Eventually got through although I had to change my password
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Two things drew me to Allianz, firstly the price, but secondly the fact that I can phone them if I have a claim rather than using an app or filling out a form.
Kept up to date with policy renewal, didnt have to worry about anything, how to pay etc. My only moan is that I would like my documents (paper copies) sent to me by post if possible.I prefer that as... See more
Allianz makes insurance transactions fuss-free. Its all in plain language, and followed up with a confirmation email. All in all a huge improvement on competitors imho. Getting a new car quote is bri... See more
Company details
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.4
Excellent
40K reviews
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Easy to follow
Obtaining a quote was easy online although system a little slow to update.
May 18, 2026
simplicity
May 18, 2026
Process was very easy to follow with…
Process was very easy to follow with clear guidance ensuring understanding of information being required.
Happy with insurance cover for a very competitive price
May 18, 2026
Building & Contents insurance
All straight forward, but the last bit waiting for payment clearance was a bit un-nerving as had thoughts of it not working. All documents on site so helpful
May 18, 2026
Please save quotes while in progress
All OK, but my only request is to be able to save a quote while it's in progress. I have had to restart from scratch several times after the session timed out.
May 18, 2026
Easy to use website and great price
May 18, 2026
Easy to use and follow
May 18, 2026
Easy to purchase home insurance online…
Easy to purchase home insurance online at very good price.
May 18, 2026
Easy to use dashboard
May 17, 2026
Easy and straight forward 👍
May 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My wife’s policy was on auto renewal and even…
My wife’s policy was on auto renewal and even though there were 3 pending payments for the renewal on my credit card account awaiting collection my policy was showing as expired .Took a good part of an hour on the online chat to get to an agent Karishma who ended the conversation whilst I was typing a reply to his question (after only 3 mins). I tried 3 other cards all accepted but they couldn’t process the payment. So my wife have been left without any insurance without any notification or explanation. The chat bod just kept asking the same questions.
May 17, 2026
Unprompted review
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Gaz
Easy to find my way around the site.
May 17, 2026
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