American Holidays Reviews 193

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their exceptional helpfulness and professional demeanor. Customers consistently highlight the ease of the booking process, often describing it as stress-free and efficient, leading to amazing holiday experiences. Many people appreciate the personalized guidance and extensive knowledge provided by the team, which helps in tailoring trips to specific needs and budgets. The service is often described as five-star, with consumers noting the quick responses and overall smooth experience, making them eager to book again. However, some reviewers were not happy with the customer service when problems arose, citing poor follow-up support and a lack of urgency in resolving issues like flight downgrades.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Booking process

People report positive experiences with the booking process, often describing it as easy, simple, and... See more

Service

Users describe positive interactions with service, highlighting excellent, efficient, and friendly support... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Tracy at American holidays I always…

Tracy at American holidays I always deal with to book my trips. She’s fantastic, nothing is too much trouble and her knowledge is TOP CLASS. I would highly recommend contacting American holidays for your next adventure.

June 16, 2026
Rated 5 out of 5 stars

Great service every time

Great service every time. The personal touch from Audrey and attention to detail is why I book each year . Very helpful with great advice,
Highly recommend

June 13, 2026
Rated 5 out of 5 stars

Booking was excellent.

Kristin made everything so easy and simple when I was booking my holiday, she is a superstar. She had a great list of recommendations of places to visit and see on the West Coast and made me so excited for my trip.

June 12, 2026
Rated 5 out of 5 stars

Trip of a lifetime.

Fantastic itinerary put together by the team.
Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contract with no hidden extras. Very easy to book and contact the company with questions in advance of our trip - we had no need to contact them throughout our time in Canada as they had done a top notch job on our holiday booking.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

California 2026

Kristin is very friendly, helpful and informative.

Her local knowledge of California was invaluable and was the main reason why we chose American Holidays over any of their competitors for our upcoming holiday!

Thank you Kristin!

June 6, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, our agent (Fiona) was very knowledgeable and helped us make informed decisions. She made the overall experience very easy and a pleasure to do business with.
Would recommend 100%

June 5, 2026

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