I used this service back in 2017 for my family. The results I received were surprising, but there was also no detail as to how the noted allergies would effect us. Did not know my son was 100% allerg... See more
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Review summary
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Reviews shaping this summary
Check whether your order is digital or whether you'll be sent a kit. I was waiting for a kit to be posted after being told one will be sent to me only to find out I was to send in my brown sample in a... See more
Company replied
Jordan was extremely helpful on explaining to me how the samples worked and what to do for sending them back to be tested. I was eagerly awaiting a kit to be sent out as I hadn’t read through the proc... See more
Company replied
Cameron was helpful in pointing out that there was an online component that was not too clear to me. It would have helped if you sent a follow up email to purchasers if they haven't returned the test... See more
Company replied
Company details
About Allergy Test
Written by the company
America's Number 1 Allergy & Intolerance Company
Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.
For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.
Why us?
Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health TestsContact info
870 N. Miramar Avenue, 32903, United States
- info@allergytest.co
- allergytest.co
4.2
Great
808 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Cameron was helpful
Cameron was helpful. As I had queries around my kit. I did not know it was digital. Needs to be made clear on website
October 22, 2025
Unprompted review
Jordan was very helpful with providing…
Jordan was very helpful with providing an update on my test progress. Whilst the tracking tool indicated the test was complete, there are still steps to go. I’m looking forward to seeing results
October 22, 2025
Unprompted review
Terry was very polite and efficient
Terry was very polite and efficient. i was unsure if the company would take my dogs sample. he looked me up and said it would be fine i really appreciate a polite agent rather than AI. so keep using live agents, like Terry.
October 20, 2025
Unprompted review
Cameron was very helpful
Cameron was very helpful. Quick response to my query.
October 18, 2025
Unprompted review
Just got off the chat with Cameron
Just got off the chat with Cameron. Truly great. Fast and efficient, glad my concerns were dealt with immediately.
October 18, 2025
Unprompted review
I worked with Kai on my missing tests
I worked with Kai on my missing tests. She is sending my information out to the right department and gave me the information needed to send out the tests.
October 9, 2025
Unprompted review
Cameron was great at outlining what…
Cameron was great at outlining what needs to be completed for the test. I do wonder if you could make the instructions more clear, so it’s not on the customer to follow up with questions.
October 5, 2025
Unprompted review
Reply from Allergy Test
Hi Lara,
Thank you for your feedback. We’re delighted to hear that Cameron was great at explaining the test process and providing clear guidance. We also appreciate your suggestion regarding the instructions feedback like yours helps us identify where we can improve clarity for our customers. We’ll be sure to pass along both your kind words and your helpful comments to our team.
Customer Service Team,
Allergy Test.
Thx to Terry for the info he provided
Thx to Terry for the info he provided. It put me at ease and I'll wait patiently for any update. So far so good.
October 3, 2025
Unprompted review
Reply from Allergy Test
Hi Phil,
Thank you for your feedback. We’re so pleased to hear that Terry was able to provide the information you needed and put your mind at ease. We appreciate your patience while you await further updates and are glad to know your experience has been positive so far.
Customer Service Team,
Allergy Test.
Emily gave me all of the information I…
Emily gave me all of the information I needed!! She was very informative and kind in letting me know how the shipping process works.
October 2, 2025
Unprompted review
Reply from Allergy Test
Hi Mia,
Thank you for your feedback. We’re delighted to hear that Emily was so informative and kind while explaining how the shipping process works. We’ll be sure to pass along your kind words to her.
Customer Service Team,
Allergy Test.
I had not heard anything yet
I had not heard anything from the company at all. Shawn checked into it and said that it hasn't arrived in the UK yet. I let him know that the "track your test" on the website wasn't even showing that they were waiting for my submission. He sent me a copy of the database to let me know that I WAS in the system.
October 2, 2025
Unprompted review
Reply from Allergy Test
Hi Gail,
Thank you for your feedback. We’re sorry for any concern caused by the lack of updates, but we’re glad to hear that Shawn was able to investigate, confirm your submission was in the system, and provide you with reassurance. We’ll be sure to pass along your kind words to him, and we appreciate your patience while your test makes its way to the UK.
Customer Service Team,
Allergy Test.
Cameron was awesome
I need help with my previous order made in 2021 and Cameron helped me locate my order quickly and professionally. REally satisfied with the positive experience.
September 30, 2025
Unprompted review
Reply from Allergy Test
Hi Randy,
Thank you for your feedback. We’re delighted to hear that Cameron was able to quickly and professionally help you locate your previous order from 2021. It’s wonderful to know you had such a positive experience, and we’ll be sure to share your kind words with him.
Customer Service Team,
Allergy Test,
Easy Chat Experience
Cameron was quick in responses with my questions. He made 'chat with a representative' very easy and comfortable.
September 27, 2025
Unprompted review
Reply from Allergy Test
Hi Katelynn,
Thank you for your feedback. We’re so pleased to hear that Cameron responded quickly to your questions and made the live chat experience easy and comfortable for you. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Allergy Test.
I couldn't send my sample to the US due…
I couldn't send my sample to the US due to the new Regulations. So I asked about what to do and they gave me the direct address for the UK lab
Thanks Terry!
September 25, 2025
Unprompted review
Reply from Allergy Test
Hi Nathaneal,
Thank you for your feedback. We’re glad to hear that Terry was able to provide you with the correct UK lab address and help you navigate the new regulations around sending your sample. We’ll be sure to share your kind words with him.
Customer Service Team,
Allergy Test.
Had a few questions about test
Had a few questions about test. So used the live chat function.
Had a response from Emily who helped answer my question and was very helpful. Great service
September 23, 2025
Unprompted review
Reply from Allergy Test
HI Jolene,
Thank you for your feedback. We’re delighted to hear that Emily was able to assist you through live chat, answer your questions, and provide such helpful service. We’ll be sure to share your kind words with her.
Customer Service Team,
Allergy Test.
Resolution
I was unsure of my submission after purchasing a allergen test for food sensitivity because I lost my email.... I wasn't sure what was happening after a month not receiving any test kit.. However, my caring customer service agent Cameron assisted me in tracking down my submission information and I was guided in the right direction, which helped my perfectly resolve my situation! Thanks Cameron!
September 17, 2025
Unprompted review
Reply from Allergy Test
Thank you for your review! We’re so pleased to hear that Cameron was able to help you track down your submission information and guide you through the process, resolving your situation perfectly. We’ll make sure to pass on your thanks!
Kind regards,
Customer service team
Jordan has been really helpful
Jordan has been really helpful. She was friendly and quick in answering my query. As I wasn’t sure where my sample was. Great experience and will be early awaiting my results.
September 15, 2025
Unprompted review
Reply from Allergy Test
Thank you for sharing your experience! We’re delighted to hear that Jordan was friendly, quick, and helpful in addressing your query. We hope you receive your results soon and that they provide the insights you’re looking for.
Kind regards,
Customer service team
Jordan was extremely helpful on…
Jordan was extremely helpful on explaining to me how the samples worked and what to do for sending them back to be tested. I was eagerly awaiting a kit to be sent out as I hadn’t read through the procedure fully, but as soon as I looked for guidance Jordan had be sorted within minutes. Thanks again Jordan
September 15, 2025
Unprompted review
Reply from Allergy Test
Thank you for your review! We’re thrilled to hear that Jordan was able to quickly guide you through the sample process and make everything clear. We’re glad your query was resolved so efficiently!
Kind regards,
Customer service team
Casey super helpful via chat
Casey via chat was super helpful and efficient in answering my questions. And fast too! AI fast. Whether real or AI, Casey was amazing!
September 10, 2025
Unprompted review
Reply from Allergy Test
Hi Lynne,
Thank you for your kind feedback. We’re delighted to hear that Casey was able to assist you so quickly and efficiently, and that you had such a positive experience. We’ll be sure to share your appreciation with her.
Customer Service Team,
Allergy Test.
Customer Service is prompt and helpful
Cameron was helpful in pointing out that there was an online component that was not too clear to me. It would have helped if you sent a follow up email to purchasers if they haven't returned the test within a month of purchase. Lucky for you the customer service was excellent. 24/7 is bang on as well!
September 10, 2025
Unprompted review
Reply from Allergy Test
Hi Gillian,
Thank you for your feedback. We’re pleased to hear that Cameron was able to provide clarity around the online component and that you found our customer service excellent and responsive. We also appreciate your suggestion regarding a follow-up email for unreturned tests — feedback like this helps us improve our service. We’ll be sure to share your kind words with Cameron.
Customer Service Team,
Allergy Test.
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