Terrible experience, we pay extra for travel insurance yet when the time comes and we had problems abroad they couldn't even anything for us. We had to arrange everything ourselves. We were told we... See more
Company replied
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Contacted allianz direct via chat regarding a damage on my car. The only downside was the inital wait time (because I also tried on the phone first but could not reach anybody). But as soon as I was c... See more
Company replied
I bought a new car and intended to take out Allrisk insurance. They only offer WA and do not offer Allrisk for this brand new car.After many years with AD I cancelled the WA and I will cancal all ot... See more
Company replied
Paid via iDEAL but the website kept showing the policy as unpaid and asked me to pay again. Not what you want when you're about to travel. Bigger issue: policy documents are only in Dutch. Several... See more
Company replied
Company details
Written by the company
Wij zijn Allianz Direct, dé online verzekeraar van de toekomst. We zijn actief in Nederland en drie andere Europese landen: Allianz Direct Duitsland, Allianz Direct Italië en Allianz Direct Spanje. Integriteit en transparantie vormen de basis van Allianz Direct. Wij zijn de eerste verzekeraar met servicegaranties, die voortdurend worden herzien en aangepast aan veranderende marktomstandigheden en klantverwachtingen.
Contact info
2.8
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Wasim was super helpful
Wasim was super helpful. Providing clear and quick answers to my queries. Very happy. Many thanks!
October 19, 2023
Unprompted review
Reply from Allianz Direct - Nederland
Hi BM, great that Wasim helped you well, we appreciate your review! ^Ghizlan
Richard was extremely helpful!
Richard was extremely helpful. He answered all my questions and explained the policy and options very clearly. 5* experience.
October 17, 2023
Unprompted review
Reply from Allianz Direct - Nederland
Dear rebacca, thank you for your review, nice to read that you were helped well by our great Richard! ^ Annique
Insurance Payment
Clear communication and no long holding on the line to be able to speak with one of the agents.
October 12, 2023
Unprompted review
Reply from Allianz Direct - Nederland
Hi Alexandre, good to hear that you had a nice experience with us! ^Annique
Toktam is very patient to answer my…
Toktam is very patient to answer my questions one by one, and I know what is the next steps for me.
October 4, 2023
Unprompted review
Reply from Allianz Direct - Nederland
Hi Li Daniel, good to hear that Toktam has helped you well. We appreciate your review! ^Din
the agent is not helping just saying…
the damage coach is not helping at all, accident is from 8 months ago and i ask for status every one month and the damage coach just tell me "we are following with them and be patient and don't warry" without saying any details when they sent to them or when they supposed to send another remainder and didnot give me any details
October 4, 2023
Unprompted review
Reply from Allianz Direct - Nederland
Hi Mohamed, sorry for the inconvenience. It is very unfortunate to hear that your experience has not been quite well.
Can you send us an email to review@allianzdirect.nl regarding your issue? We will try to answer you as quickly as possible and solve the problem. ^Din
Reply from Allianz Direct - Nederland
Hello Asen, Good to hear that our Felix helped you quickly and well! ^ Annique
Reply from Allianz Direct - Nederland
Hi there, thank you for the review! We are always there to assist you. ^Din
Worst car insurance claim experience
They were not able to handle a simple case effectively,
I needed to investigate and find why it took so long, finally after my investigation and effort and escalating the case, after 8 months it is been resolved
September 20, 2023
Unprompted review
Reply from Allianz Direct - Nederland
Hi Morez, I'm sorry to hear it took so long, my apologies for this. Happy to hear that it has now been resolved! If you have any questions or feedback, you can email them to review@allianzdirect.nl! ^ Annique
Money machine for giving nothing
Enjoy with deducting money from people with no risk and no any cost, just collecting money otherwise you make them regret for driving cars in Nederland .
September 12, 2023
Unprompted review
Reply from Allianz Direct - Nederland
Hi Mohamed,
To bad you rate us with 1 star. Could you please send us an email with the explanation why so we could do our work better? You can send it to the emailadress review@allianzdirect.nl
With kind regards,
Tycho, Allianz Direct
Immediate fix for my request
I used the chat app to contact the allianz direct, Milan replied, I wanted to cancel a request, it was not possible for her but Milan very quickly reached to the correct people and solved my request, very good customer experience, thanks!
August 24, 2023
Unprompted review
Fast contact and find a solution
Very fast help and find a solution . Special thanks for Milan !
August 17, 2023
Unprompted review
Very good customer service
Very good customer service, thank you Lisa for your prompt help and quick solution!
August 14, 2023
Unprompted review
Scammers.
Scammers.
Someone left a dent on my CASCO insured car and they said I can claim the money to repair but they will increase my monthly installment in a way that in 4 months this claim would be covered by my monthy payments.
Run Forest, ruun from these scammers.
August 12, 2023
Unprompted review
Reply from Allianz Direct - Nederland
Hi Artem, thank you for your review. I'm sorry to hear about your damage. When you claim a damage you will lose your claim free years. That's the reason why the premium will be increased.
You can choose to pay the amount of the damage back to us. In that case, we will adjust your claim-free years.
Kind regards,
Anjali, Allianz Direct
Efficient online service
Chatted to Soeradj online about a claim for a broken window, was able to answer my questions quickly and was very helpful.
August 4, 2023
Unprompted review
Good support
August 4, 2023
Unprompted review
Claim support and assistance.
Jasmijn answers clearly all my questions in efficient and effective way. She guides me what decision will be more practical and wise. She is also empathetic which is very helpful in this situation.
July 26, 2023
Unprompted review
Simon was patient with me
Simon was patient with me, even when I was not speaking Dutch. He solve it super fast and efficient. He solved all my frustration and was super efficient.
July 19, 2023
Unprompted review
Milan was super helpful!
Milan not only helped me get my question sorted even though it was not his department, but he also found that I have two policies that I am paying for the same thing and helped me cancel it.
July 18, 2023
Unprompted review
very good everything explained
July 14, 2023
Unprompted review
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