American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... See more
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American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... See more
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I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resol... See more
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... See more
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Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Service
- Security System Installer
- Security System Supplier
About American Alarm and Communications, Inc. - Arlington Headquarters
Written by the company
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Contact info
297 Broadway, 02474, Arlington, MA, United States
- 781-641-2000
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for sharing your concerns with us. We apologize for not taking care of this sooner and a manager from central station will reach out to you today to make sure it is resolved. If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
Great Experience
The professional was pleasant and worked hard at getting everything correct.
February 7, 2024
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you very much for your kind words! We appreciate you taking the time to let us know about your positive experience.
-The American Alarm Team
I've had their service for many years…
I've had their service for many years now. Great response to any issues and notifying me of any problems.
January 31, 2024
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
-The American Alarm Team
you helped in getting the technician to…
you helped in getting the technician to take the truck charge off my bill which i had to spend a few times he finally listened that should not have happened thanks also Maria Moretti is great she actually was the sales marketer we used in Melrose in 1984 when we were referred to American Alarm after our break in she was great Tim did do a great job replacing the battery boxes
January 18, 2024
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Hey Rebecca, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
-The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
Tech was amazing
January 6, 2024
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
Home systems constantly being monitored…
Home systems constantly being monitored and updated. Recent troubles immediately addressed.
Always feel comfortable with monitoring.
January 6, 2024
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
-The American Alarm Team
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your kind words. If there is anything else we can help you with please let us know.
Sincerely - The American Alarm Team
The repair man knew our home and…
The repair man knew our home and guessed that the problem was a bar that he remembered was not replaced last time same happened. Surprising memory and right on target. Perhaps he should have replaced all at first time to avoid the charge...... Also, not sure how the bill was calculated.
December 10, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
David, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
-The American Alarm Team
Good technical support at house
Good technical support at house. It would have been helpful, though, for the tech on the phone a few days before to know more about the set-up of various key pads. That would have avoided a $200+ service call to the house to insert the new password for my wifi router. I could have done it myself if the tech on the phone had understood the layout of my keypad even after I described it to him.
December 7, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We would not be able to grow and develop without feedback like yours, Robert. In the meantime, if there is anything else we can do for you please let us know.
-The American Alarm Team
Billing people are sending out wrong…
Billing people are sending out wrong amounts
Monitoring and service somewhat separate
Calls from central are not helpful, somewhat rude and often relate to episodes several days in the past
December 7, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to let us know your concerns. We take these matters seriously and appreciate the opportunity to correct these issues going forward. If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
Office communication is quick and…
Office communication is quick and responsive and friendly, installers are polite professional and knowledgeable! Great company
November 28, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
My experience teaming with American…
My experience teaming with American Alarm covers a span of twenty years and we are still counting! I have had few problems which tells me AA is doing a great job to monitor my home security, alerts when they lose Wi-Fi connections. The Annual service Check-up on the equipment is a bonus. Office support speak to customers verses electronic recorded messages and all service persons (he/she) are polite, and provide helpful tips when necessary. I hope you're convinced the five stars are well deserved.
November 18, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We are so glad to hear that your experience with American Alarm has been a positive one. Thank you for taking the time to write us such kind words! We look forward to working with you again.
-The American Alarm Team
Endlessly reliable!
Timeliness, courtesy, and getting the job done are all hallmarks of American Alarm. The company has never let me down!
November 9, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Dear Tom, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
Dana is great.
November 10, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
Knowledgeable technician
Knowledgeable technician. Able to answer questions and was quite efficient.
November 2, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Dear Asa, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
-The American Alarm Team
A wonderful experience
The representative was efficient, honest and well trained. He knew exactly what had to be done to have my alarm system working properly after I had new windows installed.
i was so appreciative to have the opportunity to work with him.
He is the perfect representative that your company can feel comfortable sending him on any job.
October 8, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
Repair person did a good job
Repair person showed up on time, found the problem, fixed it, and advised us on how to handle future such problems ourselves.
October 6, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Thanks, David. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
Knowledgeable technician and rapid…
Knowledgeable technician and rapid response by the installation services department.
October 8, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
-The American Alarm Team
Great service! On time and on budget.
Great service! The upgrade to the panel and system was done on time and on budget.
September 14, 2023
Reply from American Alarm and Communications, Inc. - Arlington Headquarters
Dear Mark, it is because of customers like you that we continue to improve as a business! Please come see us again soon.
-The American Alarm Team
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