American Holidays Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often going above and beyond to find suitable holidays within budget. Many people highlight the ease and stress-free nature of the booking process, with some noting that everything was arranged quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the personalized attention and great recommendations for hotels and itineraries. However, some customers also noted issues with customer support when problems arose, specifically mentioning poor follow-up and a lack of urgency in resolving issues like flight downgrades. A few other people also felt that staff were unhelpful and not performing their duties properly when faced with complications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Booking process

People report positive experiences with the booking process, often describing it as easy, simple, and... See more

Service

Users describe positive interactions with service, highlighting excellent, efficient, and friendly support... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Expert and practical advice

Audrey took the time to listen to my preferences and to advise me what would suit my needs. She was able to taylor flights, accommodation and car hire to my needs in an efficient manner. I felt that I could ask her anything and nothing was too much trouble for her. I would recommend American holidays without reservation.

April 14, 2026
Rated 5 out of 5 stars

Returning customer

Booked and travelled before with American Holidays, so that’s why I've booked again. Tracy was helpful and courteous, as I didn’t really know what I was looking for. Tracy gave me a few options and hey I’m booked.

April 13, 2026
Rated 5 out of 5 stars

Brilliant Booking Experience

We recently worked with Amanda in arranging our holiday, and the service she provided was exceptional. She offered clear, comprehensive information on every aspect of our trip, including visa requirements and payment processes. Throughout the entire booking experience, Amanda demonstrated great patience and answered all of our questions without hesitation.
Her professionalism and attention to detail made the booking process incredibly smooth and straightforward. In addition, she supplied valuable guidance on using the cruise app and advised us on pre‑booking excursions that might interest us.
Overall, Amanda delivered a first‑class service, and we are extremely satisfied with the support she provided.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Florida Booking

Diane was exceptional when looking for and arranging my holiday to Florida, this is the second year in a row I have booked with American Holidays and it has always been easy to do.

Diane was very informative, friendly and helpful.

Many Thanks
Kelly-Ann

April 11, 2026
Rated 5 out of 5 stars

Road trip

Worked with Edel (who was very knowledgable and very patient!) to come up with a very competitive itinerary for a road trip taking in Nashville, Memphis, New Orleans and ending with Washington DC - helps that the staff have actually been to these places and are very experienced not to mention very pleasant to deal with.

April 10, 2026
Rated 5 out of 5 stars

Had a great booking experience with…

Had a great booking experience with Megan in the Dublin Office. Wasn't sure where to go and she gave me plenty of options and choices. Nothing was to much trouble. She was very professional, friendly and lovely to deal with. Excellent customer service.

April 9, 2026
Rated 5 out of 5 stars

Amanda was amazing

Amanda was amazing with our booking, she help with all the questions we asked, and the information provided was excellent, looking forward to our hoilday this year.

April 7, 2026
Rated 5 out of 5 stars

Solo trip to Nashville

Rachel put me completely at ease as I am planning a solo trip, explained about the accommodation with such knowledge and experience, advised me on the best day to fly and gave me tips for when I am over there. Really appreciate all her help and delighted I booked with American Holidays.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

We had such a fantastic experience…

We had such a fantastic experience working with Kristin while planning our trip to the southern United States. We really didn’t know where to begin, but she made the entire process feel effortless from start to finish.

Kristin is incredibly knowledgeable and clearly knows the destinations inside out. She put together a beautifully organised itinerary, taking care of every detail so we didn’t have to worry about a thing. What really stood out was how responsive she was — no matter how many questions we had, she always got back to us quickly with helpful and thoughtful answers.

Beyond her professionalism, Kristin was an absolute pleasure to deal with. She brought a personal touch to everything, especially with the recommendations she curated for us — from places to eat to things to see, all tailored perfectly to our interests.

We couldn’t have asked for a better travel agent and would highly recommend Kristin to anyone looking for a seamless and enjoyable trip-planning experience.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless booking

It was great to get a phone call from Kristin on a Saturday in early February and she made the booking of the holiday so easy . Kristin is a great credit to her company and I had a great experience in dealing with her.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Family Trip to NY and Boston

Family Trip to NY and Boston
Met with Ashling to organize a trip for a family of 5 to NY & Boston. Thanks to Ashling's advise we now have an amazing trip booked, with accommodation that suits our family, in the best location possible. Ashling made the process so easy and provided loads of helpful tips that will make the trip full of memories.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Ashling was so helpful and knowledgeable when I phoned to enquire about booking a family holiday. She chose a beautiful resort for us, having been there herself, she had all the relevant information. She was so friendly and had lots of useful tips. Wonderful customer service

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Edel was amazing when I was booking

Edel was amazing when I was booking. Listened to what I wanted, and was able to give me lots of invo on locality etc. Have used this company couple times before, and will use again.
Thanks Edel

March 20, 2026

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