American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... See more
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American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... See more
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I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resol... See more
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... See more
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Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Service
- Security System Installer
- Security System Supplier
About American Alarm and Communications, Inc. - Arlington Headquarters
Written by the company
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Contact info
297 Broadway, 02474, Arlington, MA, United States
- 781-641-2000
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The person who helped me with my system…
The person who helped me with my system was knowledgeable, articulate, patient and solved all of my issues.
September 8, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate your feedback! Our entire team, from sales to techs, aims to be knowledgeable and patient to effectively address customers' unique needs. It’s nice to know their efforts came through to resolve your issues. Please don't hesitate to reach out if you have any further questions or need additional assistance. -The American Alarm Team
Knowledgeable staff giving clear…
Knowledgeable staff giving clear explanation of all factors and available options to get the most suitable resolution.
August 29, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback. Our team takes pride not just in fixing problems but also in how they interact with customers. We’re glad your technician’s professionalism made your service visit a positive one. Please let us know if we can be of further assistance. -The American Alarm Team
From my first phone call to the…
From my first phone call to the installation to a follow up appointment to make sure everything went well. It was a 20 on a scale of one to 10!
September 4, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We’re thrilled to hear that every step of your experience exceeded expectations! We’ll be sure to share your kind words with our team. We look forward to providing the same quality of service to you again in the future. -The American Alarm Team
Agent did a good job
August 26, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We’re pleased to hear your technician left a positive impression. Every member of our team is trained not only to solve technical issues but also to make the process as clear and stress-free as possible. We’ll be sure to share your comments with them—they’ll be glad to know their efforts made a difference. -The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for sharing your experience. Providing timely, professional support is something we take pride in, and we look forward to assisting you again whenever needed. -The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback! Clear and timely communication is as important to us as the service itself, and we’re pleased this stood out during your experience. Please don’t hesitate to reach out if we can assist you again. -The American Alarm Team
Your technician was very knowledgeable…
Your technician was very knowledgeable and efficient.
August 20, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review; we appreciate your feedback. Our technicians are trained to work efficiently to address your specific needs while minimizing disruptions to your day. We're glad you appreciated their skill and efficiency. Please let us know if we can be of assistance in the future. -The American Alarm Team
So professional and reliable !
August 11, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. Professionalism and reliability are two qualities we're always striving to maintain, and we're glad these came through during your most recent service visit. Please let us know if we can assist you further. -The American Alarm Team
service is excellent
August 12, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you; we appreciate you taking the time to leave us a review. Our technicians are trained to provide best-in-class service to quickly identify and address your unique security needs. We're so glad your recent visit met your expectations. We look forward to providing you the same quality service in the future. -The American Alarm Team
The handbook was not clear at all about…
The handbook was not clear at all about how to reset the password if I entered the wrong number. Representative was very helpful in providing information on how to reset if wrong number was put in.
August 11, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We apologize that the handbook didn’t clearly explain the password reset process; however, we are glad to hear that one of our representatives was able to step in and left you feeling more empowered to reset your system. If you have any more questions or run into issues in the future, we're on standby, ready to assist! -The American Alarm Team
Great technician
July 25, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate your feedback. Our techs aim to provide attentive, top-tier service at every customer visit. We're glad your particular service technician delivered on this experience for you. If you ever need further assistance, we're ready on standby. -The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're pleased that you're satisfied with our team's response to your service needs. Our technicians are trained to provide high-quality, prompt service while minimizing disruptions. Please feel free to reach out if there is anything else we can assist with. -The American Alarm Team
Their equipment is proprietary
Their equipment is proprietary, so if you’re not happy with them and want to change alarm monitoring you’ll need change out your equipment. There is usually someone at our home but when there is not I like to use the alarm system and every time there seems to be an alarm. They will give you a well check each year. If you need additional equipment or repair work get your wallet out. $10. For a Battery $84. Or additional $40. motion for
$240.
Monitoring seems reasonable with LTE card,
Carbon monoxide and burglary.
I guess my unhappiness comes from being a customer for years they don’t come out and fix the problem. The last quote I got to fix a door and add a motion camera came to $950.
I can replace 4 key pads, LTE card and new board for a grand. Maybe I expect to much.
July 28, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback. A manager from our service team will be in touch soon to discuss your concerns. To clarify, we don’t and have never, installed proprietary equipment. This has always been a commitment we have made to our customers. We do our best to provide quality service but would never want a customer to feel they have no options if they are unhappy.
Sincerely - The American Alarm Team
Great customer service!
July 3, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for leaving a review about your experience with us! Our team prides itself on tailoring each customer's experience to their unique needs with a responsive and personalized touch. We look forward to providing you the same quality service in the future! -The American Alarm Team
American Alarm is always responsive
American Alarm is always responsive, efficient, kind and clear with explanations and directions.
July 3, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate you taking the time to leave a review! Our team works hard to set clear work expectations when scheduling visits, so it's nice to know customers recognize the efforts. If there's anything else we can assist with, we're just a call away. -The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Providing expert, reliable service is what we strive for, and we appreciate you taking the time to share your experience! Please don't hesitate to contact us with any needs. Thank you for your business! -The American Alarm Team
Great customer service
Great customer service. Very good local techs. All around best in class service and solutions.
Kevin
June 16, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Delivering best-in-class security solutions is always our goal, and it’s rewarding to know we’re hitting the mark. Thank you for your review; we truly appreciate your support! -The American Alarm Team
Why we rely on American Alarm
We have relied on American Alarm for over 10 years and would happily recommend this firm to anyone interested in having the security provided by an alarm service. They are unfailingly professional, courteous and helpful— and we also appreciate the fact that it’s a locally based company!
June 16, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your continued trust and loyalty over the past decade-plus! We're glad that our team’s professionalism, courtesy, and helpfulness have made a lasting impression on you. Please don't hesitate to reach out if we can assist you further! -The American Alarm Team
This is our fourth location using…
This is our fourth location using American Alarm. We always find them helpful in designing a security solution to fit our needs. We appreciate the thoroughness and professionalism of their installation staff.
March 10, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your continued trust and support! We're proud to have earned the opportunity to secure your fourth location. Our team knows that every site has different requirement and works hard to design tailored solutions to ensure each installation matches customer needs. We look forward to continuing to bring you reliable service! -The American Alarm Team
Ray provided excellent service
Ray provided excellent service. Checked all areas I wanted. I was notified he would be early. Appreciated this. I would certainly ask to have Ray check system next year.
June 16, 2025
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review about your recent visit. We also appreciate you letting us know that Ray provided excellent service and took the time to thoroughly check all the areas you requested. Please let us know if we can be of further assistance. -The American Alarm Team
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