Allianz Insurance Reviews 39,768

After a few hiccups I managed to get where I needed to be. From then on everything was straight forward

I need a document from 2014 from their archives for a CLASS ACTION AGAINST ALLIANZ for me to get my money back. Have made 3 phone calls. Collectively spent over 3 hours on the phone and gold with them. First call I explained all details and what I needed, he said 72 hours and ill have the document. Waited 2 weeks, nothing called again, had to re-explain everything again as I had no reference number. They said it will take 7 days for my document that they would call and email to me. Its now been 3 months and nothing. I called to make a complaint to have this resolved. They took my details and said they would call me back in 24 to 48 hours. Been 3 days and nothing. I guess they dont want complaints. But here I am.
Worst customer service I have experienced. If they aren't getting money from you, they dont care.

Easy and straightforward signup for car insurance

First time user - but have taken out policy, so fingers crossed................

Don't buy any insurance off this company they have ripped me off, they make it virtually impossible to make a genuine claim when your lucky enough to speak to a human they lie and are Very rude.

Easy to do, transparent

Clear information, easy to use, pay with clear information and instructions

Prefer to talk to someone and nothing on this Webb site is holiday insurance

Really easy to re-new my car insurance, everything is clearly listed so that you know what you are buying

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good price web site works

Two things drew me to Allianz, firstly the price, but secondly the fact that I can phone them if I have a claim rather than using an app or filling out a form.

EASY TO USE. COMPETITIVE RATES

Found site easy to use and quote was one of the cheaper ones

Simple and easy online access

With car insurance due, I used comparison sites to find the most competitive with the features I want. I chose Allianz Car Gold standard being very competitively priced. Went online, authorized payment but got nothing is response but a pending payment on my credit card. Thought give it time so in the afternoon, still nothing, went through payment process again, another pending payment, but still nothing. Tried to converse with their useless brick wall they call online chat. Went round in circles for 45 mines including 2 time out due to lack of action with a promise that they would resolve and to keep an eye on my emails.
Two days later nothing but an email with my quote. Back to their brick wall, played roundabouts for a time including 2-time outs and 2 re-logins. Got nowhere. So this time I used the link in the email to buy again this time with a debit card. Again nothing.
Now I have £1,160.91 pending in favour of Allianz. Yes very competitively priced if you can buy. They call it a chatline, I call it a roundabout that gets you nowhere. If you end up on their chat line, take a stiff drink and be prepared to get nowhere after an hour of your life lost. Thinking of visiting their local office that is only 25mins away.

Obtaining quote was straightforward - who knows what the rest of the service will be like

It was an easy form to fill. Was not been too overcomplicated with many questions.