American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... See more
Company replied
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American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... See more
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I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resol... See more
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... See more
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Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Service
- Security System Installer
- Security System Supplier
About American Alarm and Communications, Inc. - Arlington Headquarters
Written by the company
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Contact info
297 Broadway, 02474, Arlington, MA, United States
- 781-641-2000
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Technician came same day and upgraded…
Technician came same day and upgraded alarm system in about 1 hour and very knowledgeable and professional
March 2, 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for your feedback! We’re glad our technician was able to accommodate same-day service to complete your upgrade. We understand how busy our customers are, which is why our team works diligently to deliver prompt, efficient service. We look forward to providing you the same level of service in the future.
Sincerely - The American Alarm Team
Always lets me know immediately if…
Always lets me know immediately if there's a problem
February 26, 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review. As our customers rely on us for security and life safety, we understand how important it is to respond quickly to alarms, identify and correct any system issues, and keep lines of communication open with customers to help them stay informed and protected. We look forward to providing the same great service in the future.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We’re grateful for your feedback and thrilled to know our team has been there to assist you with care over the years. Your confidence and peace of mind in our service remind us why we’re in this business. Please know we’re always here when you need us.
Sincerely - The American Alarm Team
Great customer service & knowledgeable…
Great customer service & knowledgeable staff.
The staff located on Highland Ave. Salem, Ma. always met my needs.
February 9, 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review! We’re glad to hear you’ve consistently received great customer service and knowledgeable support from our team on Highland Ave. Meeting our customers’ needs is our top priority, and we appreciate you taking the time to share your experience. We look forward to providing you the same great service again.
Sincerely - The American Alarm Team
helped us familiarize with the newly…
helped us familiarize with the newly replaced alarm monitoring pads as they did not come with a booklet for new users.
February 12, 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review; we value your feedback. Our technicians work to ensure you feel confident using the system entrusted to keep your family safe. Please don't hesitate to reach out if we can be of further assistance.
Sincerely - The American Alarm Team
Great experience
Experience to date with this company has been great. Installed monitoring systems 2 years ago. Provide annual inspection to confirm all is working well. Always available in the event of questions or service
February 11, 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're happy to hear you're satisfied with the service and assistance you've been receiving. We appreciate your continued support and look forward to providing you with the same dependable service in the future.
Sincerely - The American Alarm Team
The worker that did the conversion on…
The worker that did the conversion on our alarm(I forgot his name.Sorry!!!)is the nicest person and very very professional. Thank you 👍
February 6, 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review. We’re glad to hear your recent service visit was handled smoothly and professionally. We aim to ensure upgrades are completed with care and attention to detail, and we’re happy that was your experience. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Service tech Scott was great
Service tech Scott was great, home office team was easy to work with.
January 26, 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback! We’re glad to hear Scott provided great service and that the team made the process easy. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Sincerely - The American Alarm Team
Very helpful and responsive!
January 12, 2026
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate you taking the time to leave a review. Staying proactive and responsive to our customers’ needs is a core part of our approach to customer service, and we’re glad that stood out to you. Thank you for your trust.
Sincerely - The American Alarm Team
The Tech was great
The Tech was great. He explained every step for using the system, especially with regard to replacing batteries.
December 31, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. Education and support are just as important to us as the service itself, so we’re glad to hear your technician took the time to walk you through your system. We look forward to providing the same quality service and support in the future.
Sincerely - The American Alarm Team
High level Security with excellent customer Care.
Security service is a critical part of why and how we manage our fortunate lives in Lincoln MA.
The American Alarm company has come through for us regarding our needs for our continued safety.
They are on the alert as needed.
December 15, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your thoughtful review! If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We’re pleased to have addressed your needs in a timely manner. We understand how important quick, reliable service is when it comes to your safety and security. Please don't hesitate to reach out if we can be of further assistance. Sincerely – The American Alarm Team
Happy with the team
The team arrived in timely manner, appeared confident about the task and were courteous
November 17, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for sharing your experience! Our technicians aim to be courteous, professional, and respectful of your time and property, so it’s fantastic to know these traits stood out during your service. Let us know if there is anything else we can assist you with. Sincerely – The American Alarm Team
worker is a fine gentleman who knows what he is doing
The gentleman who came out to service the system has been here in past years and knows the system and the set up. He worked efficiently and did his job well.
October 24, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review! We’re glad to hear our technician’s familiarity with your system helped make your service visit smooth and efficient. We appreciate your continued trust and are always here if you need anything. Sincerely – The American Alarm Team
The quick response when my alarm goes…
The quick response when my alarm goes off
The very skilled technicians that have answers for me when I call..this means alot to me
November 5, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback. Our technicians are committed to making sure every customer feels comfortable and confident with their system. Education and support are just as important to us as the service itself, and we’re glad you feel cared for when reaching out to our team. Please let us know if we can assist you further. -The American Alarm Team
The American Alarm Technician
The American Alarm Technician, Dan, was excellent and checked out my entire system and wireless contacts to make sure that everything was working properly. American Alarm is great and it is very reassuring to know that my home is protected.
September 15, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review! It’s rewarding to hear that our technicians made a positive impression. They work diligently to ensure every customer feels supported, informed, and protected—your feedback lets us know they’re on the right track. Please let us know if we can be of further assistance. -The American Alarm Team
Techs were on time and courteous.
September 29, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the feedback! Our technicians understand how valuable your time is and aim to address customer needs quickly and thoroughly during every visit. Please let us know if there's anything else we can help you with. -The American Alarm Team
Great Experience
Tech was efficient, pleasant, timely.
Completed work quickly and answered all questions knowledgably.
September 18, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We’re glad to hear your technician delivered such great service. Our team is trained to resolve issues and explain things clearly so you feel confident in your system. Thank you for letting us know and for recognizing their expertise! -The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the kind words! We’re thrilled to know our technician provided a wonderful experience. Our team works hard to pair professionalism with personalized service, and it’s nice to see that recognized. We look forward to serving you again in the future. -The American Alarm Team
Service rep was professional and did a…
Service rep was professional and did a great job
September 9, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review and the kind words about your service tech. Our team works diligently to make every service call a positive experience, and it’s great to hear they succeeded with yours. Please let us know if we can be of further assistance. -The American Alarm Team
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