Alpherior Keys Reviews 64

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

I recently bought this keyboard and just recieved it a couple days ago, this was a huge step up from my last keyboard. Alpherior Keys support was a huge help for me, they will fix anything you didn't... See more

Rated 5 out of 5 stars

Best quality in stitching and design for their mousepads. Different colorways and aesthetics that will take your set up to a different level, I loved the fusion design so I wrapped my Nintendo switch... See more

Rated 5 out of 5 stars

Incredibly high quality products. Have bought plenty of items so far and they’ve all been top tier and arrived extremely fast. Their customer support is immaculate and I truly have never seen anything... See more

Rated 2 out of 5 stars

I had a frustrating experience with their keyboards. I received an incorrect product, and two damaged. After this, they decided to no longer respond. I have attempted to contact them to no avail.... See more


Contact info

3.7

Average

TrustScore 3.5 out of 5

64 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Alpherior Keys is the best hands-down

Alpherior Keys is the best hands-down. I have ordered several keyboards and keycaps as well as mousepads and they are outstanding quality. The customer service is second to none. Highly recommended!

December 1, 2021
Unprompted review
Rated 1 out of 5 stars

Do not ever order from them I ordered…

Do not ever order from them I ordered in August and 8 didn't get my order I emailed them they got back onto me and said that if I don't get my package in a month they would give me a return but when a month's time I emailed them again no answer I have emailed the much more times and no response never order from them

November 2, 2021
Unprompted review
Alpherior Keys logo

Reply from Alpherior Keys

Hi! We apologize for all delays. It appears this issue was already resolved and refunded. International Shipments are tricky and in accordance with our Policies we can not issue a Refund until the Package is Returned, Delivered or Marked as Lost.

Rated 1 out of 5 stars

Would have given a zero if possible

Would have given a zero if possible. I placed an order on August 4, which at the time the website said turn around times were one day. My order has been in "pre-transit" since and it is now October 12th. I have tried multiple times to reach out to the company and have yet to receive a response. I just want my money back so I can do business with a real company.

October 12, 2021
Unprompted review
Alpherior Keys logo

Reply from Alpherior Keys

Hi! We Apologize for any inconveniences. It appears this issue was already resolved and refunded through our Support System.

Unfortunately we are unsure what had happened
The Pre-Transit Notification only appears once we've fullfilled the order on our end, so it should have gone out and we were unaware it didn't until it was too late.

All Items are currently in Stock & Shipping
If you wish to reconsider please email Captain@AlpheriorKeys.com for a 25% OFF Discount Code

Rated 1 out of 5 stars

Utter Disappointment

On 8/5 I ordered a mechanical keyboard and mouse pad my daughter wanted for her Birthday she had seen on YouTube. On 8/15 I emailed Alpherior Keys to find out the status. I was told they didn't have the keyboard did I want a different model. I responded that I wanted take the other model, and asked when could I expect it. I never received a response. I emailed 3 more times to no avail. I also did dm them via twitter and never received a response. I have called the phone number on the website several times over the last 2 months. All I get is a message to communicate via the website. It is now October 2nd and I have received no communication. I will be contacting my credit card to now dispute the charge. Not to mention my daughter is disappointed.

October 2, 2021
Unprompted review
Alpherior Keys logo

Reply from Alpherior Keys

Hi KBalb! We are so sorry about our Delays. When you Ordered The Keyboard you ordered was out of stock and on pre-order. Unfortunately due to the West Port Congestion the Restock Batch you Pre-ordered into was extremely delayed and we did not receive the Keyboards until the last week of NOV. Notice of delays were visible on our Website under the shipment tab on when we'd expect to receive the restock.

Everything is now in Stock and Shipping within 2 Business Days. If you'd like to reconsider and re-order with us please email Captain@AlpheriorKeys.com for a 25% OFF Discount Code.

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