Allison Homes - Harriers Rest Reviews 

54
TrustScore 4 out of 5

4.2

Lawrence Road, PE8 6EZ Wittering, England, GB


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Rated 5 out of 5 stars

Absolutely fantastic Sales service from Val Duncan! Great personality, nothing is too much & swift responses to queries. She has helped us move in with no worries. And the site team, Jacob & Tim hav... See more

Company replied

Rated 5 out of 5 stars

We experienced a heating system pipe leak. We contacted customer care & spoke to Courtney. Within 30 minutes of the request a plumber turned up diagnosed the problem & 30 minutes later had rectified t... See more

Company replied

Rated 5 out of 5 stars

Bought a house at Harriers Rest and from start to finish the customer service by Tracy and Liz were absolutely out standing. Flexible and friendly they always made you feel special and allowed us acc... See more

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Rated 5 out of 5 stars

Sophia at harriers rest has not only been professional and friendly but she has responded to all our questions. Every time we have visited site she has been very patient with us - event though I kno... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.

Allison Homes

Written by the company

A homebuilder you can trust
We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.

BUILT FOR LIFE

Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.

Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys. Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible. As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.

Contact info

  • Lawrence Road, PE8 6EZ, Wittering, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

54 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(54)

225 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

The service was really great. Show homes look amazing and it was good to see the properties which are for sale. Thinking about options but will be back in touch if I decide to take the plunge and move

October 30, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hi Scott,

Thank you for your feedback! We’re so glad you enjoyed visiting our show homes and had a chance to see the properties for sale. Take your time with your decision, and don’t hesitate to get in touch if you decide to make the move - we’ll be here to help whenever you're ready.

- Connor

Rated 5 out of 5 stars

Great service

Recently moved into our new home at harriers rest, Wittering. Val has been great and supportive through the whole process keeping us informed as well as chasing other parties involved to ensure completion date was meet and always with a friendly smile. Since moving in we have had a few very minor snagging issues but a big shout out to Jacob, site manager and Chloe customer experience manager for getting these sorted in a speedy manner. Finally the guys who have attended to these few issues have been great, working efficiently, very helpful and friendly.
Thank you to all

November 2, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hi Steven,

Thank you for your lovely feedback! We’re thrilled to hear that Val helped make your move to Harriers Rest a smooth and enjoyable experience. It’s great to know that Jacob, Chloe and the team have been quick to address the minor snags for you. I’ve passed along your kind words to everyone.

- Connor

Rated 5 out of 5 stars

A stress-free, straightforward process

We recently completed on our house at Harriers Rest. We were very fortunate to have Val take us through the speedy process from start to finish.

Val made purchasing our new family home stress free and really straightforward. Always available to answer our questions, very professional and thorough, Val made our experience a really positive one and we can't thank her enough for all her help.

September 27, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hi Michael,

Thank you for taking the time to leave your glowing feedback! We’re delighted to hear that Val was able to make your home-buying experience at Harriers Rest so smooth and enjoyable. It’s fantastic to know she helped make the process stress-free and was there to answer all your questions along the way. I’ve shared your kind words with Val and the team.

- Connor

Rated 5 out of 5 stars

Great customer care

I’ve set the review date back in April which is when we first met Val. From that moment through to our completion in July, Val has been so supportive. If we needed to know anything about our new home or where we were in the chain, Val always had the answers and was willing to help. I would definitely recommend this development to anyone who’s interested in buying a new home.

April 19, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hello!

Thank you for your glowing review! We're thrilled that you're satisfied with your home and our service.

- Michael

Rated 5 out of 5 stars

Review of our Allison Homes at Harriers Rest

### Review of Our Allison Homes Experience

We recently moved into our new build with Allison Homes, and the entire process has been nothing short of exceptional. From start to finish, the journey was smooth, quick, and easy, with the team being incredibly accommodating at all times.

A special mention goes to Val, who was outstanding throughout the process. Val was extremely approachable, always willing to help, and consistently put us at ease. Her warm and caring nature made the experience even more pleasant. Val is undoubtedly a great asset to the Allison Homes team.

Since moving in, the support from Allison Homes has continued to impress us. The team remains accommodating and friendly, always happy to answer any questions we have.

All in all, our experience with Allison Homes has been really pleasant, and we would highly recommend them to anyone considering a new build.

June 28, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hi Emily

Thank you so much for your glowing review! We're thrilled to hear you had such a positive experience with Allison Homes.

- Michael

Rated 5 out of 5 stars

smooth journey

So far Val has made our home buying journey smooth and has been really helpful. She has been in contact throughout and has tried to go above and beyond for us.

June 15, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hi Hannah

We’re really grateful for your fantastic review! It’s awesome to know you're satisfied with your Allison Homes experience and we've passed your feedback onto Val.

- Michael

Rated 5 out of 5 stars

Harriers Rest

Our experience with Allison Homes at Harriers Rest has been positive so far, Val has been there for us every step of the way; answered all of the questions we asked, and always helped us where possible.

June 9, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hi Olivia

We're absolutely delighted with your 5-star rating! Your kind words about Allison Homes mean the world to us.

- Michael

Rated 5 out of 5 stars

Great customer service

Really great service, support and communication so far from Val Duncan. Couldn't be more helpful or friendly and is making this process as clear and as easy as can be!

June 1, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hi Michael

Thanks a million for your wonderful feedback and the 5 stars! We're so happy Allison Homes could meet your expectations.

- Michael

Rated 5 out of 5 stars

Val at Harriers Rest

Val at Harriers Rest has been absolutely amazing to deal with throughout my completion process. As a first time buyer with no experience in the process, she made sure I had all the information that I needed and that I was comfortable with each step of the process. The customer experience post completion has been amazing too, would highly recommend.

April 1, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Hi James

A heartfelt thank you for your 5-star review! Your kind words and support for Allison Homes mean a lot to us.

- Michael

Rated 5 out of 5 stars

Patio door not locking

Issue raised Monday afternoon and by Tuesday morning Courtney had an engineer attend and fix the issue without any issues.

New part was required and Courtney managed to obtain from site rather than needing to go via supplier, which would have caused additional delays.

May 21, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Dear Anthony,
Thank you for sharing your positive experience! We're thrilled to hear your feedback and wish you continued success on your homebuying journey.
Julia

Rated 5 out of 5 stars

Fantastic

We are currently in the process of buying a 3 bed property in wittering Harriers rest.
I cannot recommend Alisons homes enough. Looking at the properties that have already been build, I am extremely impressed! The outside of the properties have thier own characteristics and the road layout is fantastic! Its the tidyiest building site I think I have ever seen.
I have had the pleasure of meeting Val who has been fantastic from the get go for us! She is so helpful and keeps you informed every step of the way. A fantastic asset to Alison homes. I have also met afew other employees who showed me around on the pre plaster tour who were fantastic one being the site manager! (Unfortunately I cannot remember thier names) Thier attention to detail is mind blowing!

May 9, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Dear Kelly and Tom,
Congratulations on buying a new home! We hope you continue to have a great experience. Thank you for leaving a wonderful review for Val and stay in touch.
Julia

Rated 5 out of 5 stars

Fantastic moving experience

The final couple of months before we got our keys Val was on hand to keep us informed about progress and even sent us photos of the kitchen when it was finished. Our experience from the initial enquiry was exceptional and Val carried that on.
A few days before we moved in we were introduced to the site manager Tom who showed us around our house and explained everything in so much detail we hardly had to ask any questions. Really professional and friendly. He has since knocked at our door to make sure everything was ok and even if we saw him around site he would make sure all was good. Above and beyond for sure.
Thankyou all so much,
Steve and Gill Taylor.

April 29, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Dear Steve and Gill,
We love this feedback - thank you and we hope you continue loving your home at Harriers Rest!
Julia

Rated 5 out of 5 stars

Harriers Rest, Wittering

Recently purchased a new property at Harriers Rest, Wittering. The process has been very smooth from start to finish. Val in sales has always been available to speak to and always helpful and answered and queries we had. Jacob, Tom & Ryan on site have also been extremely helpful and nothing is too much trouble for them. Exceptional service, great standard of finish and would recommend to anyone.

April 25, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Dear Lucy,
Fantastic to hear such great feedback about your new homebuying experience at Harriers Rest! We hope this continues!
Julia

Rated 5 out of 5 stars

Absolutely fantastic Sales support & on site post move in!

Absolutely fantastic Sales service from Val Duncan! Great personality, nothing is too much & swift responses to queries. She has helped us move in with no worries.
And the site team, Jacob & Tim have been quick at resolving snagging issues, which I must say have been almost insignificant, very small jobs, done by trades promptly & in minutes. Couldn’t ask for better or more friendly after sales.

March 28, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Dear Emma,
Thank you for posting your review, we love hearing this feedback! I'll make sure your kind words are passed onto the whole team at Harriers Rest. Have a great day
Julia

Rated 1 out of 5 stars

Buyer beware

Where should I start. Purchased the 4 bed redbourne after viewing the show home. When it came to choices for house, I asked for a 99% replica of the show home. The woman who went through the choices assured me that that’s what I was getting and paying for. Only to find after the property was built(wasn’t even given the option to visit the property during the build btw) that I had a completely different extractor fan, wonky tiling in my main bathroom( which was an upgrade I paid for) door handles that fell off the built in wardrobes on the day we moved in. Patchy paint work and…..I had a door that was completely different from all the other houses on my street. I have some (no offence) council estate looking door. I queried about this and the after sales team wasn’t helpful at all and just said that was the plot specification. I had been notified about my bricks and door color being different from the show home but not that I would have a complete different door that is currently ruining the easthetics of my home. They were still building right next to my home so could have easily had the door changed but instead I am stuck with this monstrosity. I will have to fork out a lot of money to change the door on my own. Build work is ridiculous and some of the site managers are just plain rude. I bought the white goods for my utility room after moving in and they have a blocker on a pipe for the dryer. I have a dryer that has a steam refresh function and that requires a certain amount of water. When I spoke to after sales ….again not very helpful at all they just parrot “that’s the specifications for the plot” I have a massive crack running through under my bay window

March 22, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Dear homeowner,
I'm sorry to hear about your experience and thank you for taking the time to leave your feedback. This does not sound like the kind of service we aspire to give all our customers. This has been escalated to our customer service team who have assured me they are investigating your case and will be in touch with you to resolve as urgently as possible.
Best regards,
Julia

Rated 5 out of 5 stars

Heating system pipe leak

We experienced a heating system pipe leak. We contacted customer care & spoke to Courtney. Within 30 minutes of the request a plumber turned up diagnosed the problem & 30 minutes later had rectified the problem. Courtney then contacted us again to organise the plasters to visit us. They arrived 30 minutes later & made good the ceiling. We would like to say Courtney & all craftsmen were professional & polite. Also thank everybody for a swift response to our request. Thank you👍

January 18, 2024
Unprompted review
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Reply from Allison Homes - Harriers Rest

Dear Mr Cook,
It's fabulous to hear such feedback! This is the kind of customer experience we strive to deliver every time. Thank you for taking the time to leave your comments which have been passed onto the team.
Best wishes, Julia

Rated 5 out of 5 stars

Friendly and professional

We've recently moved in to our dream home on Harriers Rest. The process was simple and stress free, thanks to Sam, Paul and Tom. They're always willing to help, friendly and professional. They have gone above and beyond to make it perfect for us, with regular updates and photos through the build process and the finishing touches were handled with care. We couldn't be happier with our home and would definitely recommend to others.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

From first meet to moving in

From first meet to us moving in Sam and Paul made everything happen, great communication with them and assisted us in any questions we had, and resolved them efficiently too. Cannot recommend Allison Homes enough, we have had a nothing but positive experience.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Reliable People

We’ve recently moved into our new home on Harriers Rest. From the outset Sam Robinson has been incredible!! She’s so accommodating, professional and has solved any issues we have had so quickly. She’s very upfront; if she doesn’t know the answer - she’ll find out and she doesn’t bluff!
We had a couple of blips (with solicitors), her and the Allison homes team were so supportive and patient with it and always fought our corner.
The site manager, Paul, is always on hand too for any support or questions we’ve had so far. Again, he’s resolved anything we’ve asked for almost instantaneously!
Amazing service, would highly recommend the team!

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Fab customer service ❤️

On Friday the 9th September we had our Pre-plaster appointment. Paul was fantastic, understanding and answered all the stupid questions I had to ask 😂

We reserved quite early on and have ever since been watching the property go up brick by brick! Sophia is always happy to give me an update when I email/call/just drop in. She is always really helpful and informative.

Hopefully the next time I “drop in” we will almost be at completion.

Thankyou for your patience and time 😃

September 9, 2022

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