AMA Waste Reviews 

2,506
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers had a great experience with this company. Customers frequently highlight the efficient and prompt service, noting its ease and reliability. Many people praise the staff for being exceptionally helpful, friendly, and professional, often going above and beyond to assist. Reviewers appreciate the clear communication and positive interactions with team members, from initial contact to delivery. However, some customers noted occasional issues with delivery and collection, such as delays, incorrect skip placement, or uncollected skips. A few others also mentioned unclear pricing, unexpected charges for failed deliveries or cancellations, and difficulties with customer service communication.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, friendliness, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting quick and on-time... See more

Price

Users describe ambiguous interactions with price, with many reviewers reporting reasonable or good prices and... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many reporting positive interactions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Skip Hire did not start smoothly due to issues with the transport department, however, Soukaina took ownership of the transport issue and went above and beyond to get delivery and collection exactly w... See more

Rated 4 out of 5 stars

Efficient …would have been 5 stars but skip was placed with its edge on a neighbours drive rather than fully placed on ours

Rated 5 out of 5 stars

As a drylining company we use skips on a weekly basis. Sarah looks after us , she is always professional and very knowledgeable in her role. a great communicator let us know when skips are going out a... See more


Company details

  1. House Clearance Service

Written by the company

AMA offer a comprehensive range of waste services across the UK, and specialise in helping our customers to gain the on-site assistance that they need at a price they can afford. Our range of waste services encompasses a variety of different aspects, from skip hire to site clearance, whilst we can also supply muckaway services such as grab lorries and tipper lorries to help dispose. Whatever your budget and requirements, rest assured that AMA can provide a solution - supported by our network of depots across the UK and the expertise of our large, experienced team.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(2,506)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I ordered a skip they told me the wagon…

I ordered a skip they told me the wagon had broken down and another wagon was going to collect it. I spoke to the driver who delivered the skip from reward and he said he had not broken down at all so they were telling me lies. When I telephoned back to get it collected they told me it would be the next day, 4 days later it got collected, very un professional.

November 19, 2024
Rated 1 out of 5 stars

My experience was far from great

My experience was far from great, it was a huge mistake using your company, having paid £318.00 for a 8yard skip and missing the call from the driver, was expected to pay another £150.00 for the driver to turn round and drop the skip, I cancelled the skip only to find out that they reduced my £318.00 to £168.00 for waiting time, bad enough being a tradesman in this day and age, have been robbed of all my tools twice by someone I didn’t know, but to employ a company to rob you totally unbelievable. Call centre run by satan .STAY AWAY From this company

November 18, 2024
Rated 1 out of 5 stars

Skip didn't turn up

4 m3 Skip ordered and paid for on Friday for a Monday am delivery. No sign of it. 2 phone calls with a promise to get back to me with information, didn't hear anything. 3rd phone call mid afternoon to be informed that the yard had no record of my delivery! Holding the job up by this time!Cancelled the booking and got a 5m3 skip from a different company first thing next morning for £45 less than AMA. Won't be using AMA anytime soon,.

November 15, 2024
Rated 5 out of 5 stars

AMA Skips…

Great set of drivers.Very helpful and patient considering very difficult access to site.Ben (Newcastle supporter) in the office was brilliant and a great help.
Recommend the company to anyone.
Great rates aswell.

November 25, 2024
Rated 5 out of 5 stars

Efficient office service

Efficient office service. All details logged on the system so when speaking to different staff, all are aware of them. Polite and friendly and drivers notify you when on their way so that you can reiterate instructions of skip positioning if you’re not at home. Super job!

November 8, 2024

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