I have ordered face masks from this site on a number of occasions, because I was very satisfied with their comfort, fit, and protection. In Sept., I placed an order for $100 worth of masks. On the web... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First got Halloween masks cause, favorite holiday XD Then really wanted some for Christmas cause why not celebrate what we can during this pandemic? Now I bought a few everyday ones, love them all! A... See more
Company replied
I do not receive mail at my residence which can get sticky when ordering online. I did not realize that my order was coming via USPS and I should have put my P O Box number for the ship to address.... See more
Company replied
Beautiful masks...If I need to wear them, I'm happy to purchase them from Alycandy. They are soft, beautiful colors, and have a great variety featuring my favorite animal - the owl! I am a clinical th... See more
Company replied
Company details
Written by the company
You don't wear mask, you wear art!
Contact info
1 SOPHIA ROAD #05-12, 228149, PEACE CENTRE, Singapore
- contact@alycandy.com
- alycandy.com
4.2
Great
80 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the masks and like the company
I love the masks and like the company; but the use of DHL for delivery is problematic. The order is eventually delivered by the post office. The post office is having staffing issues and is having to hire people who are not qualified. UPS and FedEx are more reliable these days. Perhaps the change in the federal administration will help things to improve.
January 9, 2021
Unprompted review
Reply from Alycandy
Hi Marianne,
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us.We will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Beautiful masks...Since I have to wear them, I might as well make the best of it!
Beautiful masks...If I need to wear them, I'm happy to purchase them from Alycandy. They are soft, beautiful colors, and have a great variety featuring my favorite animal - the owl! I am a clinical therapist who sees people in person and therefore I have to wear a mask most days. I've become known for the variety of owl masks I wear. The material is wonderful and doesn't make me feel as if I'm being smothered. And the price and shipping time are both reasonable. Thank you for making my job a little easier!
December 31, 2020
Unprompted review
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
Our best wishes to you and yours in the new year!
We have ordered masks 4 times from…
We have ordered masks 4 times from Alycandy and we truly love them and have used a lot of them as gifts and all of those who receive the gifts immediately requested the name of the place we purchased them because they’re comfortable, they have good room for a filter and their designs are beautiful, all their stuff is beautiful!
If you’re hesitant about buying masks online, don’t pay these guys are terrific, thank you may you all be safe and healthy in 2021…
December 29, 2020
Unprompted review
Reply from Alycandy
Thank you for visiting us and making your purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us,
Our best wishes to you and yours in the new year!
I have about 10 of their masks
I have about 10 of their masks. They are unique designs & well made. 2 layers of tightly woven cloth with a 5 layer carbon filter inserted in between. It seals around the face. It is comfortable.
December 25, 2020
Unprompted review
Reply from Alycandy
Thank you for your feedback. We really appreciate you taking the time out to share your experience with us.
We will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Cat-Themed Patterned Christmas Masks
I love my two Christmas masks with a cat-themed pattern. I was worried that the bright colors would either fade or run together after repeated washing; they don't! The brilliant colors and patterns stay the same as the first day that I received these colorful masks. I have received compliments on the mask with the black cat.
December 22, 2020
Unprompted review
Reply from Alycandy
Thank you for giving us feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
We hope to serve you many year to comes.
Excellent customer service-excellent…
Excellent customer service-excellent face masks!
December 22, 2020
Unprompted review
Reply from Alycandy
Thank you for giving us feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
Once again, thank you for your support and look forward to serving you many years to come!
Holiday Masks
I have purchased several masks from AlyCandy and I have been pleased. I have enjoyed all the masks...adds a bit of fun in wearing them.
December 21, 2020
Reply from Alycandy
Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
Reply from Alycandy
Really great to receive your compliments. I know you are very busy and appreciate you letting us know that we are doing a great job for you.
I will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Great masks!
Great customer service and love the products! The masks are very comfy.
December 20, 2020
Reply from Alycandy
Hi Kate,
After receiving your feedback about the tracking order #aly104644. We checked your tracking and found that the shipping carrier DHL has updated your ETA. Estimated delivery is on Dec 22, 2020. So don't worry about it . Your package is still on the way. You could track via this link https://webtrack.dhlglobalmail.com/?trackingnumber=420333519374869903505932999102
When you receive your package, please let us know.
The total delivery time is 12 - 17 days from the day ordered, the maximum is 25 days.
Depending on the pandemic in each region, there will be changes in delivery.
We are so sorry if you have to wait longer than expected and we hope you could understand that we could not control the delays.
Thank you for your time and stay safe!
I have ordered Alcandy mask in the past…
I gave them 2 stars recently because the order was delayed and since it was seasonal, this was frustrating plus they asked for a review before I got the masks. I have ordered 3 times because I like their masks better than anyone else's. It has 2 strong layers--the inside a soft cotton and the outside a silky feeling polyester or nylon material that makes it comfortable. The designs are great. They wash well.
December 19, 2020
Reply from Alycandy
Hi Brenda,
Thank you for visiting our website and making your purchase!
Unfortunately, the delivery date is not as soon as your expected. We understand your disappointment and apologize for any inconvenience that this may have caused you. However, the estimated delivery date is still on the safe time we have stated on the website. We also left a notice about considering the date of ordering so that it can be received on Christmas and New Year.
The total delivery time is 12 - 17 days from the day ordered, the maximum is 25 days.
If the package takes a too long time to deliver to you over 25 days, we will take full responsibility for our products and solve your problem immediately.
We hope for your understanding and sympathy with us in this case.
Thank you for your time and stay safe!
Comfy and nice
December 19, 2020
Reply from Alycandy
Hi Mary,
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
Your support is the motivation for us to continue trying to launch better products. Hope you will continue to support us on other occasions. We always try our best to do our job well and your kind words make it all worthwhile.
Never got my package but they charged…
Never got my package but they charged my credit card for product. Tried to track delivery but web page no longer exists. Very unsatisfied with this company. There is no way for me to contact them about the product.
December 18, 2020
Reply from Alycandy
Hi Dorothy,
Thank you for reaching us! We checked your tracking order and found that it 's still working. The shipping carrier DHL has updated your ETA. Estimated Delivery is on Dec 22, 2020. You could track via this link https://webtrack.dhlglobalmail.com/?trackingnumber=420199669374869903505928207211
We think that the DHL system has been errored sometimes. We hope for your sympathy in this case.
Please let us know when you receive the package.
Hope you and your family stay safe!
P/S : Today we check again, your package was delivered. Hope you enjoy our products.
Great company
Great company. Really cute masks. Very good at communicating and response time. I have ordered 4 times from them.
December 18, 2020
Unprompted review
Reply from Alycandy
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Not pleased
Not pleased. I spent approx $80.00 dollars and the mask are too big. I can't not return them if I ordered the wrong size. I would not recommend this company.
December 13, 2020
Unprompted review
Reply from Alycandy
Hi Dana,
Thank you for your review. Unfortunately, our products do not meet your satisfaction.
About the mask size, we only make a medium size so they can not perfectly fit for everyone and the size chart has already stated on the website. In this case, we can not accept return and replace you because our masks have one size only. If they are not too big, we appreciate you fix it for a better fit by tying the straps then hide the knots inward.
We hope for your understanding and sympathy with us .
Thank you for your time and stay safe!
These masks are EXCELLENT
These masks are great! Effective on their own and the filters fit perfectly in the pocket! We have 2 people in healthcare and one in retail in my house, so we're all in masks all the time. These are not only functional but SO CUTE! And so many options! Truly something for every taste, even my own snarky sense of humor. And the instagram admin is a DELIGHT to interact with. All around, highly recommend. Very highly! I ordered 10 already and will be getting more for sure :)
December 1, 2020
Unprompted review
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
Your satisfaction is our honor. Be safe and stay well!
The only place to go for masks!
The selection, quality, value, great communication and fast delivery make this one of the best places to purchase masks. Have recommended this site to many after they have seen my fun choices!
November 26, 2020
Unprompted review
Reply from Alycandy
Thank you so much for your feedback, you made our day! Your support is the motivation for us to continue trying to launch better products. Hope you will continue to support us on other occasions. Thank you for your time and stay safe!
I loved the masks
I loved the masks so much that everyone on my holiday list this year is receiving masks! Feedback from recipients thus far is wonderful! I match the prints on the masks to the person or their interests. What fun!
November 25, 2020
Unprompted review
Reply from Alycandy
Thank you so much for your kind words, Carolyn. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.