I searched the web for the best price for a StihlHSA60 trimmer with battery and charger and alliance came up trumps, so I ordered it on pm of 18/05/26 and it turned up at my house on pm[1330 hrs] on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Operations Manager Paul Ouwerkerk was extremely helpful in assisting me over the phone.I was enquiring as to "possible" purchase of Stihl MSA 220 C-B Battery Chainsaw along with the AP 300 S battery w... See more
Company replied
Beautifully set up shop Outstanding customer service from the reception to the technical experts on the floor Love they they are a Stihl dealer as well
Company replied
I ordered the slugger cold saw blades after my nearest stockist only had lower quality blades that were dearer than Feins list price. I was googling the blades and saw Alliance Hardware, they had t... See more
Company replied
Company details
Written by the company
We're an independent hardware and industrial supplies business with a customer-oriented focus. Not only do we stock the best tools at the lowest prices, we also offer solutions to our customers. As well as tools, we are a distributor for the Bahco & Lenox bandsaw blades. Two of the best quality bandsaw brands available on the market. Our aim is to reduce our customers' cost per cut, by increasing their cutting efficiency and reducing downtime. We're open from early until late, to make sure we're always available when our customers need us. Give us a call today and see how we can assist you.
Contact info
39-51 Chapman Street, 3130, Blackburn North, Australia
- alliancehardware.com.au
4.7
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was securely packaged
The product was securely packaged, delivered quickly and was even better than we expected. We appreciated the efficient and professional service.
November 9, 2023
Reply from Alliance Hardware
Hi Phillip,
Thank you for your awesome feedback.
We're glad to hear it arrived safe and secure, as well as delivered promptly.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
known,quality product,good price,great…
known,quality product,good price,great service
November 2, 2023
Reply from Alliance Hardware
Hi there,
Thank you for leaving us a great review.
We're glad to know that you were happy with your experience and with your purchase.
We look forward to dealing with you next time.
Thank you,
The Team @ Alliance Hardware
Arived in good condition and on time.
November 9, 2023
Reply from Alliance Hardware
Hi Bruce,
Thank you for your positive feedback.
We're pleased to hear that your order was delivered promptly and in good condition.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Great Product and Price
Great Product and Price, looking forward to using many more times in the future, delivering time was excellent.
November 2, 2023
Reply from Alliance Hardware
Hi Joy,
Thank you so much for your kind review, it is greatly appreciated.
We look forward to dealing with you next time.
Thank you,
The Team @ Alliance Hardware
The 5 star online store Alliance Hardware
Alliance Hardware is my number one online store. Excellent products and very fast shipping. I brought the kombi KM 131R plus three attachments being the pruning saw, the line trimmer and the brush cutter. The STIHL Kombi system is an excellent tool to have with variety of different attachments and easy to change from one attachment to another in seconds. Packaging comes in a very discrete black shrink rap and the postage is very lighting fast. Would like to thank the team at Alliance Hardware for doing such an excellent job getting my online orders out. Thanks everyone for an excellent online experience AWESOME.
October 13, 2023
Reply from Alliance Hardware
Hi James,
Thank you for leaving us such an enthusiastic and thoughtful review. We're glad to hear you were happy with the items you purchased, as well as our discreet packaging method.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Excellent
Price was right, communication great and delivery really prompt. Great tool, very happy all round
October 17, 2023
Reply from Alliance Hardware
Thanks for taking the time to send feedback.
Faultless service
Faultless service, not a long wait, goods arrived well packaged and in perfect condition. This is my first power tool by Stihl and it probably won't be the last.
Thank you for your prompt assistance. Best wishes to everyone at Alliance Hardware.
October 17, 2023
Reply from Alliance Hardware
Thanks for the feedback and welcome to the STIHL world.
Great experience
Speedy delivery and wide range of options online. Will be purchasing from them again!
October 8, 2023
Reply from Alliance Hardware
Appreciate the feedback and look forward to helping you again.
Good and easy service
September 21, 2023
Reply from Alliance Hardware
THANKS FOR TAKING TIME TO COMMENT
Great service from Alliance
Great service fromAlliance. Item arrived quickly. Great item - very happy with purchase
September 25, 2023
Reply from Alliance Hardware
Thanks for taking the time to post a review
Reply from Alliance Hardware
Hi Elaine,
Thank you leaving us such awesome feedback.
We're glad to hear that we were able to assist you with your purchase.
Thank you,
The Team @ Alliance Hardware
The people whom I had dialect with were…
The people whom I had dialect with were honest , straight forward , very helpful and no bs .
Whom could ask for more !
Full points ,
Thank You.
September 18, 2023
Reply from Alliance Hardware
Dear Chris, we look forward to helping you again in the future.
Reply from Alliance Hardware
Molly appreciate your feedback and hope you enjoy using your garden pruner. The team at alliance hardware.
Unbeatable pricing on Milwaukee tools
Unbeatable pricing on Milwaukee tools. Postage was a little slow but that’s notAH’s fault! Looking forward to my next purchase.
September 11, 2023
Reply from Alliance Hardware
Hi Adrian,
Thank you for leaving us such a great review. We do apologise that the delivery took a little longer but we appreciate your patience and understanding.
We look forward to dealing with you next time!
Thank you,
The Team @ Alliance Hardware
The quick service and delivery
September 12, 2023
Reply from Alliance Hardware
Hi Ray,
Thank you for your review! We're glad to hear your order was delivered quickly.
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Billy,
Thanks for your feedback, it is much appreciated.
We're pleased to hear that your order went smoothly and that you're happy with the item.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Happy customer
Fast delivery, only place I have found with sthil products on afterpay, order as described. Will certainly use again
September 11, 2023
Reply from Alliance Hardware
Hi Richard,
Thank you very much for your feedback.
We're glad to hear we were able to assist you with your order and we look forward to dealing with you next time!
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Alison,
Thank you for taking the time to leave us a review, it means a lot.
We're glad to hear that our team was responsive and that you are happy with your purchase.
We hope to deal with you again soon!
Thank you,
The Team @ Alliance Hardware
The service was excellent
The service was excellent. There was a better product available at the same price, which they notified me about and sent to me.
Postage was extremely quick, and I had my purchase within a couple of days of ordering. Everything was well packed and wrapped.
I will definitely be shopping with Alliance Hardware for my next Stihl purchase.
Thanks guys, you were a pleasure to shop with.
September 4, 2023
Reply from Alliance Hardware
Hi,
Thank you very much for such an awesome review. We're glad to hear we were able to offer you the better-value item and that you received your order so quickly.
We look forward to assisting you with your next STIHL purchase.
Thank you,
The Team @ Alliance Hardware
Good communication when I ordered…
Good communication when I ordered wrongly, shop fixed error and delivered quickly
August 31, 2023
Reply from Alliance Hardware
Hi Dave,
Thanks for leaving us such a great review, and we're glad to hear that we were able to fix the error with your order.
We hope to deal with you again in the near future!
Thank you,
The Team @ Alliance Hardware
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.