Leila was very helpful. She was able to refund the full amount. Leila was kind and caring during our interactions. Thank you so much for your help! Holly B
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
13/01/2025: I cannot believe this scam/fake company is still trading. The amount of people here on Trust Pilot that were deceived like my wife is extraordinary. 20/01/2025: Today we received our goo... See more
Someone had set up an account in my name and money had been taken out. Luckily this company has an amazing customer service team. Jose immediately got on to the matter and refunded me the money withou... See more
Had an unfortunate experience with an account being set up without my consent and knowledge. However the company was contacted the next day when I had received emails from them and they very kindly ca... See more
4.2
Great
213 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jose
Jose, canceled my membership that i did by mistake and did my refund with kindness and patience. I appreciate it alot. Thank you Jose.
October 16, 2024
Unprompted review
They took money from our bank
They took money from our bank, without even any agreement from our side. When we asked to get a copy of any website or document where we ever should have given nay permission, we NEVER got any answer. With a lot of difficulties, we could get this theft to stop. Never do any business with this company.
August 14, 2024
Unprompted review
Customer service
Had an unfortunate experience with an account being set up without my consent and knowledge. However the company was contacted the next day when I had received emails from them and they very kindly cancelled the account and refunded my monies. Very efficient services from Anna & Lenor. Thank you.
September 24, 2024
Unprompted review
I had a problem
I had a problem, and the team resolved it in a timely fashion.
September 23, 2024
Unprompted review
Complete scam wouldn’t have enything to…
Complete scam wouldn’t have enything to do with them making fake accounts for people too login too taking money from you but when you contact them they say you don’t have a active account with us they shouldn’t be allowed to do this to people it’s shocking how they get of with it terrible 😢
September 9, 2024
Unprompted review
He help me and he try to fix my problem
He help me and he try to fix my problem
September 5, 2024
Unprompted review
Customer service 5 stars
Someone had set up an account in my name and money had been taken out. Luckily this company has an amazing customer service team. Jose immediately got on to the matter and refunded me the money without any issues. Thanks so much
September 3, 2024
Unprompted review
The customer service team …
The customer service team were very helpful
August 27, 2024
Unprompted review
Scammers. Avoid, avoid, avoid!
Clicked on a link to buy some trainers via TikTok shop only to find that they charged me £10 for a membership and tried to put me on a recurring membership for €45 per month. Contacted the company who denied being on TikTok and denied any transaction For trainers and told me they would cancel my membership. Total scam. I have notified TikTok and my bank who will pursue them as a fraud.
August 26, 2024
Unprompted review
Fraud phishing company
Fraud phishing company! Scammers get you to give details and submit you to a membership without your awareness!! Scam do not purchase here!!! Fake DHL email asking for small amount for package delivery.. which then becomes a subscription of 65 per month!! How can they get away with this!
August 24, 2024
Unprompted review
Happy Customer
My issue was resolved without any issues. I didn't have to follow up with numerous emails back and forth. This is really truly appreciated when we receive service like that.
August 20, 2024
Unprompted review
Good service
June 12, 2024
Unprompted review
thank you Bob for your good assistance
thank you Bob for your good assistance
August 13, 2024
Unprompted review
Great experience with call centre
Great experience with the call centre after a mix up on the web site.
Funds return problem sorted without fuss or doubt
August 6, 2024
Unprompted review
Like al the others they debit 6,95€ of…
Like al the others they debit 6,95€ of my Visa and I don’t know why.
How can I contact this company?
I also copied the payment info with my comment to the Belgian fraude police.
July 29, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.