Ordered 100+ units as a trade order delivered via pallets to facility in Jersey, easy to deal with, great price and very good quality. Please to recommend to trade
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered Friday for a next day delivery under Prime membership. Was given a DHL tracking number which didn’t actually exist. It eventually turned up on Tuesday afternoon with DPD. No apology or expla... See more
Company replied
placed an order for a wall mounted heater on 13 February and still have not received it. I have emailed more than 5 times requesting an update and have had no response. There’s no other way to comm... See more
I bought a Slim Ceramic Heater. The remote control stopped working after i minute, and the temperature reading was about 3 degrees too high. This meant that it started to output cold air while the roo... See more
Company details
Written by the company
We provide the very best products and services in air cooling, heating and purification in the UK. All our products are manufactured under the AmbientAir brand and deliver exceptional products such as panel heaters and portable air conditioning units. We service direct to consumers as well as with contractors and trade customers.
Contact info
United Kingdom
- ambientairdirect.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not yet dispatched after 12 days
Ordered an aircon unit with next day dispatch on the 29th July.
Item still not sent and just given ongoing excuses with no dispatch date.
Update July 22.
The company tried to get this review removed as not genuine. Sadly for them it was a genuine order with poor service and communication.
Ordered myself a 1.5kw panel heater for…
Ordered myself a 1.5kw panel heater for my outside office, came within the timescales given when ordering. Office is now warm in the winter months. Price was fantastic too! Would highly recommend

Reply from AmbientAir Direct
I needed a panel heater delivered for…
I needed a panel heater delivered for my elderly friend due to the cold snap. It arrived well packaged and next day and is lovely and warm. Thank you, Robert

Reply from AmbientAir Direct
super fast delivery of panel heater…
super fast delivery of panel heater happy to use again

Reply from AmbientAir Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







