AlRayan Bank UK Reviews 

I couldn't be happier with the service I received from Fozeea on Friday. Her professionalism and dedication were evident throughout our conversation. She is a true asset to Al Ryan Bank. I am happy to give five stars to Al Ryan Bank and Fozeea!

Excellent Customer Services. Attentive and supportive throughout.

Spoke to Bipul Meah for over an hour today who helped me down the app and talked me through the application process. Bipul was highly knowledgeable, friendly and professional. I really felt I was highly valued by him. Bipul is an asset to Al-Rayan Bank and provided an exceptional high standard of service. Thank you Bipul

Recently had communication with regards of my home purchase plan. The staff were really helpful and quick to reply. Would like to mention Sana Naveed, who explained everything very clearly, was quick to reply to my queries. She made the whole process seamless. I hope they provide further home purchase plans in the future for other people to benefit.

Horrible mobile app. Extremely outdated and difficult to use. Worst user interface I've ever used.

Have not been able to log in to my account for the past few days because the app gets stuck in a login cycle.
Online banking is a joke to get setup.
Transferring funds takes ages.

Literally the only reason I opened it was because of the shariah compliance. Looking at alternatives now.
I highly recommend anyone looking at opening an account to look at alternatives.

App just not working on Android devices, tried it on 3 different devices, tried deleting app reinstalling, running absolute latest software, latest version of app and nothing, it just keeps stopping - what use is a bank if you cant login to it and get your money - worst bank of all time, i will be taking this matter to the ombudsman

App not working, I have removed it and reinstalled it. It is completely unresponsiveness. Tried to call Al Rayan and its impossible to get through. The automated voice service is very irritating, takes much much longer to get anything done. You say a simple instruction and it takes you somewhere else. The old system was much better, simply just typing in the account number, date or birth and pin number on the keypad.

My Al Rayan app will not open. It was fine last week. I cannot access my savings on line either as you need an authenticator app and it is not available to my Samsung A70 phone! First time I have had a problem. My Google & system software is up to date with Android 11. Other banking apps I have are working fine. I've shut down and restarted phone, I've uninstalled Al Rayan app, then reinstalled to no avail. It still won't open. Took 20 minutes to get through to Muhammad on the helpdesk. He was very patient, but could not understand why my app is faulty. He's raised an IT issue but could not tell me how long they will respond. He tried to post me a device in order to access my account via my PC, but was not allowed because I have an App!!! Finally he was given permission to post this device but, apparently it might take 2 weeks to arrive!! Exasperated and very disappointed

I had great experience with AlRayan Bank customer service representative Fozeea Jabeen.
She took her time out to help me with my account issue.

App completely stopped working. Have done all the things suggested to others. Nothing. I've been with AlbRayan a number of years and they are hard work. Now others are offering better rates probably best to leave. Perhaps that's why app isn't working, lots of people removing their money?

The customer service is excellent. They are very helpful with helping me log back into my app. I had a very friendly service with Bipul.
Thank you

Knowledgeable. Polite. Completed the task efficiently.
Assia Ahmed helped account opening professionally made the process Easy

I AGREE WITH OTHER CUSTOMERS. WORST BANK I HAD TO DEAL WITH EVER. WITHDRAWAL AND APP ARE AT SNAILS PACE. NO WITHDRWALS AFTER 4.30PM WEEK DAYS AND WEEKENDS. NEED TO BE IN LINE WITH WESTERN BANKS IN PROCESSING WITHDRAWALS. SURPRISED NO ONE HAS CONTACTED THE REGULATOR OR THE OMBUDSMEN

Failure to provide my wife with a closing statement and a statement of interest received despite being asked twice by secure message ahead of closure and also by email, all unanswered. It's no use posting secure messages to an account that cannot be accessed, is it? We will try again by phone but it really would not be necessary if the bank had responded to previous requests.

Addendum: We have telephoned to request the closing statement and the certificate of profit to the date of closure. Today we receive a certificate of profit for the last tax year and no closing statement. Why is this so hard please?

Dear Sirs, I would like to share my recent experience with Imran Wani. The event was triggered by the dormancy of my company's account as my letter to keep the account active was a few days outside of the 30-day grace period due to various reasons including the time lags in postal delivery. Strictly speaking, if he wanted, Imran could easily take the most hassle-free approach by playing the hard all, i.e. you were late so there is nothing he could do. Luckily for me, this is not his approach. Instead, he patiently listened to my explanation and then went back to coordinate within the bank's corporate system a number of times. After his efforts lasted about three days, my account was eventually reactivated. For me, there are two things I would like to single out for appreciate: (1) the outstanding effort by Imran to listen to the customers and be prepared to be sympathetic and accommodating; (2) in the meantime, the bank has demonstrated its effectiveness and being open-minded, Because of this, it had saved me a lot of hassles to get things back to track. Many thanks to Imran and many thanks to Al Rayan Bank!

Zakeria was most helpful and courteous with my query

I recently tried to close an instant access account. It was painful. I was told I had to write and post a letter. I did so. Once they had received it, they then informed me that it may take up to 15 days to close. Not exactly instant. I could only take out 10k a day by phone, or 20k a day by the app. So, the soonest I could have my "instant" access would have been 5 days.

However, that day, the app was not working...it was a bit like a farce.

Avoid, in my opinion, until they have systems which are able to actually deliver what has been marketed.

They did begin an investigation into the complaint I raised during this process, but I have bowed out now that I have my money so am not engaging...not my problem to solve. I do hope the investigation leads to some changes, though.

Exasperating bank. App not fit for purpose. Customer service hard to reach, polite but out of their depth. Pleased to be leaving them but who knows what hassle that will entail. Won't use them again.

I have been a saver with Al Rayan for 4 years and during that time I have always been completely satisfied with their service and the competitiveness of their savings products. I can't therefore understand why they have slipped so badly since June with the return offered on their easy access account. The Expected Profit Rate remains at 4% despite the new market leaders, and there are several of them, reaching 4.93% today. I know I can "vote with my feet" but I actually feel sad to do this. I guess I am being a bit of a fool by feeling loyalty to a bank which does not seem to have the same feelings towards its clients.