American Holidays Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often going above and beyond to find suitable holidays within budget. Many people highlight the ease and stress-free nature of the booking process, with some noting that everything was arranged quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the personalized attention and great recommendations for hotels and itineraries. However, some customers also noted issues with customer support when problems arose, specifically mentioning poor follow-up and a lack of urgency in resolving issues like flight downgrades. A few other people also felt that staff were unhelpful and not performing their duties properly when faced with complications.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Booking process

People report positive experiences with the booking process, often describing it as easy, simple, and... See more

Service

Users describe positive interactions with service, highlighting excellent, efficient, and friendly support... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What’s not to like? Give them a try!

I have used American Holidays before so when I was wanting to book again to have a family holiday in Florida I thought I would send them a message to get a quote. To be honest I thought they might be too expensive, but they were bang on my budget and were absolutely fab with all of my requests. Nothing was too much trouble and it’s so nice to know I’ve booked with a company who are reliable and so helpful!
So if you are on the fence about trying American Holidays … just give them a try! (Oh, and enjoy your holiday!!)

January 29, 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience!
We all wish you a fantastic holiday, and if there is anything you need before you go, please get in touch.
Best Wishes
Amber
Customer Experience

Rated 5 out of 5 stars

Rachel was just a delight

Rachel was just a delight fantastic customer service. Love using American holidays for all my Orlando trips

January 23, 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you for sharing your experience, we are delighted to read your review!
We wish you a fantastic holiday, please reach out if you need us for anything else.
Best Wishes
The American Holidays Team

Rated 5 out of 5 stars

It was my first time dealing with …

It was my first time dealing with American hoildays. It was a pleasure to deal with them. I was mainly dealing with a girl called Rachel, she was brillant nothing was to much and she was very quick in all her responses and quotes. I asked aload of questions as the hoilday I was planning was my first long hall flight with a young child and teenager. Rachel went above and beyond to find out anything she was not sure of and put my mind at ease through the whole booking. It was a pleasure dealing with her and I definitely will use American hoildays again

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I find American Holidays to be very helpful with the whole booking experience. The lady who dealt with us was amazing, so helpful and she went above and beyond to help us with all queries regarding travelling to the US. Her name was Amanda. As it is our first trrip to the US, it was essential that we had all the information which Amanda provided to us in a most efficent and friendly manner. She is brilliant at her job. I recommend American Holidays to anyone travelling to the states in the future, a truly seamless booking experience.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Ashling was great nothing was a problem excellent service this is why we have used American holidays before

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Ashling was brilliant. Our first time cruising so no idea how it all works. She was full of advise and tips and found the exact package we were looking for. Very approachable. All instructions and emails easy to follow.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I have dealt with Kristin from American…

I have dealt with Kristin from American holidays. She got us exactly what we asked for. She has been amazing and made everything so clear and easy to understand. I couldn’t recommend her enough if you are looking to book your holiday.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

American Holidays

I had the pleasure of talking to Kristin in American Holidays for my New York and Canada trip in November 26.I found her very helpful and never felt any pressure to book
After talking to other travel agents I went back and booked my holiday with Kristen and she gave me lots of information for my holiday.
Marian

January 6, 2026
Rated 5 out of 5 stars

Brilliant service

It was an absolute pleasure to deal with Ashley and Amanda from American Holidays. They are both extremely competent and delightfully friendly.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Claire was so professional and helpful…

Claire was so professional and helpful with all aspects of our booking. She listened to our requirements for our trip and gave advise on our accomadation choices and our flight selections. It was great to speak with someone who had on the ground knowledge of the areas and the sightseeing options. I could contact her when I needed to ask a question or make a change to the itinerary. I would highly recommend American Holidays for their knowledge and helpfulness. Heres to a safe successful trip now.

December 9, 2025
Rated 5 out of 5 stars

A great experience!

I returned to American Holidays to enquire about a holiday I had booked but couldn’t take during CoVid.
They couldn’t have been nicer and I have now booked with them again for a trip in May.

January 3, 2026

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