AlwaysKnittingSewing Reviews 1,624

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and willingness to go the extra mile, often providing expert advice and support. The quality of products, especially fabrics and accessories, is frequently highlighted as excellent, with many reviewers noting their beauty and durability. The delivery service is also a significant positive, with many orders arriving quickly, often the next day, and sometimes even described as rivaling large online companies. People appreciate the efficiency of order processing and the prompt dispatch of items. However, some customers mentioned a limited selection of children's fabrics, and a few experienced delays with their orders, particularly around holiday periods.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Product

Consumers consistently express high satisfaction with the product quality. Many reviewers praise the... See more

Delivery service

Reviewers express high satisfaction with the delivery service. Customers consistently praise the speed and... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy-to-use website and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent small business with the best customer service. Phone calls and emails answered by the ladies themselves who can answer your questions. Orders posted the same day. Best quality fabrics a... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Always Knitting and Sewing enough I found them by chance during lockdown on their facebook lives. Since then I became a stitchi club member, I’ve purchased the last 2 years adv... See more

Company replied

Rated 5 out of 5 stars

I joined AKA during the covid lockdown Excellent service great tutorials and very good projects. I found when ordering it is usually here the next day.when ordering over the phone it’s great talking... See more

Rated 5 out of 5 stars

Absolutely amazing products, the shipping is incredible Customer services are always like your best friends. So helpful, caring, kind, nothing is too much trouble, always very happy to advise,... See more


Company details

  1. Hobby Store

Information provided by various external sources

Always Knitting & Sewing, Online Shop; polycotton fabric, cotton fabric, fat quarters, fat quarter bundles, ribbon , buttons, bias bindling, fleece, lace,


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Quality fabric ordered one day and delivered the next. Where can you get better service? If you need to call you actually speak to a person with knowledge of their products and how to use them!

April 25, 2026
Rated 5 out of 5 stars

Excellent Service

I joined AKA during the covid lockdown
Excellent service great tutorials and very good projects. I found when ordering it is usually here the next day.when ordering over the phone it’s great talking to a human.every one is very friendly.

May 4, 2026
Rated 5 out of 5 stars

Absolutely amazing products

Absolutely amazing products,
the shipping is incredible
Customer services are always like your best friends.
So helpful, caring, kind, nothing is too much trouble, always very happy to advise, for us to learn and grow in confidence.
My very happy place
Thank you so much you incredibly lovely ladies. 🥰

April 26, 2026
Rated 5 out of 5 stars

AKAS and Stitchi sewing club are…

AKAS and Stitchi sewing club are amazing. I’ve been a customer for a few years and I can honestly say it’s one of the best things I’ve ever done joining the club. It’s a sewing family you need in your life. Live shows on Facebook every week which you can interact with, with the same tutors and regular sewing ‘friends’ you feel like you get to know. They show your makes on the shows and really make you feel part of the club. You can ask questions about your sewing projects and about pretty much anything! So much fun and really informal but loads of expert advice helping you with your confidence to improve your sewing whatever level you are at. Hundreds of step by step video tutorials on the hub made by the small team of amazing tutors mean that anyone who wants to sew can! Beautiful fabrics and accessories and also a monthly subscription box available to purchase from AKAS website. You can phone them and speak to a real person! They go above and beyond to help you. The Facebook page is always there to post your projects on and ask any questions. Tutors and members are always happy to help. This really is a 5* business.

April 24, 2026
Rated 5 out of 5 stars

Sewing materials

This company is brilliant

March 28, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Christine - thank you for taking the time to leave us this lovely review - as a small family business it means a lot to us. Kind regards. Donna x

Rated 5 out of 5 stars

The best place to shop.

I have been a member of this community for several years and have found nothing but helpful advice and friendly staff always willing to go the extra mile. The customer service is second to none, always a human on the end of the telephone and a very quick response to e-mails and Facebook queries.I cannot think of many organisations who have such a quick delivery of orders. I do find that there is a limited amount of children's fabrics but otherwise, a wonderful place to shop.

March 26, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Andrea - thank you for such a lovely review and for being a valued member of the Stitchi Sewing Community. I am delighted to hear that you find our customer service second to none - as a small family business this means a lot to us. Kind regards. Donna x

Rated 5 out of 5 stars

Received my order promptly and the…

Received my order promptly and the fabric was of excellent quality.
The colours and designs were true to the images shown on the website.

March 29, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Sheila - thank you for taking the time to leave us this lovely review, as a small family business it is very much appreciated. I am delighted to hear that you found the fabrics your received were a true representation of the images on our website. Kind regards. Donna x

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Excellent service.

March 25, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Evelyn - thank you for taking the time to leave us this lovely review - it is very much appreciated and I am delighted to hear that you have been pleased with your purchases and the service we offer. Kind regards. Donna x

Rated 5 out of 5 stars

Never had any problems and the same…

Never had any problems and the same this time round. Always know the quality of fabric is lovely. Delivery is quick. Thankyou

March 29, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Christine - thank you for leaving us this lovely review - as a small family business it is very much appreciated. I am delighted to hear that you love the quality and the service we provide. Kind regards. Donna x

Rated 5 out of 5 stars

When I started to sew…

When I started to sew about 5 years ago I had no clue what to do. I found AKAS and liked what I read and it made me excited at the prospect of learning to sew.
The knowledge they have is immense, they are very customer focused. You'll find it hard to find a sewist who doesn't love the ladies from Chorley

March 28, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Kim - Thank you for taking the time to leave us this wonderful review - it is very much appreciated. Thank you for being a valued member of our sewing community and we look forward to seeing all your projects. Kind regards. Donna x

Rated 5 out of 5 stars

Always Knitting and Sewing are SO…

Always Knitting and Sewing are SO brilliant, I have had a couple of questions about things and they’ve always answered me really quickly and were so helpful. I’ve ordered from the website as well and the orders always come quickly and are good quality items. Joining this subscription was the BEST thing I’ve done. I’m a beginner sewer and I absolutely love it. The video tutorials are nice and clear to follow so it makes it much easier than just written instructions… all round… well worth it!!! And makes me very happy.. would highly recommend.

March 27, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Gilly - thank you for taking the time to leave us this fabulous review - it is very much appreciated. I am delighted to hear that you are loving the Stitchi Sewing Club and that it makes you very happy - this is wonderful. Kind regards. Donna x

Rated 5 out of 5 stars

I cannot recommend AKAS enough

I cannot recommend Always Knitting and Sewing enough
I found them by chance during lockdown on their facebook lives. Since then I became a stitchi club member, I’ve purchased the last 2 years advent calendar and have ordered the 3rd
Customer service is 2nd to none and when you speak to the girls on the phone, it’s like chatting to lifetime friends.
Ladies please never change and continue to bring us wonderful fabric and many more tutorials

March 25, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Deborah - thank you for taking the time to leave us this wonderful review - it is very much appreciated. Thank you for your loyalty and I am delighted to hear that you love the Stitchi Sewing Club and the Advent Calendars. Kind regards. Donna x

Rated 5 out of 5 stars

Amazing quality and fantastic customer service

I wish I had found this company sooner. Delivery times that rival large online companies. The quality of products from AKS far outweigh other companies.

February 23, 2026
AlwaysKnittingSewing logo

Reply from AlwaysKnittingSewing

Hi Natalie - thank you so much for taking the time to leave us this wonderful 5* review - as a small family business this is very much appreciated. Kind regards. Donna x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look