alpharooms.com 

DO NOT USE THIS COMPANY!!!!!!

We booked our flights to Albufeira with transfers to and from the hotel. When we arrived we were stranded as our transfer was not there, we called the transfer company and were told they never received payment from Alpharooms. We then contacted Alpharooms and were told to get a taxi and send them the receipt, the lady in Alpharooms also confirmed that our transfer back will definitely be here as she received a confirmation email. So we got on with our holiday until the day before we were due to leave, we rang the transfer company to confirm ourselves as we didn't want the hassle we faced previously only to be told once AGAIN that the transfer company never received payment and that our booking was cancelled again. I called Alpharooms to find out what was going on and after being on hold the guy blatantly said call back in 2 hours and hung up on us??????

Save yourselves the hassle and stress and do not use this company.

DO NOT BOOK THROUGH ALPHAROOMS!!!!! We made a booking with alpharooms back in May 2021 for an August stay at a hotel. The hotel did not receive payment from alpharooms. We could not get a hold of them until after our stay. We therefore had to pay the hotel. After we had already paid alpharooms! It is now October, and we still have not received our money back from alpharooms or a confirmation that they paid the hotel - and we keep getting the run around from them. They just say, email customer relations. However, you get an automated email back from cosutomer relations stating that they will get back to you within 28 days. Basically, we paid twice for our hotel stay. Alpharooms will need to give us our money back OR give us confirmation that they did in fact pay the hotel. They stole our money - unless we can get it back.

DO NOT BOOK WITH THEM!
I've been waiting for refund for 18 mths! They always have the same answer which they repeat to everyone. If something goes wrong you will be left with nothing and no help. DO NOT BOOK WITH THIS SCAMMERS AND THIEVES!

I paid for a holiday that we were due to go to in June 2021. The holiday was cancelled due to Covid, the hotel was also closed. They will only give a credit note. I don’t want a credit note as I don’t intend to use them again due to their appalling customer service. The cancellation was no fault of our own. When I spoke to and advisor, I said I wasn’t ending the call until someone can advise re a refund. They just said “ well I have all day, so u can wait as long as you like “ Disgraceful

Your staff do not know what they are doing! Passed from 1 person to the next ! Asked for a full refund to be told 12 months or a credit note ! Disgusting! Need that money now

The best way to get your money back is to raise a claim through your credit card company. Once I did this it removed all the stress of dealing with these gangsters and I had my refund within 8 weeks having fought with Alpharooms for months.

AVOID AT ALL COSTS !!!!

THIS COMPANY CANCELLED MY HOTEL BOOKING WITHOUT MY KNOWLEDGE LEAVING ME WITHOUT ACCOMMODATION IN SPAIN AND ARE NOW REFUSING TO REFUND ME

HORRIBLE PEOPLE

Still promised a refund from jasmine , mire and more lies from this one ,keeps telling me to have patience , I've waited since 2019, dont she think that's long enough,bunch of thieves that's all they are, hope you get fined millions for what you have done to your customers,every single member of staff are liars

I had my holiday booked for June 2020, I only now had my money back because I had to go through court!!! If you go on Facebook there’s a group of thousands of people in the same situation - Facebook group is called ALPHAROOMS NO REFUND SUPPORT GROUP. Have plenty advice to stay away!!!

AVOID!! Cancelled our booking with the hotel a week before we travelled and didn’t bother to tell us.
I have been promised a full refund five times in the last two weeks. I have yet to receive one penny back from alpha rooms.
ABSOLUTE ROBBERY!

The company Alpharooms forgot to transfer money for our hotel and the booking was canceled. We found out about this by arriving in Turkey on hotel's reception. I stayed on the street with 2 another families (5 adult and 8 children). Instead of a good hotel, we had to urgently order another cheap hotel. Since the prices skyrocketed and we couldn't afford a room in the same hotel. The company abandoned us and refused to help in any way. If you are going on vacation by this company, prepare for everything terrible. Because of their mistakes, you will pay off!

My booking query was resolved quickly, thank you Jasmine for all your help.

Hi
Just spoken to Asher customer service advisor very helpful and sorted out my query about adding two friends onto my booking.
Nothing was too much trouble!
Thanks

I booked a new holiday for next year using a previous Alpharooms credit note. The man I spoke to, Asher, was really kind, helpful and efficient, the whole thing was booked and confirmed in 20mins. A very good experience.

On arrival at the hotel in Madeira, we were informed that alpharooms had cancelled our booking leaving us having to pay the hotel direct, after sending numerous emails and making several mobile calls, we were met with complete silence, DO NOT DEAL WITH ALPHAROOMS THEY ARE ROGUES.

Just for those people that are reading these positive reviews , please please DO NOT be fooled by them , when I amended my booking a guy called vicky was indeed very helpful but this was because I wasn't actually asking for a refund , after making the ammendment vicky practically begged me to write a good review based on his service which was great at the time but unfortunately I'm writing this at my hotel in Portugal which was cancelled by Alpharooms 24hrs before arrival leaving me to foot the bill or turn around and go home. After several unsuccessful phone calls to Alpharooms I coincidently happened to get through to the same guy ( vicky) who was not so helpful and told me there was nothing he could do . These positive reviews are begged for from those people they amended bookings for . BE WARNED ! you may not have a hotel on arrival ,

VINCENT was fantastic!
Understood the problem and sorted it out for me INSTANTLY 😃. Polite, clear, professional and yet kind and friendly. He is a credit to you all. Thank you.

Asher was absolutely amazing 👏 done all in his power to help me and my family to get accommodation I'm giving 5 stars but if I could I would give him 10 so professional

I have read a lot of negative reviews for Alpharooms and thought I would share my experience of a break that we actually finally got to take last week.
This was originally booked around 2 years ago for last year and was paid in full. Due to Covid, we postponed and took the option of the 'voucher' and rebooked for this year. There was no problem in moving the holiday to this year and I will admit i was slightly nervous about the booking after reading the reviews. But there was no problem at all..
Seems a lot of the bad reviews are from people not getting money back and I understand, but from my own personal experience using a voucher to re-book there was no problem.
I do however have another booking that i want to change (was told free amendments when booked) and they are trying to charge me about the same in admin fees as the book costed to move it. So will see how i get on there and cover on another review.

Exceptional customer service. Vincent was very professional and helpful. I was very stressed about my booking being cancelled last minute and he did everything he could to assist and sort this for me. Thank you so much for your help 😊