amaysim Australia Reviews 177

Tried numerous times to cancel my service via on line and phone calls. Customer service was useless. Absolutely furious! say they will call back, doesn't happen. Sent through a complaint as is vital account be closed I have been hacked. Nothing is being resolved.

I would like to give 0 star for their service. I requested them to cancel my plan as I was in overseas and no longer need service. They keep saying different things and have excuse to cancel. When signup , they didn’t any iD now they when canceling, they need heck of ids. Always find excuse for not canceling.
Such a loser company don’t recommend anyone

They literally try to scam you, i bought a phone online and recived it and bought data with it too, when i recieved the phone i try setting up the sim and it tell me on the app to wait 2-7 days which i did for smtg to arrive in the mail, nothing happens so i email them and they say nothing has happened because i did not verify ID in which there was no way on the app of doing it, so i send it to them and the idiot customer service person have such low iq and i send a copy of my pass port and they say that they have trouble reading it like there is such thing as zooming in idiot so i had to tell them the number

then they say they had to contact the id team to verify me and after a few hours they say that they cant verify me like mate i just sent a copy of my passport.

and they didnt even offer to give me a refund which i had to ask for so now im waiting for a response . plus i was super friendly in the emails the whole time.

the person responding was Jerson Galamiton (he works at amaysim)

Unable to disable auto-renew and keep on using banked data. Nobody has been able to provide any reasoning behind this questionable practice, which is not only disappointing but frustrating - so is the experience with the live chat - been getting conflicting information all the way. Avoid!

This is the worst provider! Left me twice with no mobile. Even had to try the local phone box to contact them. TWICE NOW. I cannot even contact them except try at a phone box tomorrow.

Really really really bad, everything is really bad internet, calling being cutting and and and

Takes forever to set up, requires existing Australian numbe4, requires passport, 1-3 hour verification time

Always slow internet Absolutely rubbish service Not worth anything. Just a waste of time and very frustrating. I now purchased roaming and have been ripped off by Amaysim. Roaming does not work. Horrible company

I was trying to call Paypal , I teid few numbers It says you have insufficient funds to make a call. I was not able to call anywhere even Sydney number when I tried to get a number to ask what was the problem there was only 2 options one foe simcard the other for the mobile I am trying to call customers service since 12.30 pm and now is 13.45 now and did not succeed to talk to anyone just listened to lots of rubbish after I finally got through I had to listen to music. So frustrated.

INEPT INCOMPETENT CHEATING FOOLS
WORST THAN optus FOR SO CALLED SERVICE
AVOID THIS COMPANY AT ALL COSTS
SO CALLED SUPPORT IS ZERO
ILLEGALLY BLOCKING MY SMS TEXTS
WON'T FIX THE PROBLEM DON'T WANT TO HELP

kill my phone for 3 hours during critical time because payment didnt go through then automatically take payment. absolute degenerates

I have had a 500GB data only pre-paid service for about 6 years to use mobile data for business while travelling. As you would expect - it is expensive $109/mnth
Due to a change of circumstances I no longer need this service and cancelled it 9 days into the monthly billing cycle. No pro-rata credit issued for the unused 21 days service. That's essentially stealing from your customers Amaysim. Dont bother with this company

13/11/2023 11:02am

I have been a loyal customer of Amaysim for SIX years.

About a month ago 14/10/2023 my credit card which I was using to pay my monthly Amaysim fee was compromised, as such, my bank had shut it down.
When I discovered the non payment of my monthly fee, I advised Amaysim that once I got a new card issued I would pay my fee.
See message below I sent to Amaysim.
14/10/2023
To whom it may concern.
Please be advised, my Visa card ending with 6123 had been compromised, as such, my bank had shut it down.
I will be getting a new card within the next week or so, when I will advise you of my new card details.
Unfortunately, after only two days, they disregarded my message and Amaysim had suspended my service.
That was the way they rewarded me of my SIX years of being a loyal customer.
Furthermore, when they reinstated my service they increased my monthly fee from $10.00 to $15.00

Optus outage sucked, but Amaysim just gave out bonuses based on your plan (free calls, etc) - I got 60Gb free on our plans, so they're trying to make it better. I've been with them now for 10+ years (like before Optus bought them in 2020), on plans from PAYG to premium - always had great chat service from the help desk, and even refunds when I didn't understand how some billing works. Optus crisis management - you have SOOO much to learn, displayed really amateur behaviour for a communications company. You need to totally redo your BCP.

outage for whole day without the ability to make a phone call or internet, live chat refused to give compensation. Apparently people who complained on first day got good compensation, very bad company.
poor customer service worth a one star, i won't change my review now even u decide to give me compensation to change the rating, too late

This is so bad that they used optus network and we cannot use the service since midnight till late afternoon, and no compensation is given after spoke to the live chat whereas i know a lot people got offered $20~35 compensation when they complained on first day.

when you cannot treat all customers equal and deny to give compensation when u cannot even offer the service we paid, u derseve a one star

Even though I switched on international roaming + left messages on live chat I was in a foreign country without internet alone, very bad connection very affordable but not worth the potential savings as telco quality is a safety issue.

Change address button broken

The button to change your postal address doesn't work for me.
Otherwise everything else seems to work.

Having only had my package for five days and have hardly used the package considering it has unlimited Calls and Text with n80 GB I get a message my 28 days package has finished.

This company is a SCAM.

No customer service , Live Chat doesn't work.

AVOID THIS COMPANY.

The most disappointing internet service I've encountered. It's astonishing that in the 5G era, the internet is as slow as one bar of 3G. A reputable company would never offer such a subpar service. I strongly advise against purchasing any of their services. The stress and hassle aren't worth it. Opt for a better provider, even if it's pricier. At least with them, you'll get the service you're paying for instead of being taken advantage of. Make a wise choice and avoid using Amaysim.