The customer service from Alpaca Coffee was excellent. Victoria was very friendly and responded to my query within the hour. The order itself shipped very quickly, once dispatched it arrived the next... See more
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Great attention to detail with my order checking after my E-cheque payment failed and then patiently dispatching after this was rectified. The coffee itself (decaf beans) took a little getting use... See more
This is the second time I have ordered the taster pack and all three coffees are well-rounded and a treat. Even though the aromas are even stronger when using a better brewing method (I tried my frien... See more
Company replied
I am on a quest to try as many ethical coffee companies as possible. I've got Brazil Cocarive and Colombia Mustafa. I haven't tried the latter yet, but the former is really good if you like a light-me... See more
Company details
Written by the company
Awkwardly good coffee
Contact info
United Kingdom
- hello@alpacacoffee.co.uk
- alpacacoffee.co.uk
4.8
Excellent
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great company with a truly sustainable…
Great company with a truly sustainable ethos. Oh the coffees great too! Super aromatic
June 4, 2021
0% Plastic, 100% Best Coffee.
I ordered the taster pack and each was just delicious. Signing up for a subscription asap!
May 26, 2021
Lovely lovely coffee
May 25, 2021
Package arrived open at both ends
Package arrived open at both ends, on picking it up the packs of coffee just fell out. The packs themselves were intact and undamaged. I emailed Alpaca on the day of delivery to advise them but 11 days later have received no response. Apparently no customer service. Coffee's good though, but I won't be buying again.
May 18, 2021
Reply from Alpaca Coffee
Hi Stephen, thank you so much for taking the time to leave feedback - we really appreciate it as it will help us improve! I am sorry to hear about the packaging, we are currently in process of improving this so this won't happen in future. We are also really sorry you did not get a response, we didn't seem to get an email and will look into it so as to not miss them going forward! I am glad you enjoyed the coffee. Best, Victoria (Founder & CEO)
lovely coffee in recyclable packaging
lovely coffee in recyclable packaging - excellent!
April 27, 2021
Delicious, ethical, environmentally friendly coffee
Simple to order, free shipping offer, coffee and roasted and sent on the same day. Eco packaging all around, fair treatment of suppliers, ethical suppliers, and of course the coffee is great.
Thanks for providing the whole package!
April 9, 2021
Tasty coffee and great packaging
Tasty coffee and great packaging. I bought the taster pack and it’s a good variety to try the different blends. Keep up the good work.
April 1, 2021
Unprompted review
Love Alpaca!
March 30, 2021
Currently loving the Peru single origin…
Currently loving the Peru single origin coffee and have purchased it multiple times now! It is a staple in my coffee cupboard.
March 9, 2021
I applaud you Alpaca for using 100%…
I applaud you Alpaca for using 100% compostable packaging!
Why are other companies not doing the same???
I was waiting to taste the coffee before I posted a review and it is delicious too
I shall definitely spread the word. Thank you for daring to try
February 24, 2021
Reply from Alpaca Coffee
Hi Clara, thank you so much for such a positive, kind review! We are so pleased to hear you love the coffee!! Thank YOU!
Reply from Alpaca Coffee
Hi CD, thank you for your kind review - so glad to hear you'll be a returning customer!
Awesome coffee
Awesome coffee, love the environmental aspect. Would be 5 stars but I feel it could be a little cheaper for the quantity but happy to help out a good cause for a great taste of joe.
February 1, 2021
Reply from Alpaca Coffee
Hi Ridy, thank you for your lovely review. Well noted on the pricing, we will see what we can do!
Coffee 5 stars
Coffee 5 stars - The Peruvian coffee smell is incredible and the taste is so smooth!
Packaging 5 stars - compostable is another reason for also buying the coffee
1 star down because I don’t want to download a third party app to track my order. I’d rather this be given to me in an email from yourselves :-)
January 27, 2021
Reply from Alpaca Coffee
Hi R_D, thank you for your kind review and feedback! Well noted about getting your tracking via email from us - we will work on getting these emails set up!
Fast delivery
Fast delivery. Amazing taste. I love this coffee. Compostable packaging. What’s not to love ❤️
January 18, 2021
Reply from Alpaca Coffee
Thank you for your lovely review, Andrew!
Bought the 3 x tasters as a present
Bought the 3 x tasters as a present. Feedback so far has been that it is delicious! Also appreciated the non-plastic packaging and the info on sourcing that arrived with the coffee.
January 10, 2021
Reply from Alpaca Coffee
Thank you for your kind review, we're so glad to hear good feedback!
Great start to my day
This is the second time I have ordered the taster pack and all three coffees are well-rounded and a treat. Even though the aromas are even stronger when using a better brewing method (I tried my friends high-end espresso machine) my french press does the job! Will try the mexican blend next, would recommend to anyone who appreciates coffee and isn't into the very fruity roasts.
December 29, 2020
Reply from Alpaca Coffee
Hi Aida, thank you for your kind review - we're so glad you enjoyed brewing with our coffee!
Really tasty coffee
Really tasty coffee - and i love the notes about each coffee. All the bags the coffee come in are HOME compostable as well, which is great.
December 9, 2020
Reply from Alpaca Coffee
Hi William, we're so glad you enjoyed the coffee! Thank you!
Fast delivery and delicious coffee
Fast delivery and delicious coffee! Love the sustainable credentials of the company too.
October 18, 2020
Reply from Alpaca Coffee
Thanks so much for your kind words, Georgia! So glad you enjoyed the coffee!
Fantastic Aroma!
Really tasty coffee - it will make your mornings!
September 29, 2020
Unprompted review
Reply from Alpaca Coffee
Thank you Giuliana! Glad we made your morning!
Amazing coffee and amazing team!
Amazing coffee and amazing team!
The alpaca team were so helpful and kind to me while ordering my coffee! The communication was outstanding. The coffee is delicious too!
Amazing brand and amazing story! Im so very impressed
September 20, 2020
Unprompted review
Reply from Alpaca Coffee
Thank you so much Jessica! So glad you've enjoyed the coffee and ordering with us! We really appreciate your kind words!
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