American Holidays Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often going above and beyond to find suitable holidays within budget. Many people highlight the ease and stress-free nature of the booking process, with some noting that everything was arranged quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the personalized attention and great recommendations for hotels and itineraries. However, some customers also noted issues with customer support when problems arose, specifically mentioning poor follow-up and a lack of urgency in resolving issues like flight downgrades. A few other people also felt that staff were unhelpful and not performing their duties properly when faced with complications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Booking process

People report positive experiences with the booking process, often describing it as easy, simple, and... See more

Service

Users describe positive interactions with service, highlighting excellent, efficient, and friendly support... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very simple & efficient

From first enquiry to booking was smooth & very easy. Tracy coped with a change of dates & came back very quickly with a revised plan.She answered all my questions was eager to help Thank you

March 13, 2026
Rated 5 out of 5 stars

Excellent!

I initially phoned to look at a trip to America and Canada - I spoke to Megan, she was FANTASTIC! She looked at all different options for me and tweaked the itinerary a couple of times so we got the best route, hotel and options for our trip.
Can highly recommend and very much looking forward to our holiday! 🤠🍁

March 14, 2026
Rated 5 out of 5 stars

Virgin cruise

Is was great to have Ali go through everything with us from start to finish with every little detail that we needed.

She gave us advice without a hard sell and made the whole booking process from start to finish easy.

March 13, 2026
Rated 5 out of 5 stars

Tracey went above & beyond for us🥰

I had the most amazing experience with Tracey from American Holidays who went above & beyond her call of duty to help me make a dream become a reality. From the first phonecall of enuiry she was professional, informative, clear & so very kind & helpful. She made booking our delayed honeymoon & celebration of life after cancer a joyous & simple process. I hadnt the first clue what i should be doing!! She was so patient & helpful. I will be forever greatful

March 13, 2026
Rated 1 out of 5 stars

Joke of a company

Joke of a company. Ripped off. Not even doing their job properly. Never again. ONLINE from now on. Cheaper and reliable. Staff were disgraceful when faced with problems

March 6, 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you for sharing your feedback.
We’re sorry to hear that you feel disappointed with your experience. Our team always aims to support customers as much as possible when issues arise.
In this case, the cancellation terms applied in line with the booking Terms and Conditions agreed at the time of booking. Although the holiday was into cancellation penalties, we have cancelled at loss of deposit.
We’re sorry that this situation has left you feeling this way, and we appreciate your feedback.
Thank you
The American Holidays Team

Rated 5 out of 5 stars

Kirsten was just Amazing & wonderful

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l come and cant wait so excited. Kirsten a great asett to American holidays🥰😍👏👏💝💖💗

March 3, 2026
Rated 5 out of 5 stars

High Quality Service, 12 happy ladies

The lady Amanda who looked after out booking was very friendly and informative. Our booking was for a large group of 12 people and we also requested several quotes which was timely for Amanda but she was very patient and happy to oblige. We were able to make our final decision and Amanda efficiently complete our booking. I would be happy to recommend to a friend based on the service we received.

March 2, 2026

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