Alloy Wheels Direct Reviews 454

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I reluctantly needed to buy aftermarket wheels for my Mercedes CL500. After much searching on the web I turned to Alloys Wheels Direct - these guys are absolute wheel and tyre ninjas !! I needed g... See more

Rated 5 out of 5 stars

Delighted with the new Alloy Wheels for our Caddy Van and grateful for the advice given to ensure the wheels I chose are a perfect fit. Many thanks!

Rated 5 out of 5 stars

Great service from Chris and the team at alloy wheels direct. I ordered set of alloys, tyres and TPMS for 5 series which arrived pristine, pre-inflated and balanced and ready to fit. Great selection,... See more

Rated 5 out of 5 stars

5 star service from Chris - I didn't even make a purchase with them :-) I was looking to move from 19 inch rims to 17 inch and got great advice, guidance and help via email. In the end I got directed... See more

Company details

  1. Wheel Store
  2. Car Accessories Store

Written by the company

Genuine | New | Guaranteed 20 years of knowledge in the OEM wheel market. See 4K Videos of all our Brand New Genuine OEM wheels on YouTube: https://www.youtube.com/@AlloyWheelsDirectLtd Thought you had to go to your main dealer to buy OEM wheels? Think again.. we take the pain out of your main dealer experience and ship to your door.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

454 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good service from these guys

Good service from these guys. Got the exact wheel that I wanted, with no problems at all. The main man, Tony was extremely helpful and very easy to deal with. Highly recommend these guys

September 25, 2021
Rated 5 out of 5 stars

They were very responsive and helpful…BMW wheel and tire package

They were very responsive and helpful placing my order, it was shipped on time and received in a timely manner. My order was shipped from Germany to Florida and two of the four boxes were falling apart when I received. Thankfully the wheels and tires were not damaged.Alloy Wheels was great to work with and I got exactly what I wanted. United States buyer’s should be aware that they we have to pay custom fees and foreign transaction fees in addition to purchase and shipping paid to seller. This can add up so consider it as part of your cost.Bottom line I would do business with them again, and Tony was great and quick to respond.

September 24, 2021
Rated 5 out of 5 stars

They answered my question quickly. And the shipment was also quick.

I asked to them, "How many millimeters of spacer do I need to attach the wheels to my car?"
After a while, I got the answer, "You need a 10mm spacer on the front, and a 35-40mm spacer on the rear axle."
I was able to buy the wheel without worrying about anything.
And when my payment process was completed, they shipped the item immediately.
Thanks to that, it arrived in Japan in a week.

August 31, 2021
Rated 5 out of 5 stars

Really good service!!!!!!!

Really good service!!!!!!!
I ordered some parts for my alpina wheels (non oem) wich unfortunately didn't fit.
After contact with the customer service they refund me the money.

August 22, 2021
Unprompted review
Rated 5 out of 5 stars

Very prompt reply by Tony

Very prompt reply by Tony. Almost didn't order the rims and tyres due to stock availability. Tony managed to come back with an alternative delivery which I had decided to purchase from him and shipped to Singapore

July 16, 2021
Rated 5 out of 5 stars

Super service

Super service
Wheels showed up on time well packed as described. Seller kept me updated through the whole international shipping process. Will definitely order from Tony again!

July 9, 2021
Rated 4 out of 5 stars

Only 4 stars

I would have given the services a 5 star rating, but as I didn't receive any confirmation by mail when I placed my order, the only way I could see that the payment had gone through was by consulting my bank account. This is why I put a 4 star.

Otherwise the goods as usual are exactly as stated.

Thanks for everything
Daniel Bringolf

June 20, 2021
Alloy Wheels Direct logo

Reply from Alloy Wheels Direct

Hi Daniel
Thanks for your feedback. The RAD bolts are of the highest quality - cold forged and Geomet 321+VL coated, all in Germany. Automated emails are sent by our website to confirm any order immediately after payment is made. If these aren't delivered, we would receive notification from the destination mail server (bluewin.ch in your case). We didn't receive one for your order. Would you please confirm if anything appears in your junk mail folder?
Regards
Chris

Rated 5 out of 5 stars

New Wheels for 2008 BMW 535i

Tony and Chris were very helpful in assisting me in getting new wheels for my 2008 BMW 535i...can't thank them both enough! Will highly recommend them to others! Thanks So much Guys!

Scott Naegele, Phoenix, Arizona / USA

June 18, 2021
Rated 4 out of 5 stars

My only criticism regards your shipping…

My only criticism regards your shipping charge policies. If multiple copies of the same item are purchased, shipping should be charged on the total weight NOT the number of item purchased times the individual shipping charge. As happened to me.
Your customer service representative "Tony" came to my rescue after the second or so such occurance. I am deeply grateful to him and to his essential character. I can't praise him enough and I do hope he is well compensated for his honesty.
James Clark

June 18, 2021
Alloy Wheels Direct logo

Reply from Alloy Wheels Direct

Hi James
Thank you for your feedback. Indeed the shipping cost calculated at checkout is based on the sum of the "volumetric" weight of the constituent items. In your instance, the volumetric weight of one of the items had been over-estimated and so adding one extra quantity of it bumped it up into our next shipping weight bracket (0-2kg to 2-5kg). We have now amended the volumetric weight for the concerned item. Any other shopper is welcome to email us if they experience the same issue.
Regards
Chris

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