Placed an order in Sept on 48hr delivery, chased multiple times since with automated reply only saying 'please be patient', which feels dismissive and rude given it was meant to be delivered in 2 day... See more
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Review summary
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Very poor, they basically take your money and don’t send out the goods! Reported them to Action Fraud, Suffolk Police, Facebook, The Shop App and every other place that these charlatans advertise o... See more
I believe this is a fake site. I never received my order their site says 2 days delivery,that was 2 weeks ago. Automated responses to my emails, phone number doesn't work and social media sites don't... See more
UPDATED: Received a full refund when I raised a dispute with my bank and trading standards are taking my case forward. Would give 0 stars if I could! Like everyone else, I made an order with them t... See more
Company details
Written by the company
Welcome to American Candy Stores, one of the largest online retailers of American sweets, drinks, chocolates, sodas and groceries. All our stock is held in UK and we ship across UK. Receive your order within 1-2 working days.
Contact info
1.3
Bad
419 reviews
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SCAM! DO NOT USE
Sent me the wrong order, have tried to contact twice and they have ignored me.
They have basically taken my money, absolute scam. Have had to go through bank for a refund. Avoid at all costs!
March 10, 2025
Unprompted review
Didn't receive part of my order
Didn't receive part of my order, another item arrived damaged. No response to my emails. Really unimpressed.
March 17, 2025
Unprompted review
Finally found Campinos
Was after some Campinos for years but couldn't find them, didn't realise they had changed branding so decided to purchase them from this store and they were exactly as I remembered, very happy with the purchase, no issues with product or delivery, very happy with service and will order again.
February 27, 2025
I always buy multiple items when I shop…
I always buy multiple items when I shop with you to help offset the cost of the shipping charges. My last order was sent out without first warning me that part of the order was out of stock. I should have been given an opportunity to add other items or cancel my order. I instead was cheated and as a result should be refunded that shipping cost. Very disapointed
February 26, 2025
You emailed me that my twinkies had…
You emailed me that my twinkies had been delivered they may have but not to me what no on Derwent AVE did you deliver them to I've paid for them but not received them WHERE ARE THEY!!!
January 8, 2025
Unprompted review
AVOID
None of the items in my box resembled the illustration. You expect a couple of items but this was unrecognisable and not of comparable quality. They were unhelpful when I asked for a return and haven't even responded to my second email.
This is not a quality item and I don't know how they get away with advertising one thing and supplying something very different. AVOID!
December 7, 2024
Unprompted review
Yum!
Great range, good prices and fast delivery.
All important when you get that candy craving!
December 26, 2024
Would give zero stars if I could!
Would give zero stars if I could. Bought the £15 American surprise box… omw!!! What a waste of money. Nothing decent in the box. An item broken - asked for a replacement and something decent to be sent but no response to my email. Send another email… still no reply. Would not recommend AT ALL!
December 19, 2024
Unprompted review
Short changed my order
Short changed my order and then ignored all correspondence. Luckily Paypal refunded as this dodgy company wouldn't respond to either my or paypal emails. Definitely one to avoid, especially with the option of other more reliable retailers out there.
November 18, 2024
Unprompted review
RIP OFF
I am absolutely disgusted with my recent purchase from the American Candy Store. I bought the mystery Reese's box for £20, and it was an absolute rip-off. The box was filled more with packaging materials than actual products, and to my shock, I received only FIVE items for £20. No exaggeration, just five items! It's honestly laughable how bad this is.
For £20, I expected way more than this. The value is non-existent, and I feel completely cheated. Save your money, because you will be extremely disappointed if you decide to make a purchase. Do not waste your hard-earned money on this store!
December 11, 2024
Unprompted review
Missed items from my order and won't…
Missed items from my order and won't answer the phone or respond to emails or Facebook messages be careful I spent 70 odd pound and they missed 12 pound of things!
October 5, 2024
Unprompted review
A great first experience.
Absolutely fantastic. Nicely packed, great price's, and all fresh.
November 6, 2024
Unprompted review
Avoid - waste of money for me
Ordered some treats - sent wrong items. Emailed pictures of what I received, along with pictures from order & called to advise not correct. No reply just partial refund. Handed details to credit card to investigate under section 75 of the consumer credit act as this is now classed as fraud. Daughter has loads of stuff from their site on her Christmas list so showed her what they sent so she can amend that!!
Ordered a lot of stuff from American stores online but never had such rubbish service like this.
UPDATE FROM SELLER - they’ve refunded me for items I didn’t receive but not the shipping for the items I didn’t want!!! £3.99 price to pay to never purchase from them again.
October 26, 2024
fast and reliable
October 25, 2024
Nice selection of USA goodies and on sale!
Having lived in the USA for over 20 years I have developed a taste for some of their condiments, many of which just aren't available here in the UK. Thanks to American Candy Stores I was able to find just what I was after and at a discounted price! Arrived quickly and in excellent condition. I will be back, thank you!
September 25, 2024
sent wrong items
sent wrong items, they are not responding to emails, definitely not recommending
September 27, 2024
AVOID AT ALL COSTS!!!
Bought an item from them and just never received it, have emailed 8 times and no one will reply to me, scam of a company AVOID AT ALL COSTS
September 9, 2024
Unprompted review
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