I have ordered face masks from this site on a number of occasions, because I was very satisfied with their comfort, fit, and protection. In Sept., I placed an order for $100 worth of masks. On the web... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First got Halloween masks cause, favorite holiday XD Then really wanted some for Christmas cause why not celebrate what we can during this pandemic? Now I bought a few everyday ones, love them all! A... See more
Company replied
I do not receive mail at my residence which can get sticky when ordering online. I did not realize that my order was coming via USPS and I should have put my P O Box number for the ship to address.... See more
Company replied
Beautiful masks...If I need to wear them, I'm happy to purchase them from Alycandy. They are soft, beautiful colors, and have a great variety featuring my favorite animal - the owl! I am a clinical th... See more
Company replied
Company details
Written by the company
You don't wear mask, you wear art!
Contact info
1 SOPHIA ROAD #05-12, 228149, PEACE CENTRE, Singapore
- contact@alycandy.com
- alycandy.com
4.2
Great
80 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Masks, Duplicitous Seller
I have ordered face masks from this site on a number of occasions, because I was very satisfied with their comfort, fit, and protection. In Sept., I placed an order for $100 worth of masks. On the web site, they looked like the usual design. Three weeks later, I reached out to the company to find out why I had received an email notifying me that the status of the order had been updated to "delivered" when I had not in fact received them. I received several emails over the next week asking for the same information over and over again and promising to "escalate" my case. I eventually received an email from someone claiming to be an executive stating that the supply chain had caused the delay in delivery. I suddenly received my order two days later (shipped from NY). The entire design of the masks had changed. The material was cheaper, so the masks now gapped at the top and bottom. Instead of comfortable tube elastic threaded through a casement, the masks now had cheap, thin, flat elastic tacked to the corners. As a result, the masks now gapped at the sides, as well. I complained again. The alleged executive promised to send me the same order done in the original style. That was in October. I'm still waiting and out $100. Dear reader, learn from my mistake. Do not order masks from this untrustworthy, duplicitous seller.
November 25, 2021
Unprompted review
Thank you
₂₁₄₋₅₀₆
₋₁₁₈₂pants for my daughter and was promised a ship date. That came and went. Promised another date for shipping. That came and went. Every time I contacted them to cancel the order always had to wait for them to talk to "higher up".then i did investigation about their help nu and i found their help i was able to get in touch with customer service rep who helped me
October 19, 2021
Unprompted review
Slow delivery
Although I love the mask designs it takes weeks for them to be delivered. Plan accordingly if you are purchasing for a gift or seasonally.
October 9, 2021
Unprompted review
Cute, soft, comfortable, and adjustable elastic
I have ordered from Alycandy several times since about May 2020. I have purchased about 50 masks, both for myself and gifts. I don't like wearing a mask, but it is required at work. I've found if I can wear a cute mask, it makes it more fun. I work in customer service, and often get compliments on my masks. I have so many different ones that I can usually find one to coordinate with what I'm wearing. The masks are cute, soft, comfortable, and the last batch I just ordered in September 2021 came with adjustable straps.
October 1, 2021
Unprompted review
Shipping faster than I expected
Shipping faster than I expected.
Customer service was good!!
My mom loves the masks
July 6, 2021
Unprompted review
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products.
We are flattered that you think it's worthy of syndication!
We always have great offer for return customer. Please visit our website more often to keep yourself up to date with our latest designs for every occasion.
Have a nice day!
Got an discount code so gave it a try
Got a discount code so gave it a try. The mask is soft and colorful.
July 6, 2021
Unprompted review
Reply from Alycandy
Thank you!!!! We are flattered that you think it's worthy of syndication!
We always have great offer for return customer. Please visit our website more often to keep yourself up to date with our latest designs for every occasion.
Have a nice day!
Very poor print quality
Very poor print quality. The design is basic and not worth the price.
May 15, 2021
Unprompted review
Reply from Alycandy
Thank you for your review and we apologize for any inconvenience that this may have caused you.
We always take full responsibility for our products, please send us your order information to support@alycandy.com so we can resolve your issue as quickly as possible.
Once again we're truly sorry for this unsatisfied experience and we are looking forward to hearing from you!
I dig the masks Alycandy make
I dig the masks Alycandy make. Light weight breathable material. Made great and have alot of designs to choose from. The only place I get my masks from.. I have 5 now from them. It may take a while to receive them, but worth the wait.
May 7, 2021
Unprompted review
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are flattered that you think it's worthy of syndication!
We always have great offer for return customer. Please visit our website more often to keep yourself up to date with our latest designs for every occasion.
Have a nice day!
Your new, huge masks don't fit!!
Until this last order, I have loved my Alycandy masks and recommended you to female relatives and friends. Your masks fit my face better than any except my N and KN95s. This time, all 3 new masks were so huge, they fell right off my face. They measure much wider, the ear loops enormous, and they seem to be made for abnormally large faces. I want a refund and will never order from you or recommend you again.
April 5, 2021
Unprompted review
Reply from Alycandy
Hi,
Thank you for your review and we apologize for any inconvenience that this may have caused you.
We always take full responsibility for our products but we can not find your order under the name Chansonne. Could you please send us your order information to support@alycandy.com so we can resolve your issue as quickly as possible.
Once again we're truly sorry for this unsatisfied experience and we are looking forward to hearing from you!
Got the masks
Got the masks. They were good quality, very comfortable and breathable.
April 3, 2021
Unprompted review
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always have great offer for return customer
Please visit our website more often to keep yourself up to date with our latest designs for every occasion.
Have a nice day!
I GET SO MANY PEOPLE ASKING ME ABOUT MY…
I GET SO MANY PEOPLE ASKING ME ABOUT MY MASK FROM GREEN ST PATTYS TO HALLOWEEN CHRISTMAS NOW I NEED TO FIND EASTER AND SOMETHING FUN FOR MOTHERS DAY
March 24, 2021
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
Please visit our website to find out beautiful masks for Mothers Day.
Have a nice day!
My Favorite Masks
These masks are so soft and I appreciate having the pocket to add a filter. I love picking out some of the cute and pretty masks, and they have a great assortment to choose from. This is my second purchase from Alycandy.
March 16, 2021
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
Your satisfaction is our honor. Be safe and stay well!
Great Masks!
I love my masks! They look great & feel great! I get so many compliments. I accidentally washed a couple of them in the regular cycle of the washing machine & they held up fine! Very well made.
March 13, 2021
Reply from Alycandy
Thank you for your support.
We sincerely appreciate your insight because it helps us build a better customer experience.
Hope to work with you again in the future!
My second new mask is super cute
My second new mask is super cute! It was shipped really quickly, but then got stalled en-route so it took a while to arrive. I don't believe this is the fault of AlyCandy, hence my five star review. Now to figure out which one I want to order next! <3
March 13, 2021
Reply from Alycandy
Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
Good mask quality comfortable…
Good mask quality comfortable breathable but 3 layers for protection and can add an extra. Very nice patterns displayed well.
March 9, 2021
Reply from Alycandy
We are glad to hear that you love our products.
It is our honor to try our best to improve our products and service.
We hope to support you in the future.
These masks are beautiful
These masks are beautiful - and comfortable! I really love the product.
March 9, 2021
Reply from Alycandy
Thank you for your support and your compliments.
It is our pleasure to support you.
Your satisfaction is our honor.
Takes a month to get them
Love, love, these masks!!! Drawback- it takes a month to get them.
March 9, 2021
Reply from Alycandy
On behalf of Alycandy store, we want to extend our sincerest apologies for the negative experience that you had with our product and we want to thank you for bringing this issue to our attention.
As you know, our printing products are made and shipped from Vietnam and in the next few days, most service activities in Vietnam will be interrupted due to the Lunar New Year (Tet).
Our shipping partner will be off from 9 Feb to 16 Feb and the delivery line will be back to normal since 17 Feb.
We are so sorry if you have to wait longer than expected and we hope you could understand that we could not control it.
Thank you for giving us feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
Once again, thank you for your support and look forward to serving you many years to come!
Your delivery service is terrible
Your delivery service is terrible. I will NEVER place another order with Alycandy, ever.
March 9, 2021
Reply from Alycandy
On behalf of Alycandy store, we want to extend our sincerest apologies for the negative experience that you had with our product and we want to thank you for bringing this issue to our attention.
As you know, our printing productsz are made and shipped from Vietnam and in the next few days, most service activities in Vietnam will be interrupted due to the Lunar New Year (Tet).
Our shipping partner will be off from 9 Feb to 16 Feb and the delivery line will be back to normal since 17 Feb.
We are so sorry if you have to wait longer than expected and we hope you could understand that we could not control it.
Hope for your understanding with us.
Once again, we are so sorry for any inconvinience that this may have caused you.
Thank you for your time and stay safe!
The product is wonderful
The product is wonderful. Shipments are very slow, lost, or don't show up.
I'd rather PAY for a better shipping company.
At this time, I won't be ordering again.
Susan Wagner
March 8, 2021
Reply from Alycandy
Hi Susan,
Thank you for your order.
We truly apologize for the slow delivery.
There is some trouble with almost all packages in Feb recently. It resulted from the impact of bad weather and the Lunar New Year in our manufacturer country.
We have tried our best to improve our service.
We hope to support you in the future.
The product is exactly what I expected
The product is exactly what I expected! :D Thank you!
March 8, 2021
Reply from Alycandy
Thank you so much for your kind words.
We are delighted when we know we have made a difference to those we serve each and every day.
You are the type of customer we look forward to helping every day and make our jobs enjoyable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.