Allison Homes - The Oaks Reviews 

Thank you to the wonderful Annabelle at Allison Homes in Norwich! We had initially looked at other developments within Norwich until we 'stumbled' across The Oaks, where we met the ever-so-lovely Annabelle. From our very first meeting with her, she really made us feel welcome, and she left us with such a positive and memorable impression of her. The knowledge that she has, her hardwork and dedication to the job, and to helping customers like us find and secure our dream home is apparent, and we really could not have done it without her. Nothing was ever too much for her, and she 'bent over backwards' to assist us. A beautiful person inside and out, Annabelle is such a kind, down-to-earth, friendly, and bubbly person, who has such a lovely way of making you feel seen and heard, and I feel like we have known her for years. Seeing her on the development is like seeing your best friend ☺️ With a lovely smile and such a warm presence, she brightens up everyone's day, and we really can't envisage having anybody else as the 'face' of The Oaks. Perhaps it should be renamed 'Annabelle Homes' 😆 A fantastic development, with some of the most lovely people working on it - from Annabelle, George, Liam, and Mark (Burt), we genuinely consider all of them to be like family to us!

Moved in to our new house at the end of march, build quality is great and Liam and George the site managers have consistently been helpful going above and beyond with any small issue we have had or help we have needed

Having moved to Norwich not knowing anyone in the area, we are thankful to have met two of the loveliest people, George and Liam. They have been very helpful and supportive. Nothing is too much for them. They go above and beyond and we are very grateful that we have met them at Allison Homes. They have been so friendly and welcoming and we really do feel at home now!

Annabelle was very friendly and informed us of the plots and types of houses and when they would become available. We also discussed part exchange. She answered all our questions and asked if we had any more to ask. We are interested in a plot and is going to keep us informed when it becomes available. We have visited several housing developments and Annabelle was the best we've spoken to. She is a real asset to Allison Homes.

An incredible experience from start to finish. We bought our Alisson Home via Part-Exchange scheme where Annabelle and Sophie both delviered exceptional service from the get-go which made understanding and handling the transaction very easy for us. They were both very attentive to our needs and always responded to any of our enquiries promptly.
After completion, members of the site team George and Burt were exceptional… rectifying an issue we had in no time as well as checking up now and then if everything was going ok and we needed any assistance. Our after sales rep Lou has been fantastic since the handover when it comes to snags and helping with further inquiries we had.
We have nothing but good to say about Alison Homes and the whole team at The Oaks in Norwich. The customer service, house quality, aftercare kits, etc have all been great. We are very happy with our decision!

Very quick and organised viewings with a perfect service from Annabelle (Sales Executive). She is an asset to the company, and incredibly friendly, personable and knowledgable. The homes on The Oaks are perfect too.

First class service, Annabella replied on a Sunday and was very knowledgeable on visit.

An absolute joke of a company. Me and my partner were In negotiations about buying a plot at the Oaks site in Postwick Norwich . On a few occasions a deal was proposed to us by sales staff. It was first approved by the regional sales manager. However it would not get MD /board approval. Why even propose these deals to a customer if they can't actually be done ??. We understand if it's the first time but when this happened on more than a two occasions ?? We wasn't even asking much more from what they could originally do for us . It was nothing ridiculous, otherwise the regional sales manager would not have approved it.
Eventually we got fed up with going back and forth on negotiation, and decided to just agree on the original deal the MD was happy to sign off. It took over 48 hours to get an answer and it requires us chasing for updates .
So thinking we could actually finally reserve this plot , we were again told it had to put forward to the sales manager and board approval again so more time waiting and wasted. So after all that we was shocked to be told the deal the MD was "happy with agreeing to" couldn't be done after all this time.
How does a company conduct their business like this if they can't even honour something or keep to their word especially from someone at the very top of the company. Their reason was they had hit certain targets they didn't want do it anymore . Is this a good way to do business with a serious customer?? A company that cannot keep it's word . Where is the element of trust, integrity and honesty.
It has totally ruined me and my partners plans and dreams of a house purchase at the site.
We would advise to anybody that has reserved to be very cautious and careful as they'll more than likely change their minds afterwards or back track on what was originally agreed. If you value honesty, trust and integrity look elsewhere especially with a such big and important purchase as a house.

Salesperson extremely helpful and informative, as well as being fully knowledgeable of development and properties on offer. All questions answered immediately and fully.

We have had a great experience with the viewing and reserving process of buying our first house from Allison Homes. Annabelle and Sophie were extremely attentive and replied instantly to any queries we had, no matter what time or day. They made sure to explain things in Lehman’s terms so we completely understood everything. They were a pleasure to deal with and would recommend them both to anyone.

We didn’t have an appt but were warmly welcomed. Explained our situation and was given lots of information about the homes, plots and site. Shown around the show homes and was given some fabulous knowledge about the best plots for our family situation. Lovely homes just need to sell ours now!

Lovely!!! Sophie is impeccable at her job!
Unfortunately the house were desiring wasn’t available at this time and the one we viewed we didn’t need our needs

Thanks Sophie

Anabelle was fantastic in explaining everything to me regarding their development and what I was interested in. However I can’t buy it at this time as the value is beyond my budget.
Thanks Anabelle for connecting me to Mortgage Advisor too!

We recently had a viewing appointment with Annabelle from Allison Homes, and we wanted to share our appreciation for the wonderful experience she provided.

Even though we eventually chose a different property, we genuinely felt the need to acknowledge her approach. She was incredibly warm, friendly, and professional throughout the viewing. The way she explained everything made us feel completely at ease — it honestly felt like we were talking to a cousin in our own family.

Her ability to connect, guide, and make us comfortable truly stood out. Annabelle is a fantastic representative for Allison Homes, and we wanted to convey our heartfelt thanks for her time and support.

I’d like to express my sincere appreciation for the amazing service provided by the team at Allison Homes. From start to finish, the staff have been professional, friendly, and genuinely committed to making the entire process smooth and stress-free.

Everyone I dealt with was patient and informative, always taking the time to answer my questions and keep me updated every step of the way. Their attention to detail and willingness to go the extra mile truly made a difference.

Buying a home can be overwhelming, but the Allison Homes team made it an enjoyable experience. Their warmth, transparency, and excellent communication gave me full confidence throughout the journey.

Thank you to the entire team for your dedication and support — you’ve made this an exciting and memorable experience! I would highly recommend Allison Homes to anyone looking for a reliable, customer-focused home builder.

Sophie and Annabelle was amazing through the whole process of us buying our home, they kept us updated all times and always helped us when needed!

Annabelle has been fantastic to deal with throughout our process in finding the perfect home. She has been so kind, thoughtful and most importantly she has listened to everything we have requested. We have been fortunate enough to find that home and have every faith in Annabelle to guide us through this exciting time. I would highly recommend Annabelle to anyone thinking of buying a new home. Sophie has been amazing too and so friendly.

My wife and I are looking to move our family into the Norwich area, and we discovered THE OAKS development. We booked an appointment at the marketing suite and were seen by ANNABELLE.
Annabelle was extremely thorough in her assessment of our needs and recommended the most appropriate homes before taking us to view them.
We fell in love with a property and Annabelle helped to explain the purchase process and helped us to reserve our (hopefully) new home!!

Sophie and Annabelle are very knowledgeable about the homes, financial options and the development. They are friendly and were good at following up my initial contact.They set realistic expectations about the build completion.

I have had a fantastic experience at The Oaks, right from my first visit to today- 5th day here.
Sophie has been amazing assisted by Annabelle. Always on hand and going the extra mile with a lovely manner and bright smile, despite my persistent phone calls and drop ins. Steve has also been brilliant - very informative and again service with a smile. Between them they have sorted all the little issues I have had in quick time.
All staff on site have been very friendly and helpful which has meant moving in on my own has been a pleasure and not stressful at all.
I am very pleased with my Dogwood and would like to thank all at Allison Homes.