American Holidays Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often going above and beyond to find suitable holidays within budget. Many people highlight the ease and stress-free nature of the booking process, with some noting that everything was arranged quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the personalized attention and great recommendations for hotels and itineraries. However, some customers also noted issues with customer support when problems arose, specifically mentioning poor follow-up and a lack of urgency in resolving issues like flight downgrades. A few other people also felt that staff were unhelpful and not performing their duties properly when faced with complications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Booking process

People report positive experiences with the booking process, often describing it as easy, simple, and... See more

Service

Users describe positive interactions with service, highlighting excellent, efficient, and friendly support... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amanda's helping hand in booking our cruise…

I spoke to Amanda afew time while planning our trip it's a trip of a lifetime so I trust she will have our best interest in hand.She answered any questions I had and she got us accommodation near our girls.I trust she'll be available if needed many thanks to her.

June 3, 2026
Rated 5 out of 5 stars

Amazing and efficient

I must say it made booking my American Holidays extremely easy, the best part was immediate responses which meant I had my holiday all wrapped up in 1.5 days something that could of taken weeks with another holiday tour operator. Paula was fantastic to deal with.

June 2, 2026
Rated 5 out of 5 stars

Exceptional staff

Ashling O'Hara went above and beyond once again for our family holiday. Her expertise and authentic friendly manner is the reason I have booked with American Holidays for the third time now. She is an absolute credit to your company. Nothing was too much trouble, Ashling dealt with all of my queries with so much patience and professionalism.

May 30, 2026
Rated 5 out of 5 stars

Fantastic Value and customer support.

I dealt with a travel agent named Fiona who was extremely knowledgeable and helpful. She really listened to what it was I was looking for in a holiday and went above and beyond to make sure what I wanted was applied to the package. 10/10 service will be using this again. Thanks again Fiona.

May 14, 2026
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience!
Your comments have also been shared with Fiona, who is delighted.
We hope you have a fabulous holiday!
Best Wishes

Rated 5 out of 5 stars

I came across American Holidays on the…

I came across American Holidays on the internet in early April in 2025 in which i them made an enquiry over the phone with Sarah McCormick in the Belfast office. Sarah was a delight, ever so knowledge and very professional , Sarah secured a great trip to Nashville, Memphis and New Orleans in October which was organised so well and very well priced. Since this first holiday. I used Sarah to book Disney world with my children which was a great trip. i have now booked a third Trip to the States. Sarah is Highly recommended and so are all the other members at American Holidays.

October 17, 2025
Unprompted review
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Reply from American Holidays

Thank you for your wonderful review!
We are delighted to read about your experience which has also been passed onto Sarah.
Thank you for booking with us again, we wish you a fantastic holiday!
Best Wishes

Rated 5 out of 5 stars

Very helpful staff

Fiona was very helpful and gave me all the options that best suited my needs. Would highl recommend.

May 14, 2026
American Holidays logo

Reply from American Holidays

Thank you for your lovely review! We are delighted to read you enjoyed the experience.
We all wish you a wonderful holiday.
Best Wishes
American Holidays

Rated 5 out of 5 stars

Great

3rd time using American Holidays - Ashling was so helpful and knowledgeable. Very happy at the great service received.

May 16, 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for your review!
We are delighted to read your enjoyed the experience and wish you a fantastic holiday.
Best Wishes

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