I've made 2 purchases with Super Alphago and both time have been no hassle and great transactions. The products are awesome quality and more affirdable than other retailers. I love the home gym I have... See more
Company replied
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Excellent customer service. We got some gym mats but they didn't end up working out for our circumstances so we returned them to the Gold Coast shop (in basically new condition) and my Paypal payment... See more
Company replied
Product is great and was easy to assemble wiith clear instructions. I experienced some issues with the freight company, however, staff from Super Alphago got straight onto it, resolving the issue in... See more
Company replied
Very good equipment but get charged 2 delivery fees as they deliver to a depot in your state then get charged another delivery fee
Company details
Written by the company
"Alphago" is a reference to the popular board game Go, which requires a high level of mental focus and strategic thinking, similar to the discipline and focus required for a successful fitness routine. "SuperAlphago" is designed to evoke a sense of strength, power and excellence. We specialise in providing high quality fitness equipment at an affordable price for customers who value both value for money and convenience.
Contact info
Unit 3 /99-101 Spencer Rd, Carrara QLD 4211, 4211, Carrara, Australia
- 0755783197
- superalphagogc@gmail.com
- alphagofitness.com.au
4.6
Excellent
101 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent value, excellent service.
I purchased a recumbent bicycle and found the staff in both venues to be helpful, friendly and efficient. I paid an extremely good price for the bike and am looking forward to getting it set up.
Thanks
June 28, 2022
Reply from Super Alphago
We appreciate that you're happy with our customer service, Jenny. Hope you'll enjoy our product, and get healthier.
Have a great day.
Still haven’t received it
June 26, 2022
Reply from Super Alphago
Hi Rowan, thanks for your review.
As per the delivery tracking info, this order was placed on 19th June, Sunday, then the parcel was dispatched the next day. It was expected to arrive in 5-7 business days, and eventually was received on 27th June, Monday. Thanks again for confirming on the phone yesterday that you had received the parcel.
If you have any other questions, or need further assistance, please feel free to let us know. We'd love to help!
Great product and price
Great product and price. Very happy with the machine. Delivered to home on time, and despite it appearing easy (but some time 4 hours) to assemble, took the option of an air tasker to assemble. Now I can get straight into using it. Recommend SuperAlphago! Thanks.
June 22, 2022
Reply from Super Alphago
Appreciate your great review, Bruce. Looking forward to your next purchase if you need any attachments as well.
You have a great afternoon.
Everything I ordered came as shown…
Everything I ordered came as shown online bar one weight that was missing, I contacted them about it and they sent the missing weight promptly. Great customer service!
June 22, 2022
Reply from Super Alphago
Thanks very much for your precious review. Welcome to let us know if you need any further assistance in the future, for we are always here to help.
You have a great day!
Great Quality Product
Great Quality Product. Hassle free transaction and delivery was extremely fast. Thank you. Will Purchase again.
June 6, 2022
Reply from Super Alphago
Hi Teresa,
Your review of the square squat rack is appreciated. Our goal is to provide quality products at the best price as well as efficient delivery to benefit our customers.
If you have any questions or need any information for your next purchase, welcome to chat with us at www.alphagofitness.com.au. We're always happy to help.
You have a good one.
Christie - Super Alphago
Reply from Super Alphago
Hi David, thanks very much for sharing your review. We're happy that you like the inversion table.
If there's anything that we can assist with in the future, please feel free to let us know.
You have a lovely day.
I only gave a 3 star rating as the bar…
I only gave a 3 star rating as the bar is too small for the weight frame, Someone should have told me it’s not the right bar for the frame
April 16, 2022
Reply from Super Alphago
Hi John,
Thank you for purchasing with us.
Sorry for the inconvenience. As we have all the dimensions in our website, we didn't know you wanted to pack them up. Our customer service would contact you and provide some help.
If there's anything else that we can assist, please feel free to get back to us.
Kind Regards
Amy - Super Alphago
Power Cage Squat Rack. Incline Decline Bench
Brought the Power Cage Squat Rack.
Very sold well finished unit. Would buy again.
Dispatch was prompt but delivery company was a bit slow ( maybe due to Covid)
Also purchased Incline Decline Bench Press. It’s a quality finished unit also.
Could have a more stable base but they all appear to be the same design.
April 16, 2022
Reply from Super Alphago
Thank you so much for the great review and for your continued support.
We appreciate your understanding and patience. We take pride in providing great products and the best customer service experience. We hope to see you again in the near future.
Stay strong
Reply from Super Alphago
Thank you so much for the great review and for your continued support.
Great products and the best customer service experience are what we take pride in. We are more than happy to do it again for you in the near future.
Thank you and stay strong
Awesome company
Awesome company, very fast posting and products exactly as I imagined all in perfect New condition. Happy to purchase from them again in future. Thank you!
April 10, 2022
Reply from Super Alphago
Thank you so much for the great review and for your support.
Our customers deserve nothing but the best customer service experience and great products. That is our goal. We are more than happy to help you again in the near future.
Best place to deal with no fuss
Best place to deal with no fuss, I went to pick up my order and the guys at the shop couldn’t do enough for me, very satisfied
April 10, 2022
Reply from Super Alphago
Thank you so much for the great review and for your support.
Great products, great deals, and the best customer service experience are what our customers deserve. We are more than glad to do it again for you in the near future.
Thank you and stay strong,
Reply from Super Alphago
Thanks for the awesome review! We work hard to meet expectations like yours.Come back and see us soon. Cheers!
Very friendly staff
Very friendly staff, patient and helpful.
Happy with the service in store
April 9, 2022
Unprompted review
Reply from Super Alphago
Thank you so much for your kind words, Christie. We really appreciate you taking the time out to share your experience with us, Hope see you soon!
I was sent the wrong tracking number…
I was sent the wrong tracking number and was laughed at when I was told that my package had been delivered when it hadn’t
April 9, 2022
Reply from Super Alphago
Hi Brian,
Thank you for purchasing with us.
We are sorry for the inconvenience caused by sending incorrect tracking number, and didn't find out until you contacted us. As we wanted to give our customer a smile service, we're afraid you misunderstand us. We will never laugh at our customers at any time.
If there's anything else that we can assist, please feel free to get back to us.
Kind Regards
Amy - Super Alphago
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