. W... See more

Rated 1 out of 5 stars

This is now the 3rd time I’ve had to change my review because they complained it’s unfair. Stop posting malicious reviews on your own website without any proof if you don’t like being treated the s... See more

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1.7

Bad

TrustScore 1.5 out of 5

87 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

AVOID AVOID 76% bad reviews and they are a review…

76% bad reviews and they are a review site!!!!!Do not trust....We had been paying customers of Allagents...I had a very rude phone call from them and we have decided to part ways.
At this point allagents have been in contact with all my customers.WHY!!!! sour grapes losing another customer.
They have made my company show with a 404 error code....I will be taking my complaint to trading standards and the negoiator.
To be honest this site Allagents is a waste of time and money....they also after approving reviews have decided to contact all the reviews and ask proof of relationship...I hope they are doing that to every single review on the Allagents site....Complaint now with trading standards.
I am not the only estate agent who has had the same problem. They hassled me to join them..at the time I said i had never heard of them and was not prepared to pay there normal membership fee. I said I would pay £25pm (£25 too much in my opinion) ..We never got any leads from them or valuations. I put one fake review on which I asked them to remove as i was testing the site. All the other reviews 80 Plus I can prove are genuine... I feel they have done all they can to damage my business... Yet they want Estate Agents to use them!!!! I would rather be deleted from the site.. If you search my town Newport Pagnell it comes up with Property Eagel , Strike and Yopa none of which have offices in Newport Pagnell. We have sold more property in Newport Pagnell than any other agent and if you would like to contact me I can prove it 01908 616636.
The so called awards are also a joke....how can you base awards on reviews....the previous winner in my area as best sales agent sold about a tenth of what we sell...read our google reviews for a true picture 417 reviews 4.7 rating.

October 21, 2021
Unprompted review
Allagents logo

Reply from Allagents

This is a negative review that we are very proud of. On a day when Trustpilot admits they have to take action to combat fake reviews, we have been doing so for years. This review is from David Hayworth of Astons Estate agents in Newport Pagnell. By his admission, his review is as a result of allAgents identifying fake reviews on his profile and taking swift action to deal with them. David had the opportunity to come clean and admit they were fake, however, he chose not to. As a credible review website, we will never choose content over authenticity nor will any commercial interests interfere with the moderation of our website. Our integrity means more to us.

Rated 1 out of 5 stars

Credible business or just a scam?

I have received personal abuse and threats from allAgents.co.uk, a business owned by Henry Mulholland with sheriff Martin McKenzie and cowboy Dave Lyall looking after the horses. I have written to Henry to address my concerns... I am still awaiting a response

I simply asked for my company's details to be displayed correctly, which they have failed to do.

They are very quick with clever little responses from unnamed authors, but never answer the actual questions.

I should say that I didn't ask them to remove negative reviews, before they try to hide under that stone.

In response to me asking challenging questions, this is what this company wrote on my Google reviews page about my business (they had never had any engagement with my business) with no other reason but to harm and mislead the consumer....

AllAgents.co.uk wrote on (7/9/2021)
We would not normally write reviews ourselves, however feel compelled on this occasion, Christian Harper is simply an arrogant and aggressive individual that spits the dummy out when he doesn't get his own way. I would avoid this agent completely

I am shocked that any business would put a name to that content and even more shocked that its from a website that claim to be a credible review site themselves.

I quote from allagents.co.uk - "Our objective is to help consumers make a more informed decision on which estate agent or lettings agent they choose".

I have since been threatened with legal action and another fake review has been posted to my google review page with the same words used and similar misspellings... must be a complete coincidence.

You are not able to remove yourself from their database but you can certainly join the many that take legal action against them, make complaints to trading standards and The ASA.


In my humble opinion they are just sad online trolls / bullies that just lift your data without consent and then try to appear credible.

Do you think they have permission from the BBC, Sunday Times, The Observer, Financial Times and Daily Mail to use logos all over allAgnets.co.uk and emails?

Lets see if they stay on the site over the next few weeks. If you visit the site now and they have gone... ask yourself if they are credible or just a few rude old men making themselves feel important that are running a very average, clunky and old fashioned website from a rather dull room in serviced office with £9,602 in the bank according to recent records on Companies House.

September 6, 2021
Unprompted review
Rated 1 out of 5 stars

Ironic, a review company that's RUBBISH

Shocking service, go elsewhere for a review site estate agents!

Waiting for over a month for amends to happen...still nothing :(

Reps just want to sell and NOT interested in customer service! After saying on a number of occasions I need the basics doing 1st then I can look at spending money.

TO then get a follow-up email asking if I'm wanting to upgrade! I emailed to check when it's likely our updates will go live, I get this response "We are not prepared to troll through emails"

Let's see if they action my request to close our website page down from their site?

August 11, 2021
Unprompted review
Rated 1 out of 5 stars

BAD experience do not trust this site

UPDATE: I posted about my very negative experience with this site that takes opinions and posts them with no thought to whether the comments are true. They just absolve any responsibility for it. My main issue though was that they state on their website they will remove reviews more than 5 years old. This makes sense, A lot can happen in 5 years. We had reviews attributed to us that were 7 years old and referred to work done by a company we acquired and by staff that had long since left. Allagents point blank refused to honour the pledge on their website. Accused me of dishonesty. Which is a bit rich when their employee threatened to leave a poor review of my employer if I didn't remove my negative feedback of them. They removed the ancient reviews and I updated my review ....but now it's back. Back to 1 star.

Advice to anyone being named on here by Allagents when you have posted not under your full name - report to TP and your personal info will be removed from Allagent responses.

May 11, 2021
Unprompted review
Rated 1 out of 5 stars

Property Agents - Do not use this Review Platform

Our company has been victims of activists with our office and staff being harassed, social media trolls and posting of negative comments in an attempt to disrupt our operation and disparage the company. Their conduct has been reported to the police, our lawyers and Google who have been particularly helpful and assisted us. However allagents have been completely silent; they arent contactable by phone, our emails aren't responded to even though we now stress our intention to lodge a formal complaint. We are trying to disable our account but without success. Any Agent should stay well away. Use Google instead.

April 28, 2021
Unprompted review
Rated 1 out of 5 stars

Cowboys

Absolutely awful company that makes zero effort to protect their customer's details.

April 6, 2021
Unprompted review
Rated 1 out of 5 stars

Do Not Waste Your Money or Time

Do Not Waste Your Money or Time

We cancelled a year ago after a pathetic amount of leads, 4 branches and 2 leads in a year, that equates to 1500 per lead, makes Rightmove look cheap and that's never been said ever!

They invoice constantly and ignore your requests to stop.

If the MD would like to call me I would like to do discuss this.

March 31, 2021
Unprompted review
Allagents logo

Reply from Allagents

This is Mark Cannning of Penny Lane Homes. Mark stopped his direct debit at the beginning of lock down and never formally ended the contract with allAgents. When agreements are entered, its good practice to resolve them amicably. unfortunately Mark doesn't accept that and now legal action is the only way to resolve this one.

Rated 1 out of 5 stars

Really poor communication - avoid!!!!

Really poor communication, tried to contact them many times without a reply! So tried there marketing side as no joy anywhere else, I asked to be removed from their site, they then reply and won’t even pass things on to the right person, to respond to me, they tell me only to contact them when I want an upgrade!
When I was upgraded many years ago, got nothing from it. Waste of time.

Following this review - guess what - you now have taken off some of my reviews!! and now refuse to speak with me or email, me. I have asked for your complaints policy three times and you have not sent this to me.
PLUS.....
How come you have now taken some of my older reviews off the system of 23 reviews (4-5 stars) and left 9 reviews????
Whats this all about, please put the reviews back on or remove us completely from your site! Yes, we asked you to remove 2 reviews from a couple who were being defamatory towards us after they mislead our company, this is not a spate of negative reviews, they are two reviews from liars.
3/4/21 update, a fake review has now come in from a so called Landlord, we know no ‘Taylor’ or aka Sarah Slater’. Why add this fake review.
Plus, still no reply regarding why you have removed my 23 other reviews.

March 28, 2021
Unprompted review
Allagents logo

Reply from Allagents

Dear Gemma,

Thank you for your 1 star review. Whilst on the surface to the reader it may appear negative, professionally we regard your feedback as positive as it reaffirms our stance that allAgents are first and foremost a consumer driven review website that puts the views of genuine customers first and be a champion of the consumer for the right of free speech. To help you and the readers understand this, we have put together our version as to why we believe that this review has been posted.

Background
As the owner of Edens Lettings & Property Management in Paignton, Devon, (https://www.allagents.co.uk/eden-lettings-and-property-management/) you have reacted to receiving a recent spate of highly critical and negative reviews from customers on our property industry review website and have asked us to remove the negative reviews but keep all the good ones. Our moderation team decided that these critical reviews will remain as they don't break any of our terms and conditions. You then asked for your profile page to be taken down.

We replied that as policy we do not remove profiles on request and we explained why:

1) We are a consumer driven review website and it is in the public's interest that customers can read and share their experiences of your service. Historically, we did allow agents to remove their profile page, however we learned by experience that many of them were rogue agents simply trying to carry out their unethical practices under the radar so we re-activated their pages and their reviews.

2) allAgents.co.uk run and operate the UK's largest award scheme for the property industry and that all agents listed are automatically entered FREE of charge. We cover the costs of entering and winning. It is not down to how much you have paid or that we can be accused that cost can be a barrier to entry. If we removed agents from our directory then the credence of our awards and the winners would diminish because we would not be able to compare and benchmark them locally and nationally against their competitors. This is what makes our coveted awards truly special.

Just like we have done here, you have the 'right of reply' to each and every customer review for your company on allAgents. This allows you to provide your points of view and question any claims that you feel your customers have made that misrepresent you, your company or its services as an agent.

Rated 1 out of 5 stars

If I could put 0 stars I would

If I could put 0 stars I would. Fake negative reviews are left for hardworking family businesses which can be proved to be fake. No action is taken by this website even though we can provide irrefutable evidence. that the reviews are fake. If we were to take out some form of subscription though our voice apparently may be heard!

* well this is interesting. The only way you actually reply is here and your comments are incorrect. Why will you not engage with the agents? This is the only contact we have had from your company in over two months. And a ‘spate’ of negative reviews is 3 reviews from the same person who we have never actually had a business relationship with! Three reviews from the same person contravenes your own rules! The calls to your sales team were only made due to the lack of engagement from your company, what else are supposed to, there is no other means of talking to you.

February 24, 2021
Unprompted review
Allagents logo

Reply from Allagents

Dear Rob,

Thank you for your 1 star review. Whilst on the surface to the reader it may appear negative, professionally we regard your feedback as positive as it reaffirms our stance that allAgents are first and foremost a consumer driven review website that puts the views of genuine customers first and be a champion of the consumer for the right of free speech. To help you and the readers understand this, we have put together our version as to what happened.

Firstly it is important to be clear, you are fully aware of who these customers are, so your claim of being 'fake' is based on what the reviewers allege has happened. Amy your lettings manager has already responded to them under our 'right to reply' facility, which is available for each review and is what we recommend that agents use in order to get provide and alternative version of events.

Background
As an owner of Ian Macklin & Company in Cheshire, (https://www.allagents.co.uk/ian-macklin-and-co/) you have reacted to receiving a recent spate of highly critical and negative reviews from customers on our property industry review website and have asked us to remove the negative reviews. Our moderation team decided that these reviews will remain as they don't break any of our terms and conditions. You then began intimating and bully our sales team by repeatedly calling and demanding action is taken, The sales team made it clear that there is a strict firewall between moderation and advertising and so could not help you. Eventually they had no option but to stop taking your calls, which subsequently resulted in this review being posted.

We made you aware that as policy we do not remove profiles on request and we explained why:

1) We are a consumer driven review website and it is in the public's interest that customers can read and share their experiences of your service. Historically, we did allow agents to remove their profile page, however we learned by experience that many of them were rogue agents simply trying to carry out their unethical practices under the radar so we re-activated their pages and reviews.

2) allAgents.co.uk run and operate the UK's largest award scheme for the property industry and that all agents listed are automatically entered FREE of charge. We cover the costs of entering and winning. It is not down to how much you have paid or that we can be accused that cost can be a barrier to entry. If we removed agents from our directory then the credence of our awards and the winners would diminish because we would not be able to compare and benchmark them locally and nationally against their competitors. This is what makes our coveted awards truly special.

Just like we have done here, you have the 'right of reply' to each and every customer review for your company on allAgents. This allows you to provide your points of view and question any claims that you feel your customers have made that misrepresent you, your company or its services as an agent.

Rated 1 out of 5 stars

71% bad reviews and they are a review…

71% bad reviews and they are a review site!!!!!Do not trust....We have been paying customers of Allagents...I had a very rude phone call from them and we have decided to part ways.
At this point allagents have been in contact with all my customers.WHY!!!!
They have made my company show with a 404 error code....I will be taking my complaint to trading standards and the negoiator.
To be honest waste of time and money....they also after approving reviews have decided to contact all the reviews and ask proof of relationship...I hope they are doing that to every single review on the site....Complaint now with trading standards.
I am not the only estate agent who has had the same problem. They hassled me to join them..at the time I said i had never heard of them and was not prepared to pay there normal membership fee..I said i would pay £25pm..We never got any leads from them or valuations. I put one fake review on which I asked them to remove as i was testing the site. All the other reviews 80 Plus I can prove are genuine... I feel they have done all they can to damage my business... Yet thet want Estate Agents to use them!!!! I would rather be deleted from the site.. If you search my town Newport Pagnell it comes up with Property eagel , strike and yopa none of which have offices in Newport Pagnell. We have sold more property in Newport Pagnell than any other agent and if you would like to contact me I can prove it.
The so called awards are also a joke....how can you base awards on reviews....the previous winner in my area as best sales agent sold about a tenth of what we sell...read our google reviews for a true picture

February 21, 2021
Unprompted review
Allagents logo

Reply from Allagents

This review was originally posted on David Hayworth, the MD of Astons Estates in Newport Pagnell, however for reasons unknown it was removed and placed under this profile, perhaps in an attempt to remove our comment? This is one of the negative reviews that we relish. allAgents would not be doing their job correctly as a consumer driven review website had we no critiques, particularity when the industry is known for having rogue agents. allAgents run the UK's largest customer experience award scheme for the property industry, and Astons initially won one of them in their area. However unlike Trustpilot, we take fake reviews seriously and proactively conduct routine checks to ensure that there is no one trying to 'game' the system and our compliance team identified fake reviews on this agents profile page. We approached the MD initially and privately asked if the reviews were fake. Mr Hayworth denied it, however it was clear that they were actually written by the MD himself. Subsequently we removed all dubious reviews and stripped Astons Estates of our awards.

Rated 1 out of 5 stars

Misleading review site.........

Suggested 3 agents who aren't based in my area, and have no board presence whatsoever, Is this a case of recommendations are based on what the Agents are paying to this "review" site???

January 27, 2021
Unprompted review
Rated 1 out of 5 stars

A site that if you do not pay them a…

A site that if you do not pay them a fee they do not recommend you. In fact the only agents that tend to advertised via this site are ones that are struggling and need a marketing business like this to misinform the selling public. Allagents basically hold you to ransom! Do your own homework first.

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Northwood Walters Lincoln

The service, advice and support were excellent. Elise was first class and not only understand the issues that needed resolving but set about her tasks speedily and professionally

November 13, 2020
Unprompted review
Rated 1 out of 5 stars

Good idea, but doesn't work

Suggested 3 online Agents who are obviously paying All Agents as I have never even heard of 2 of them, let alone seen one of their boards in my area. I want to see the best agents in my area, not who has paid the most money.

July 27, 2020
Unprompted review
Rated 1 out of 5 stars

Disaster of company

Disaster of company, that's all I can say. Tried many times to complement my estate agency for their hard work. I was trying to leave a review and it never went live. I contacted the site moderator and he said to me that because my agency had not paid a subscription with them they did not allow reviews, so weird.

July 8, 2020
Unprompted review
Rated 1 out of 5 stars

they create fake negative reviews and then ask you to pay for advertising on their website

They have created an account for our company on their website without our knowledge and kept on asking us to log in without us ever registering. We asked for the account to be removed as they are not a reputable website. They refused saying that we advertise freely on the internet therefore they can keep any account of our company on their website.

All of a sudden we got two negative reviews with names of customers we never heard of and situations that never happened, when we asked these to be removed as we did not believe they were true they refused to do so and they also refused to verify the persons posting reviews were genuine .
however they sent us 2 emails asking us: Did you google yourself ? and asking us to pay for advertising on their website.

Not only they posted at the same time the fake review on their website but they posted one in Google as well, they were lettings reviews at times we did not even have properties advertised for lettings.

We have never had anyone before trying to blackmail us into paying for advertising.

May 12, 2020
Unprompted review
Rated 4 out of 5 stars

Review of Ann Cordey estate agents in Darlington

I can certainly recommend Ann Cordey. They have been helpful, friendly and supportive with the recent sale of my mother's home in Darlington. My sister and I live away at some distance, so needed an engaged and efficient service. They kept us informed with regular updates. One thing that did not work for us was a short period of referral to an Auctioneer service, but we soon recovered from that. Best wishes to them in this difficult time.

May 2, 2020
Unprompted review

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