American MadnessReviews 

313
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I ordered a hoodie at 0830 on a Friday morning. It was delivered to my brothers address the next day by 1pm! Absolutely outstanding service! Exceptional speed and great customer service! My new favour... See more

Rated 1 out of 5 stars

Jean shorts arrived 2 inches bigger than advertised (wrong label size, holes inside front pockets - quick delivery though!). Order #18288

Rated 5 out of 5 stars

Brill. Been so many times, staff friendly, great quality clothes, convenient locations. Online store always well updated too. Always have a good variety of sizes and different styles, really jus... See more

Rated 5 out of 5 stars

I ordered a vintage Levi's jacket and have ordered some Carhartt jackets at AM in the past. Orders get processed pretty fast and the international shipping through FedEx moves like clockwork. I ha... See more

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4.3

Excellent

TrustScore 4.5 out of 5

313 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(313)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy!

Ordered a vintage Carhartt jacket from here, the seller made a mistake & sent the wrong size. I then ordered the same item again requesting the correct size is sent & this was supposedly shipped according to the seller but it was NEVER delivered, every attempt to contact the seller on multiple occasions following this problem has been IGNORED via both email & phone call. I wouldn’t recommend as when issues arise, they seem to disappear & ignore all attempts to resolve the issue.

Extremely disappointed by the lack of customer care & straight up ignoring all attempts to get this sorted and it’s been almost a month now - so I will not be buying from here again.

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality clothing on our doorstep

Great quality vintage clothing, delivered very quickly. If ever there is a problem with availability etc., an alternative can be sourced easily. My recent order encountered a minor hitch and was dealt with by Jon-Joe with the minimum of fuss.

May 2, 2025
Rated 1 out of 5 stars

Not to be trusted - shop somewhere else.

Bought a nice jacket, which was shipped to Denmark. Website clearly states "no extra import charges to US/EU". Was later billed 50 Euro from UPS for customs handling. Contacted customer service three times - no response.
Shop somewhere else.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive

I had a query about a product seen online, so sent an email for clarification. I received a response quickly explaining what I needed to know to make a buying decision. I ordered the product, which was dispatched and delivered quickly. I was pleased with the product and the overall buying experience, and would have no hesitation in buying again from American Madness.

March 4, 2025
Rated 1 out of 5 stars

North face down jkt med

North face down jkt med . Paper thin and arrived stinking rotten . Washed four times . Also steeped and washed with vanish ocy action . Still Stinking . Thrown in bin even after throwing it out I can still smell the mouldy stinking rotten Smell .

December 31, 2024
Rated 1 out of 5 stars

Dirty

Ordered a Carharrt jacket, when it arrived it was covered in debris and what looked like dog hair that was stuck in the wool. Had to obviously clean it, and when it was done drying once cleaned, the colour of the elastic at the bottom of the jacket almost looked like it was bleached. I have a handful of these jackets and never use detergent and put it on just a quick cycle with water or take them to the laundry cleaners. Quite disappointed.

November 29, 2024
Rated 5 out of 5 stars

Good experience…

Item arrived quickly, was exactlyas described, and turned out to be good value for money; I was sceptical about spending so much on a secondhand item of clothing…
Thank you

September 30, 2024

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