alpharooms.com 

He supplied great customer service and dealt with booking professionally.
Many thanks

All these reviews what say spoke with Vicky’ Asher’ Tom etc etc are false reviews from staff members of alpharooms
PLEASE DO NOT BOOK WITH THIS COMPANY YOU WILL NOT GET YOUR HOLIDAY OR MONEY BACK WITHOUT TAKING THEM TO COURT

Spoke with Vicky, great help

Someone ( I wonder who ) has put an update of my bad review an tried to make it look good. Do NOT book with Alpharooms they stole our money we paid in good faith an will not return it. Rubbish company on all accounts.

Thank you to Megan for sorting out my booking today and being very helpful and polite.

DO NOT USE ALPHAROOMS

I was due to go on holiday in June last year which got cancelled due to Covid. I received a credit note stating a cash refund would be processed 1st July 2021 once the 12 months lead time has passed. I have not heard or received a single penny yet and it is October, and I have just spoken to customer service for the 12th time and been told I won't get this refund until December. Absolute shambles of a service.

PLEASE DO NOT USE

It’s been 13 months and I still haven’t received a refund for my holiday that was cancelled due to Covid.

They have confirmed I am due a refund. At first they said it would be 3 months, then it’s just be emails that quite frankly are just rubbish.

Despite they are legally required to refund me this money they appear to fob me off.

You have been warned

PLEASE DON'T USE ALPHAROOMS - IT'LL END IN HEART ACHE AND PAIN.

Sridhar Kumar EDARA - 192/198, Vauxhall Bridge Road, London, England, SW1V 1DX - Truly Holdings LTD parent company of teletext, alpharooms and alpha holidays LTD.

Aida Noreen AWAN - 105 Hoe Street, London, England, E17 4SA - Alpharooms.

Quick Google search brings up a wealth of information.

Join the facebook no refund page.

Do your research before you book, and do not believe the 5 stars - they make no sense, are jibberish and lies.

DON'T USE!!!

Ryder was very helpful in solving a book issue. He called me back to confirm it had been resolved. Thank you

ASHER was very helpful and explained everything in great detail. He made it so easy for me to book our holiday. We would reccomend booking a holiday with alpha rooms.

Paid for a hotel in 2020, was refused an immediate refund and told had to wait a year, it is now nearly 2 years and still no refund and still waiting for a reply to several emails other than we are dealing with your claim, I recommend and advise all potential customers to stay away from this company, even though I had seen their prices are slightly cheaper than others, it is better to pay more to some company who is there for you and will not, rip you off or hold onto refundable money your money

Hi everyone I just want people to know how Alpharooms is scamming most of their Irish customers at the minute I am just home from a holiday I booked 6 weeks ago with them I paid 1148 euros for accomadation in full at time of booking and arrived at my hotel late at night to be told they had cancelled my booking 1 week before my trip and they had not informed me so I was truly heart broken by this but to rub salt in the wounds I spent 3 to 4 days phoning customer care numbers in Ireland and the UK to which they answered some and then passed the calls on and eventually just hung up on me and all my emails were met with total silence only 1 reply asking me to phone a number I had phoned 6 times already and they hung up again my sister I was only made aware had the same problem and she hounded them we are both based in Ireland 🇮🇪 and when she eventually got tru to them they told her point blank they are only dealing with customers who have a UK address SO please people specially in Ireland beware

ALPHAROOMS FRAUDULENT ACTIVITY

AVOID THIS COMPANY.. On arriving at my Hotel in Mallorca I was informed the booking I made through Alpharooms had been cancelled, After constant phone calls and being given different phone numbers to which no-one answered, I had to find another Hotel and had to pay them directly, My partner is disabled and I have my own medical issues so the stress of it all was unbelievable, I now have to try and claim my money back.. I can only imagine how that is going to go?

Hands down the most dishonest company I have ever booked with. Customer service is non existent and they blatantly lie to you and block emails. As many have said check out the Facebook page there are thousands of people this disgrace of a company have ripped off.

Martin was very helpful and beat the price offered by Booking.com.
He also booked our transfers from the airport, which was very helpful.

We will book with Martin for our next trip.

Do not trust any review that gives more than 1*.
(And they only get that because there is no zero option!)

Quite simply they are frauds, crooks and charlatans, whose directors should be in prison!

Vincent was very helpful sorting out our change of accommodation. Thanks Vincent.

I have had mixed experiences with Alpharooms to be honest, however I must say that I was helped enormously today by Asher who managed to amend my booking after my flights were changed. After, at one point, vowing never to use Alpha rooms again, Asher’s helpfulness has changed my mind! Top customer service

I would say the service is appalling but that would require a member of staff to acknowledge an email. Booked a holiday through alpha rooms and paid in full up front last August only to arrive and discover the hotel we had booked had been closed since March. The hotel owner had explained they had contacted Alpharooms to reject the booking and that they were fully aware they were closed but Alpharooms had failed to contact us and taken payment anyway. As a result we had to stay in another town 10 miles away and had additional travel expenses travelling to our desired location. I've been contacting Alpharooms via email since last September and I am yet to receive even a reply even to advise that someone will look into my query. I've tried calling on numerous occasions only to be told that a member of their customer service team can only resolve the issue via email. I fully understand how difficult the past two years have been on the travel industry and can empathise with how this has affected staffing levels however it is not acceptable to ignore a customer for an entire year. I receive at least two automated promotional emails from alpha rooms on a weekly basis so the company is clearly still in business. I have also noticed that previous bad reviews have been deleted from other customers so I am very sceptical of how this trust pilot page is managed. If you look on their Facebook page it is also flooded with details of people's negative experiences. My advice to anyone considering using this company is to avoid, stick to the trusted providers. If there is a problem which the company is responsible for, don't hold your breath waiting for someone to help. The company seems to prioritise cheap sales and spend or care very little on the customer experience and ensuring they can provide a dedicated team to resolve the simplest of issues.