Alternative Reviews 

196
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Fabulous range of products many of which seem to be unique to this brilliant gift shop. We selected 3 of their amazing abstract prints of the fells - due to our concerns in transporting them home... See more

Company replied

Rated 5 out of 5 stars

I follow the shop on Instagram,and recently an image popped up of a new product, a beautiful, tall floral design vase. It was just what I'd been looking for, I simply followed the link, and minutes la... See more

Company replied

Rated 5 out of 5 stars

Ordered from Alternative twice in a week. On both occasions they delivered within 1-2 working days. Very impressed with their website display and delivery. And as a good will gesture, during this ch... See more

Company replied

Rated 5 out of 5 stars

Ordered online, arrived quickly and well packaged. Only one thing better than ordering online and that’s shopping in the shop. Love this shop, lovely atmosphere and the staff are very helpful. We... See more

Company details

  1. Gift Shop

Information provided by various external sources

We offer a range of design led gifts and home decor products. We have been doing this for 35 years and still love doing it !


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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4.9

All reviews

(196)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought some glass Christmas…

I bought some glass Christmas decorations when in Keswick but didn’t buy enough. Ordered more online and they were here in a couple of days despite the postal strikes. Absolutely gorgeous decorations.

December 13, 2022
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Reply from Alternative

We are SO pleased we could help and Royal Mail did their bit, under difficult circumstances (!!) as well … we wish you a very Happy Christmas 🤶

Rated 5 out of 5 stars

Great shop with huge variety

Great shop with huge variety, I ordered online, delivered very quickly.
Staff are very friendly and helpful.

December 5, 2022
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Reply from Alternative

Thanks so much James, really appreciate your comments 😀Happy Christmas Elaine

Rated 5 out of 5 stars

Great prompt service

Great prompt service. Posted the day after ordering.

November 29, 2022
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Reply from Alternative

You’re so welcome Ellis, we really appreciate your custom 😀

Rated 5 out of 5 stars

I live a few minutes from the Keswick store

I live a few minutes from the Keswick store. The welcome is always pleasant and the store layout is different with each visit. I regularly pop in for gift ideas because there always seems to be something appropriate. Lovely staff and great gifts.

December 6, 2022
Unprompted review
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Reply from Alternative

Thanks so much Ian, it’s lovely to hear our work is appreciated , aren’t we all so lucky to live in such a beautiful place 😀

Rated 5 out of 5 stars

Amazing such a beautiful item

Amazing such a beautiful item. Really happy with the service thank you will definitely use you again xxx

December 6, 2022
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Reply from Alternative

SO SO pleased you are happy with your purchase… makes us happy 😀 Thanks very much Elaine

Rated 5 out of 5 stars

I’m still waiting for my goods

I’m still waiting for my goods . Due to royal mail been on strike . So I got in-touch with Alternative . They were very helpful in trying to trace my order . For me and said they would be in-touch next week to see if I have received them

December 4, 2022
Rated 5 out of 5 stars

Elaine was super helpful and really…

Elaine was super helpful and really went over and beyond for me

much appreciated xx

November 25, 2022
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Reply from Alternative

Awwwwhhh Judith, you’re too kind, you were so patient with us 😂… pleased you were happy with everything… happy Xmas 🎄

Rated 5 out of 5 stars

Good web site

Good web site, lots of gifts to choose from .My purchase arrived well wrapped and quite soon after ordering. very pleased. Also love shopping in Keswick!

November 1, 2022
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Reply from Alternative

You’re so kind, we really appreciate your support, hope we can help you again in the future … kind regards Elaine

Rated 5 out of 5 stars

Great shop with lovely gifts

Great shop with lovely gifts. I placed an order and was kept informed about delivery from a lovely lady. I highly recommend Alternative gift shop. X

October 19, 2022
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Reply from Alternative

Awwwwwhhhh Thanks Katherine ❤️

Rated 5 out of 5 stars

The goods were picked

The goods were picked , packed and delivered quickly and safely

October 7, 2022
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Reply from Alternative

Thanks so much for your lovely review Gillian, pleased we could help, hope we can again 😀

Rated 5 out of 5 stars

Good service

Good service, parcel was fragile but and well wrapped delivery very quick, would definitely recommend them

October 4, 2022
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Reply from Alternative

Thanks Jan… really appreciate knowing you’re happy 🙏

Rated 5 out of 5 stars

Brilliant Gift Shop

Brilliant experience.
Lovely items.
I have been looking for this ornament for ages. Will be buying from them again.

September 21, 2022
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Reply from Alternative

Thanks so much for your lovely review Jenni, SO pleased we could help 😀… Elaine

Rated 5 out of 5 stars

The shop has a wide and appealing…

The shop has a wide and appealing selection of gifts at affordable prices. I saw just the right gift for a wedding anniversary present and the staff couldn’t have been more helpful in sending it to my home address.

August 7, 2022
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Reply from Alternative

Pamela.. thanks so much for your lovely comments… really pleased we could help.. kind regards Elaine

Rated 5 out of 5 stars

Great service

Great service! A blip on the website were I left some feedback- I got a courtesy call to acknowledge this and goods on the way - very happy with purchases- thanks again and will use again

July 17, 2022
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Reply from Alternative

Thanks so much for your order and feedback, really pleased you’re happy with your purchases and would love to help you again 😀

Rated 5 out of 5 stars

Lovely Shop

Visited the shop in Keswick and found some lovely items for home. Later ordered some items , last minute, to add to wedding presents. Because it was quite last minute , I sent a message asking if they could possibly make a speedy delivery. The items were sent well wrapped and received within 2 days . Excellent service and beautiful products.

June 21, 2022
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Reply from Alternative

You are SO welcome… hope we can help again 😀… thanks Elaine

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