Eventually got through although I had to change my password
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Two things drew me to Allianz, firstly the price, but secondly the fact that I can phone them if I have a claim rather than using an app or filling out a form.
Kept up to date with policy renewal, didnt have to worry about anything, how to pay etc. My only moan is that I would like my documents (paper copies) sent to me by post if possible.I prefer that as... See more
Allianz makes insurance transactions fuss-free. Its all in plain language, and followed up with a confirmation email. All in all a huge improvement on competitors imho. Getting a new car quote is bri... See more
Company details
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.4
Excellent
40K reviews
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Please save quotes while in progress
All OK, but my only request is to be able to save a quote while it's in progress. I have had to restart from scratch several times after the session timed out.
May 18, 2026
Easy to use website and great price
May 18, 2026
Easy to use and follow
May 18, 2026
Easy to purchase home insurance online…
Easy to purchase home insurance online at very good price.
May 18, 2026
Easy to use dashboard
May 17, 2026
Easy and straight forward 👍
May 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My wife’s policy was on auto renewal and even…
My wife’s policy was on auto renewal and even though there were 3 pending payments for the renewal on my credit card account awaiting collection my policy was showing as expired .Took a good part of an hour on the online chat to get to an agent Karishma who ended the conversation whilst I was typing a reply to his question (after only 3 mins). I tried 3 other cards all accepted but they couldn’t process the payment. So my wife have been left without any insurance without any notification or explanation. The chat bod just kept asking the same questions.
May 17, 2026
Unprompted review
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Gaz
Easy to find my way around the site.
May 17, 2026
Some of the items were a bit unclear, re the extra drivers was not overlay clear if the one already mentioned needed to be entered again
Some of the items were a bit unclear, and knowing upfront what information is required, eg Driving License numbers etc would have shortened the time filling in the forms.
May 17, 2026
Do not use Allianz car insurance.
Allianz car insurance sent me an inaccurate NCD document. I raised this with via their chat service (you can’t speak to a human apparently) and was informed it was being ‘looked at.’ That was TEN days ago. I’ve attempted to chase the request via their email service but each time am told the same thing - it is being looked at. Now, when I attempt to log on to their chat function, the system very conveniently logs me out before I have an opportunity to speak to anyone.
I have emailed Allianz to request that somebody from their care team calls me to discuss this issue, to no avail.
As it stands, I’m unable to purchase car insurance with an alternative provider because I have an inaccurate NCD document so will be unable to drive my car in a week’s time.
Do not take out car insurance with Allianz if you want any kind of face to face customer care function. It’s all shrouded in chat rooms and email addresses, put in place so they don’t have to take any accountability.
I urge Allianz to resolve my issue ASAP.
May 17, 2026
Unprompted review
Reply from Allianz Insurance
Hello Jamie, We appreciate you bringing this NCD document issue to our attention.
We understand your frustration with the delay and the difficulty in connecting with our team. We are actively looking into this matter to ensure it is resolved as quickly as possible. Please email us with your policy details so we can investigate further.
It may help us to look out for your e-mail if you name the subject of 'Trustpilot Review'. ^Gaz
easy to use online service and to…
easy to use online service and to navigate to exactly where I wanted to be thanks
May 16, 2026
Unprompted review
Couldn’t get through to anyone on live…
Couldn’t get through to anyone on live chat. Totally rubbish.
May 15, 2026
Reply from Allianz Insurance
Hi
Thanks for leaving us a review - I’m sorry to hear about your issue.
Please note our Live Chat has had some recent downtime. It is fully operational at the time of writing this response.
Thanks, Gaz
The web site is absolute rubbish!
The web site is absolute rubbish and no way of contacting anybody to ask questions just keeps going round in circles
May 16, 2026
Unprompted review
Reply from Allianz Insurance
Hi
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Gaz
Returning Customer
I’ve been with Allianz for three years now, because I’ve always been offered a fair quote that has saved me from the bother of having to seek out another cheaper provider.
May 16, 2026
It is straight forward to use
It is straight forward to use, but I am having a complicated process of buying a new car, changing the numberplate, renewing the insurance and moving house at the same time! It would be really helpful to be able to talk to someone to make sure that I am doing it all correctly and legally.
May 16, 2026
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